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Phil

Phil

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Phil
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  • Hi, If you are using the Elementor this would require writing a custom CSS code. I can help you with that but I will need a link to your website. However, I also suggest checking the BeBuilder, where it can be easily customized in the Style tab. htt…
    in Sliding Box Comment by Phil August 2022
  • Hi, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Call to actions doesn't work Comment by Phil August 2022
  • The wraps in the Header builder use flexbox, so their width depends on the content they have inside them. If you want to have three wraps with equal width, open the wrap options Advanced -> Dimensions, choose Width: Custom, and set the width to 3…
    in Split menu + Top Bar? Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Page edit 404 Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in how to copy a section from another page Comment by Phil August 2022
  • The codes you put in the theme options will be not deleted after an update, so you do not have to worry about it. ? Best regards
    in Line between footer and shape divider Comment by Phil August 2022
  • Hi, Unfortunately, our theme does not meet all requirements from the wcag-2.1 list, however, it is Accessibility friendly. You can check Accessibility features in Betheme -> Theme options -> Accessibility. https://forum.muffingroup.com/betheme…
    in Level AA of the WCAG-2.1 guidelines Comment by Phil August 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have Slides disabled there (the checkbox should be selected). https://forum.muffingroup.com/betheme/uploads/746/AM1O5QQL7197.png If they are enabled, …
    in Customization of slider on Pre-Build Be Theme Website: Muffin Builder Comment by Phil August 2022
  • I opened the BeBuilder blocks, updated the page, and then the live builder started to work again. Best regards
    in Content Editor not showing BeBuilder Live Comment by Phil August 2022
  • Sorry, I did not notice the URL on your screenshot. However, please share it in the message next time. ? You are using a fixed position for the Subheader images, and iOS does not support it, so it changes to a static image with a size set to cover. …
    in BAD QUALITY IMAGES ON Subheader image (smartphone only) Comment by Phil August 2022
  • The account you have sent does not have admin privileges, and I could not check anything. Can you change this user rights, please? Thanks
    in Script not showing in live site Comment by Phil August 2022
  • We are still working on it. I suggest keeping an eye on our changelog which you can find under the following link: https://support.muffingroup.com/changelog/ Thanks
    in display issue Comment by Phil August 2022
  • Hi, All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in Staging Domains Comment by Phil August 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in This package cannot be installed. This package contains no files. Comment by Phil August 2022
  • Hi, What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item…
    in We need to see the actual size Comment by Phil August 2022
  • Hi, I have created a new sidebar on my environment, and it seems that there is an issue with it. I passed it to the dev team, and we will take a look at what might be the reason. At the moment please, try to set the sidebar in the BeBuilder Blocks. …
    in Custom sidebar doesn't works on pages Comment by Phil August 2022
  • Hi! There is no need to purchase a new license key for an update. Please head to the link we provided below, where you will find all of the information on how you can update the theme successfully. https://support.muffingroup.com/faq/how-to-update-b…
    in Betheme version update issue Comment by Phil August 2022
  • Hi, No, unfortunately, it is not possible to achieve that with the Action Button. Best regards
    in Open popup when clicking action button Comment by Phil August 2022
  • Hi, The minimum version of PHP required by WordPress is 7. memory_limit should be a minimum of 128MB (the more plugins you use, the more memory you need). max_input_vars should be 5000 or even 10000. Many BeTheme users have a default 1000 limit and …
    in Recommended server settings for Betheme Comment by Phil August 2022
  • No problem. I am here to help you. 1) Please open the cart icon options and change the icon position to left or right. https://forum.muffingroup.com/betheme/uploads/221/5JRRIUK9XD2E.png 2) You already have the login/logout icon added. It is the one …
    in Split menu + Top Bar? Comment by Phil August 2022
  • Glad I could help. If you have any other questions or problems feel free to ask. Thanks
    in Losing Content Continually on Home Page. Comment by Phil August 2022
  • 1) I have checked the color option, and it seems that there is an issue with it. I have passed this info to the dev team, and it will be resolved in the next update. For now, please, use the following CSS code: #Footer .footer_copy{  border-top-colo…
    in Line between footer and shape divider Comment by Phil August 2022
  • You are welcome. ? About the margins, no, it is not mentioned in the documentation, but you found it out correctly. Almost every element except the placeholder has a default margin which can be leveled in the Advanced settings. Best regards
    in Zoom Box scroll to ID / Paragraph alignment Comment by Phil August 2022
  • Your template does not have to have any conditions. You can skip this step by just clicking on the save button. https://forum.muffingroup.com/betheme/uploads/272/RH8YI79VDR1H.png Then you open the privacy policy page options and assign the custom he…
    in Header builder Comment by Phil August 2022
  • One of your plugins causes this problem. I have disabled all the unsupported plugins, and the menu went to full width. To find out which is the root cause, please, disable your plugins one by one. Thanks
    in MAIN MENU CONFIGURATION ISSUE Comment by Phil August 2022
  • I have fixed your problem. Please, check this out. Thanks
    in Content Editor not showing BeBuilder Live Comment by Phil August 2022
  • Thanks for the kind words. We appreciate that. ? To get rid of the slider shortcode, open the Page Options, and choose --Select-- from the Slider Revolution dropdown menu. https://forum.muffingroup.com/betheme/uploads/946/78MSKTAJG7AZ.png Thanks
    in Weird section spacing issue Comment by Phil August 2022
  • Hi, Sorry, but I quite do not understand what the problem is. I have checked the link you sent, and there is no error message you mentioned in your message. https://forum.muffingroup.com/betheme/uploads/366/R6M1MICVLSGX.png Best regards
    in 404 error in validation Comment by Phil August 2022
  • 1) There is a padding that causes this space. https://forum.muffingroup.com/betheme/uploads/342/JTG6Z6ISWP2Q.png It is added via deprecated options. Please, check the following article about what deprecated is: https://support.muffingroup.com/faq/wh…
    in Weird section spacing issue Comment by Phil August 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in MAIN MENU CONFIGURATION ISSUE Comment by Phil August 2022
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