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Phil

Phil

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Phil
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  • With a custom template, it is not possible to create such tabs. As a workaround, you can do like in the following demo: https://themes.muffingroup.com/be/babyshop/product/baby-robe-happy-halloween/ Best regards
    in Adding Tabs on Product Category Template Comment by Phil February 2022
  • Hi, Please, see the following video tutorial, and ensure that you do all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Moreover, please share with us your PHPINFO file. If you do not know how to d…
    in Critical error while installing pre-built website Comment by Phil February 2022
  • You are welcome. Please, let me know if I can help you with anything else. Thanks
    in Remove Bebuilder Completely Comment by Phil February 2022
  • Hi, 1) Changing the link icon requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web develop…
    in Change button preview Comment by Phil February 2022
  • Hey, Please send us WordPress dashboard access and your license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Can we update the Betheme …
    in Update de Child Theme and my Item Purchase Code isn´t working more Comment by Phil February 2022
  • Hi, There is no option to add a description to the images in the lightbox for the gallery. As a workaround, you can put a regular image, create a div with ID, display set to none with image shortcode and text, and put this div's ID in the Popup imag…
    in Gallery images with lightbox and description Comment by Phil February 2022
  • Hello, The sticky shop menu does not have an option to add new icons. If you would like to see such a feature in future updates, please, share your idea on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-fo…
    in Sticky shop menu Comment by Phil February 2022
  • Hello, Please share with us your PHPINFO file and a link to your website. If you do not know how to create a PHPINFO file, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Home page unable to save changes when I add accordion Comment by Phil February 2022
  • You are welcome. Please, let me know if I can help with anything else. Thanks
    in Wordpres Content & Edit Options Don't Show Comment by Phil February 2022
  • Hi, To fix it, please, try to adjust the Subheader padding in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/068/7ICD19F639OE.png If this will not help, please, attach a link to your website …
    in Responsive on mobile Comment by Phil February 2022
  • Hi, You have cooming soon enabled on your website. But you can try the following CSS code: #Footer .footer_action .column{    flex-direction: column!important; } Please, put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Tha…
    in How to center footer call to action Comment by Phil February 2022
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in Reset license Comment by Phil February 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in the template disassembles, sections and blocks disappear, loses the anchors, changes them by itself Comment by Phil February 2022
  • Hi, If you are using a custom Template for products, you can add the Tabs element. https://muffingroup.com/betheme/elements/tabs/ The ones from your screenshot with description, additional information, and reviews, are tabs automatically generated w…
    in Adding Tabs on Product Category Template Comment by Phil February 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in page layout changed after BeTheme update Comment by Phil February 2022
  • Hi, I cannot see this space on your product page. Did you handle it? Best regards
    in Remove empty spaces from product page Comment by Phil February 2022
  • Hi, If you want your button to be active, you need to choose a default variation. Please, edit your product, and set the Default Form Values in the Variations tab. https://forum.muffingroup.com/betheme/uploads/002/2XVZH0YLUBD7.png Thanks
    in Add to cart button disabled in product page Comment by Phil February 2022
  • I have checked your link, and the buttons are there. https://forum.muffingroup.com/betheme/uploads/106/U0ATRW6FV14P.png Did you handle it? Best regards
    in Standard "Add to Cart" button to Product List and Shop Page Comment by Phil February 2022
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Header Height Comment by Phil February 2022
  • The content you see is placed in the WP editor. Did you use it to build the page or use the Builder -> SEO option? Did you try to restore the content as I suggested in my previous message? Thanks
    in error occurred while updating Betheme Comment by Phil February 2022
  • Hello, Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hosting provider, and ask to allow all the…
    in Social Media links in footer Comment by Phil February 2022
  • Hi, Unfortunately, except for restoring a backup, there is no other option to downgrade the Betheme to the previous version. However, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://the…
    in Download older version of theme Comment by Phil February 2022
  • Hi, This heading was using a class with custom CSS placed in Betheme -> Theme options -> Custom CSS & JS -> CSS. https://forum.muffingroup.com/betheme/uploads/188/KLQ4SU35VXEG.png If you reset the theme options, it was probably removed.…
    in Part of the theme is missing after changing the color Comment by Phil February 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Cannot import prebuilt website Comment by Phil February 2022
  • Hey @tripoliclub, If you followed the steps from our documentation, and it is still not working, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact…
    in Shop sidebar customization problem. Comment by Phil February 2022
  • Hi, Yes, you can disable them in Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/930/TZAN8D0PSLCQ.png Thanks
    in Remove Theme Category Items From Wordpress Admin Bar Comment by Phil February 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Items not adding to cart Comment by Phil February 2022
  • Hi, Does this message appear when you switch to some free theme like Twenty Twenty? Can you check this, please? Thanks
    in Problem about block_categories_all Comment by Phil February 2022
  • Hi, BeCustom is a plugin, and it needs to be installed to modify your theme. However, it is visible only for users with admin privileges. BeBuilder is an integral part of Betheme, but you can hide it in the theme options. You need to head to Betheme…
    in Remove Bebuilder Completely Comment by Phil February 2022
  • Hi, The Parallax can be found in the Advanced tab of the element, in Background in the Attachment. https://forum.muffingroup.com/betheme/uploads/581/LA79CLPD70MP.png Thanks
    in position parallax Comment by Phil February 2022
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