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Phil

Phil

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Phil
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  • Hi, The 500 errors are related to the server, so first of all I would contact your hosting provider to ask them about this problem. If they will not be able to locate the source of this issue please send us WordPress dashboard and FTP access private…
    in Problems with Landing 3 pre-built website and Woocommerce Comment by Phil June 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sticky Logo Not Showing Comment by Phil June 2022
  • I have checked your website on iPad Pro, and I do not see the gray background anymore. https://forum.muffingroup.com/betheme/uploads/020/E73G508M48GF.png Please, clear your browser cache, and check if the problem persists. Thanks
    in Active link background tablet view Comment by Phil June 2022
  • Hi, Please, open the Style tab of the Image element, and set the Border radius to it. https://forum.muffingroup.com/betheme/uploads/279/8J2C65D1M6CI.png Thanks
    in shadow on transparent png images Comment by Phil June 2022
  • It will not affect your whole page, and you are still putting the wrong construction in the Additional CSS. Please, do the following: edit the Column Text element, go to Advanced -> Custom, and in the CSS classes put the name of your class (I use…
    in additional css column text Comment by Phil June 2022
  • Hi, Please, go to Betheme -> Theme options -> Responsive -> Header, change the Layout to Default, and check if the display is correct then. https://forum.muffingroup.com/betheme/uploads/952/I1MNRD3R8BWQ.png Thanks
    in Logo size on mobile Comment by Phil June 2022
  • I have checked your website, and even on the Desktop, the fonts do not look like those on your screenshots. https://forum.muffingroup.com/betheme/uploads/475/BN3DBN4DVP96.png Please send us WordPress dashboard access privately thru the contact form,…
    in Fonts not working in mobile Comment by Phil June 2022
  • Sorry, I just noticed that you are trying to install Betheme through the Plugin tab. Betheme is not a plugin but a theme, so you should install it through Appearance -> Themes. https://forum.muffingroup.com/betheme/uploads/064/0OKSJ23BLSBJ.png ht…
    in Plug in Installation not possible Comment by Phil June 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Receiving critical error after we upgraded the theme Comment by Phil June 2022
  • Hi, You used two different widgets for regular pages and posts. The one you have on the posts is Navigation Menu, and the one on the pages is Muffin Menu. You can compare these two widgets in the following screenshot: https://forum.muffingroup.com/b…
    in Sidebar appears different on pages vs. posts + removing menu bullets Comment by Phil June 2022
  • Hi, To change that, you would have to write a custom CSS code. Do you need help with it? Best regards
    in how customize "live search" field; text color, text size and so on Comment by Phil June 2022
  • Unfortunately, there is no option to achieve that. You would have to modify the theme files, but we do not help with such customization. Thanks
    in Change slider_navigation arrows Comment by Phil June 2022
  • So for that, the custom CSS will be necessary. Please, attach a link to your website, so I can prepare the proper CSS for your website. Thanks
    in all fonts in footer smaller Comment by Phil June 2022
  • I have rechecked your website with Firefox, and Chrome, and the content is visible, even after a couple of minutes https://forum.muffingroup.com/betheme/uploads/345/VZGUH4L5D19I.png Please, clear your browser cache, and check if the same thing happe…
    in Content from Website is missing after Updates from 25.1.9.1 Comment by Phil June 2022
  • 1) I cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048 and here: https://muffingroup.com/betheme/#plu…
    in Missing hamburger menu in mobile format Comment by Phil June 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> Image Frame, and set there the Hover effect you want. https://forum.muffingroup.com/betheme/uploads/554/FAE7UU14IZKJ.png Thanks
    in Hover effect on image gallery Comment by Phil June 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mask on images is not working on my phone. Comment by Phil June 2022
  • Please navigate to theme options -> blog & portfolio -> featured image, and change the image sizes for the blog posts. After that use thumbnail regeneration after you make your changes. Otherwise, the images will not change their size. htt…
    in 2 problems in my website Comment by Phil June 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Portfolio – related posts without image get compressed to the left, not displayed orderly Comment by Phil June 2022
  • I did not mean to clear these options, but to select them. Please, select this checkbox, and check the logo size then. Thanks
    in Distorted logo Comment by Phil June 2022
  • I have checked your file on your website, which is empty. You can check comparisons between mine (left) and yours (right) file on the following screenshot: https://forum.muffingroup.com/betheme/uploads/671/YWCIFTKHPKM6.png It looks like the problem …
    in "Cache Fonts local" not working Comment by Phil June 2022
  • Hi, Please, go to Appearance -> Menus, and set the Secondary menu as Social Menu Top. https://forum.muffingroup.com/betheme/uploads/905/QBXN8ILEIMUP.png Thanks
    in Secondary Menu | depth 2 (Split | depth 5) is not shown for mobile Comment by Phil June 2022
  • Sorry for the typo. Please, use this instead: .portfolio_group.exposure .portfolio-item .desc-inner .desc-wrapper {  display: block!important; } And clear the font-size value (1px) for mobile display. Thanks
    in Portfolio Excerpt Disappears on Mobile Comment by Phil June 2022
  • I can see that the "Lato" font is assigned to texts, and in the website source, there is a file for local fonts. Can you explain in more detail what is the problem, please? Thanks
    in "Cache Fonts local" not working Comment by Phil June 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Plug in Installation not possible Comment by Phil June 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, keep minifying plugins off because I need to look at your website with them disabled. Thanks
    in Active link background tablet view Comment by Phil June 2022
  • To check that, I would need your dashboard access too. So when you send it, I will take a closer look at it. Thanks
    in Responsiveness Comment by Phil June 2022
  • If this will happen again, please, let me know. You can also note the steps you did before the menu stopped working. Thanks
    in Gap between menu and sub menu Comment by Phil June 2022
  • Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .portfolio_group.exposure .portfolio-item .desc-inner .desc-wrapper {  display: none; } Moreover, edit the portfolio element, and in Style -> E…
    in Portfolio Excerpt Disappears on Mobile Comment by Phil June 2022
  • You are welcome. Always glad to help. Best regards
    in display issues on mobile Comment by Phil June 2022
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