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Phil

Phil

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Phil
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  • You are welcome, and again my apologies for the late response. Best regards
    in page layout changed after BeTheme update Comment by Phil March 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Unable to upload and save a background image on my site using BeBuilder Comment by Phil March 2022
  • Hi, I can see that you use an external plugin for SEO. Please, go to Betheme -> Theme options -> SEO, and ensure that you have Use built-in fields option Disabled. https://forum.muffingroup.com/betheme/uploads/186/9RREF1HY1QYB.png Thanks
    in Meta description not updating on website Comment by Phil March 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Subheader photo not responsive on mobile Comment by Phil March 2022
  • I can assure you that it is not a theme issue, but in most cases, it is a problem with SSL set in the WP incorrectly on the website, and it is easy to fix. Look at the example from your website: https://forum.muffingroup.com/betheme/uploads/016/6SOG…
    in BeTheme is completly broken... Comment by Phil March 2022
  • Hi, Does the same message appear when you put both of the licenses keys? Are you sure you put the user name and license key in the correct fields? Maybe you already deregistered these license keys, and they are ready for new registration. Best rega…
    in I can't access license management Comment by Phil March 2022
  • The root cause is setting Dont Force Fullwidth in the layouts option of the slider. https://forum.muffingroup.com/betheme/uploads/002/LFT3EFA338U5.png When I disabled it, the space on the right in the slider does not appear anymore. To ensure that, …
    in want fix slider look when mobile rotated Comment by Phil March 2022
  • Do you have these options enabled on these pages at the moment? If not, please, enable them so that I can check that. Moreover, please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Tha…
    in Product List Infinite Load Comment by Phil March 2022
  • The custom CSS you are using is the root cause. I have commented them out for a test, and the product image appeared correctly. https://forum.muffingroup.com/betheme/uploads/082/EN37XB9NCVTB.png https://forum.muffingroup.com/betheme/uploads/043/V0UE…
    in SIngle product image is not showing Comment by Phil March 2022
  • Please send us WordPress dashboard access for both of these website privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a li…
    in blocks changed after update Comment by Phil March 2022
  • The image link you put for the background had https, but the link for the image (and your whole website is http). I have removed the "s" from the URL, updated the page, and it is working. https://forum.muffingroup.com/betheme/uploads/946/V…
    in A lot of settings are not working, size, positions, locations, backgrounds,... Comment by Phil March 2022
  • If you can, please, send them. Right now it will be hard for me to find them. Thanks
    in Stripe Express Payment breaks layout on checkout Comment by Phil March 2022
  • Hi, Please, do the following: in Gutenberg choose this widget https://forum.muffingroup.com/betheme/uploads/300/3WADQSGYFJRA.png in the place where you want to put this widget, add the Content WP element in the builder https://forum.muffingroup.com/…
    in Widget area above the footer Comment by Phil March 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in WPML – Disappeared page elements after using Translation Management of WPML Comment by Phil March 2022
  • We use the same functions as in the WP. If you want to change it, you can locate it in functions/admin/class-mfn-helper.php. Remember that is best to use a child theme for such modifications. Thanks
    in Can't install icomoon icons/fonts Comment by Phil March 2022
  • So if this code causes this issue I suggest removing it completely. Thanks
    in Issue on alignment Comment by Phil March 2022
  • You can achieve that in Betheme -> Theme options -> Global -> Sliders. https://forum.muffingroup.com/betheme/uploads/337/2CDFZETOZ5FW.png Thanks
    in Slider into a widget Comment by Phil March 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Stripe Express Payment breaks layout on checkout Comment by Phil March 2022
  • Put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. #Intro .tags{  display: none!important; } Thanks
    in Tags on single posts Comment by Phil March 2022
  • Probably some of the modifications in your child's theme cause it. We do not provide help with the files modifications, and if you need to use a child theme, you must contact your web developer to investigate the root cause. Best regards
    in Page goes blank after updating the page. Comment by Phil March 2022
  • You had a custom width and height set to 120px for the whole element. The image alignment works among its container, and when it was reduced to 120px, it did not have space to notice it. https://forum.muffingroup.com/betheme/uploads/212/G7VR5KGFB65Z…
    in Center Image not working on actual phone Comment by Phil March 2022
  • We manage to locate and eliminate this issue. Please, check it out. Thanks
    in "headers already sent" warning showing up above BeTheme selection Comment by Phil March 2022
  • Hello @InteractionMatters, Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hosting provider, and …
    in Widgets JSON error Comment by Phil March 2022
  • Hi, Please, go to Settings -> General, and ensure that your WP Address and Site Address is set to HTTPS. If it has HTTP, add an "s", save changes, and see if the problem persists. https://forum.muffingroup.com/betheme/uploads/676/N4UL1O…
    in Change Section Background Colour Comment by Phil March 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Side Cart Comment by Phil March 2022
  • This is our Slider, and it can be added only via the Slider element. https://forum.muffingroup.com/betheme/uploads/536/H1CSDFU72WNR.png So it is not possible to add it to the sidebar. You would have to imitate the slider with the wrap with the stick…
    in Slider into a widget Comment by Phil March 2022
  • Hi, Please, go to Settings -> General, and ensure that your WP Address and Site Address is set to HTTPS. If it has HTTP, add an "s", save changes, and see if the problem persists. https://forum.muffingroup.com/betheme/uploads/676/N4UL1O…
    in blocks changed after update Comment by Phil March 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in want fix slider look when mobile rotated Comment by Phil March 2022
  • Hi! Please, try to update your Betheme by uploading a new package from the ThemeForest or via FTP. Please head to the link we provided below, where you will find all of the information on how to do that: https://support.muffingroup.com/faq/how-to-up…
    in Update Failed Comment by Phil March 2022
  • Hi, Please, put the shortcode of this slider in the Gutenberg editor, switch our theme to some free theme like Twenty Twenty, and check if the same thing happens. I have checked your website on iPhone 12, and it seems that this problem appears on Sa…
    in want fix slider look when mobile rotated Comment by Phil March 2022
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