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Phil

Phil

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Phil
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  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You…
    in Product Filter Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Betheme image Galerie problem Comment by Phil July 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Entire Website Breaks When I Assign Any Menu Comment by Phil July 2022
  • Hi, Do you mean the "Join now" button? I have checked that with iPhone 12, and it scrolls to the section with "Choose your subscription package". Can you explain greater what is happening, please? Thanks
    in Mobile Updates Not Reflecting on Mobile Phone Comment by Phil July 2022
  • Hi, Do you mean the part behind the device preview switcher? You can hide it with the X button. https://forum.muffingroup.com/betheme/uploads/773/32Y426MDPBV3.png Best regards
    in Can't edit the top using BeBuilder Comment by Phil July 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If the problem persists, please send us the WordPress dashboard and FTP access p…
    in Uploaded demo pages and now site looks like a hot mess Comment by Phil July 2022
  • Hi, Add a button, in the link field, put the video URL, and set the Link target to Lightbox. https://forum.muffingroup.com/betheme/uploads/115/YIFTBSAVRDHC.png Thanks
    in Video popup Comment by Phil July 2022
  • Sorry, for the misunderstanding. I can see that you set it as the section background. In the Advanced -> Background you can set the position of an image for desktop, tablet, and mobile display. https://forum.muffingroup.com/betheme/uploads/245/8V…
    in Head slider responsive Comment by Phil July 2022
  • Hi, Can you explain in more detail what is happening, please? It is always good to show screenshots showing your issue. However, I need to strongly disagree with you about the BeBuilder. Please note that 10.000+ people (and counting!) already update…
    in Website Appears as Broken on Front End Comment by Phil July 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in I created a new page and now it appears in the head of all my pages Comment by Phil July 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in The menu shows the text of the page Comment by Phil July 2022
  • It does not work for the video, and it is for images only. As a workaround, I can suggest using the builder template, and putting the video in the builder. https://forum.muffingroup.com/betheme/uploads/607/G35X08OUPK7W.png For the section with a vid…
    in POST FEATURED IMAGE FULL WIDTH Comment by Phil July 2022
  • Sorry, but I do not see a Blog Teaser anywhere on your pages. Can you tell me on what page is it placed, please? Also, please do not share your login credentials on the forum. To send them, please use the contact form, which is on the right side at …
    in BLOG TEASER option Comment by Phil July 2022
  • You have a custom layout set for the About Us page, but you did not set the mobile logo for that layout. https://forum.muffingroup.com/betheme/uploads/426/RGWVTL53QUUC.png https://forum.muffingroup.com/betheme/uploads/398/EL6TCVDQIN92.png Please, se…
    in header problem Comment by Phil July 2022
  • Hi, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Display error menu Comment by Phil July 2022
  • Hi, Please, go to Betheme -> Theme options -> Blog & Portfolio -> Blog, and check the Categories & Tags checkbox. https://forum.muffingroup.com/betheme/uploads/894/LDHAW94R07JV.png Thanks
    in I don't see the tags Comment by Phil July 2022
  • Hi, If you want to use the header styles from the theme options, you can choose the Simple or Empty style in Betheme -> Theme options -> Header & Subheader -> Header. https://forum.muffingroup.com/betheme/uploads/344/UC6LMALU12XI.png Th…
    in Desktop menu toggled Comment by Phil July 2022
  • Sorry, but in that case, my hands are tied. Unfortunately, I cannot help you. As I said, it is not happening on my PC and two other Macs I have tested. Best regards
    in Сross browser problem Comment by Phil July 2022
  • Hi, I can see that you do not have the newest version of Betheme. Please, update it, and check if the problem persists. If it does not help, please create the Elementor header because Elementor's header and footer work in pairs, which might also be …
    in Slide Revolution and Elementor Theme Builder Comment by Phil July 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Undo function doesn't work and I cannot pick color Comment by Phil July 2022
  • Please open the advanced tab of the Column Text element, go to Custom, and in the CSS Classes put the name of the class. You can name it however you want, but for my example, I will use the name myClass. https://forum.muffingroup.com/betheme/uploads…
    in changing color of links in column text element Comment by Phil July 2022
  • What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item Pol…
    in Disable Price range Comment by Phil July 2022
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please do not share your license key on the forum b…
    in EEMARKETING-AGENCY Comment by Phil July 2022
  • Hi, For that, you will have to use some third-party plugin (we do not support such plugins so I cannot recommend any), or modify your files, but we do not provide support with such customization. If you want to use some plugin, you need to test on y…
    in Featured Image Comment by Phil July 2022
  • Hi, Firstly you need to update your Betheme because the version you have is before we introduced the mask shape. When you update it, this feature will appear in the BeBuilder, like in the article you sent. https://forum.muffingroup.com/betheme/uploa…
    in Image Mask Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Footer size Issue Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in The menu shows the text of the page Comment by Phil July 2022
  • Hi, We used the Helper element for that. https://forum.muffingroup.com/betheme/uploads/361/YY2QDEV761O0.png Notice that you can use the Single page import feature to import the content from the page you have sent a link to, and check how it was buil…
    in How to build a Event List Comment by Phil July 2022
  • Hi, Please, try the following link: http://duds.dk/wp-login.php Thanks
    in Cannot log in to wp-admin to switch off the Under COnstruction? Comment by Phil July 2022
  • Hey, Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in This is not the Icomoon zip file. Please try again Comment by Phil July 2022
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