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Phil

Phil

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Phil
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  • That is right. The Hemp demo was created before we introduced the Custom Templates into Betheme. Thanks
    in Tab Comment by Phil June 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Different page view in the BeBuilder and browser Comment by Phil June 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Content on my website runs under the vertical menu Comment by Phil June 2022
  • Hi, 1) Thanks for reporting. I have passed it to the dev team, and we will fix it as soon as possible. 2) I quite do not understand what you refer to. Can you attach a screenshot showing this issue, please? Thanks
    in bugs in new version Comment by Phil June 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in WPBakery Page Builder wont update Comment by Phil June 2022
  • Are there any steps to reproduce this issue? I have tried it in my environment, and it is working correctly. https://forum.muffingroup.com/betheme/uploads/718/7SG7J033H0NM.png Best regards
    in Different page view in the BeBuilder and browser Comment by Phil June 2022
  • You have a low max input time and max input vars values set on your server. https://forum.muffingroup.com/betheme/uploads/783/V4S7P48FQF1G.png Please, contact your hosting provider, and ask to increase them: max input time to 180 max input vars to 5…
    in new content does not save Comment by Phil June 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in updatetheme failed Comment by Phil June 2022
  • Hi, Did you use the Builder -> SEO option? If not, please, use it so the content from the builder will be transformed into a format readable by these SEO plugins. Please see the following article: https://support.muffingroup.com/faq/builder-seo/ …
    in Yoast/All-In-One-SEO Do Not read/identify page/post content with BeTheme Comment by Phil June 2022
  • Your mobile view takes Subheader padding from the desktop version. Please, go to Betheme -> Theme options -> Responsive -> Header, and set the Subheader padding to zero or some low value. https://forum.muffingroup.com/betheme/uploads/725/VS…
    in Responsivity issues on mobile Comment by Phil June 2022
  • This demo is using the Modern style for Single products. https://forum.muffingroup.com/betheme/uploads/970/DMAW24Q6OLL2.png Best regards
    in Tab Comment by Phil June 2022
  • The Code shortcode/element is only for displaying unparsed code. You can read more about it here: https://muffingroup.com/betheme/elements/code/?inline Thanks
    in Breadcrumbs issue Comment by Phil June 2022
  • I suggest checking the Slider Revolution website: https://www.sliderrevolution.com/documentation/responsive-setup/ Except for responsive editing, you can find there tons of instructions on how to set up your slider. Thanks
    in 2 problems in my website Comment by Phil June 2022
  • Please, open the BeBuilder settings, and switch the Column text editor to Code. https://forum.muffingroup.com/betheme/uploads/247/X5G34X6G9G7M.png Thanks
    in removing cart option in shop catalog Comment by Phil June 2022
  • Please, go to Appearance -> Widgets, and remove all Footer widgets. Sometimes it is hard to get rid of the widgets, especially when they are empty. If you have problems with removing them, please, install and use the Classic Widgets plugin, where…
    in Menu not working properly - Details in the video. Comment by Phil June 2022
  • Hi, Please, edit your elements, go to Advanced -> Dimensions, and set the same custom height for all elements. https://forum.muffingroup.com/betheme/uploads/399/Y926JKFYBGCH.png Thanks
    in Elements same height Comment by Phil June 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in duplicate parts in page Comment by Phil June 2022
  • Did you disable the Subheader for your products? I do not see it anymore. https://forum.muffingroup.com/betheme/uploads/869/PVGC4EQZ2E3P.png Best regards
    in Responsivity issues on mobile Comment by Phil June 2022
  • Hi @vasylpostolovskyi, You can disable it in Betheme -> Theme options -> Global -> Image frame. https://forum.muffingroup.com/betheme/uploads/883/W5TJFH6JI4J9.png But if you need to remove it from the related products only, please, attach a…
    in removing cart option in shop catalog Comment by Phil June 2022
  • It is either Starter Templates, Elementor Header & Footer Builder, or WPForms Lite plugins. I have deactivated them (as we do not support them), and the problem disappeared. Please, turn off these plugins one by one, and check which is the root …
    in Menu not working properly - Details in the video. Comment by Phil June 2022
  • Your images have a too-small resolution, which is why they are not zooming. The zoom effect will work when you upload an image with a higher resolution. Thanks
    in Zoom prodcut image is not working Comment by Phil June 2022
  • You can use the Icon Box element, but instead of the icon use your uploaded image. https://muffingroup.com/betheme/elements/icon-box/ Thanks
    in Scan our Column Text does not show in the correct column Comment by Phil June 2022
  • Hi, Bundled plugins should be updated through Betheme -> Install Plugins. https://forum.muffingroup.com/betheme/uploads/894/YCNN40KL93A6.png Are updating this plugin through this place? Best regards
    in WPBakery Page Builder wont update Comment by Phil June 2022
  • Hi, Custom templates do not have tabs like these. They are divided into separate elements. Best regards
    in Tab Comment by Phil June 2022
  • You can change the form colors in Betheme -> Theme options -> Colors -> Forms. https://forum.muffingroup.com/betheme/uploads/835/HIV37HG2B7CR.png Thanks
    in Home page banners Comment by Phil June 2022
  • Can you explain in more detail which setting you refer to, and what is happening, please? Please, attach a link to your website and screenshots showing your problem. Thanks
    in Optimize Comment by Phil June 2022
  • Please, attach a link to your website, and I will check if I can help you with that. Thanks
    in Clients Slider - Change size of images Comment by Phil June 2022
  • The Overlay menu is only 1 level deep, and with it, you do not have access to the submenu. https://forum.muffingroup.com/betheme/uploads/096/8JNF017IXVN6.png You should use another header style if you want to have a submenu. Best regards
    in submenu dont'work Comment by Phil June 2022
  • So we will need to take a closer look at your problem. Please, send us your FTP access like previously through the contact form. Remember to attach a link to this forum discussion. Thanks
    in Mobile menu doesn't work Comment by Phil June 2022
  • We tried to reproduce it in a couple of instances but without luck, and it was working correctly for us. Moreover, if you installed a fresh copy of Betheme then it means the root cause is located somewhere else than in the theme files. The problem c…
    in Betheme and WooCommerce product page remove paddings Comment by Phil June 2022
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