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Phil

Phil

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Phil
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  • The sticky header takes its color from Betheme -> Theme options -> Colors -> Header: Top Bar Left background. https://forum.muffingroup.com/betheme/uploads/003/0XB9FLW7HFIF.png You need to also have selected Style: The same as Top Bar Left …
    in solved please delete :) Comment by Phil February 2022
  • Hi, You can upload a smaller version for the mobile display in Betheme -> Theme options -> Responsive -> General. https://forum.muffingroup.com/betheme/uploads/296/ENAWMMTIJLUS.png Thanks
    in Resize logo on mobile? Comment by Phil February 2022
  • Hi @ideje, Can you also send your FTP access, please? Moreover, please, contact your hosting provider and ask to look at the logs if there are no errors related to icon upload. Thanks
    in Can't install icomoon icons/fonts Comment by Phil February 2022
  • I can see that this part is placed there in the builder. Please, edit it, open the mobile display, and adjust the display there. https://forum.muffingroup.com/betheme/uploads/248/MWCNQKFVONQQ.png https://forum.muffingroup.com/betheme/uploads/764/11U…
    in Mobile view background image Comment by Phil February 2022
  • It’s because of the CORS library, which hasn’t been installed on your server. More details about the CORS you can read on http://enable-cors.org/server.html but we recommend contacting your server administrator in this case because he will be able t…
    in Icon not show Comment by Phil February 2022
  • What PHP version exactly you are using? Where does this message appear? Best regards
    in Theme compatibility with PHP 8+ version Comment by Phil February 2022
  • There is no setting to achieve that. The images and slider are scaled so that they will look fine on all versions. You can try to write a custom CSS to overwrite it, but it would be more advanced, and you should contact your web developer. Thanks
    in Gallery for mobile Comment by Phil February 2022
  • Hi, The details on hover are available only for the masonry hover details style. If you would like to see a feature where it is also possible for the flat style, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discu…
    in Flat Portfolio with details Comment by Phil February 2022
  • Hello, That is great you solved it. If I can help you with anything else, please, let me know. Thanks
    in changes not saving Comment by Phil February 2022
  • Hi, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and set the Height value to zero. https://forum.muffingroup.com/betheme/uploads/019/4W6069JBUGPZ.png Thanks
    in Extra black space on top of my website Comment by Phil February 2022
  • Hi, In your website source, I can see that your retina logo is not twice the size of your regular one. https://forum.muffingroup.com/betheme/uploads/168/9KKSITPA32DE.png https://forum.muffingroup.com/betheme/uploads/236/8QK9KS4QHSCP.png Are you sure…
    in Sticky header displaying non retina version of Logo Comment by Phil February 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Catering2 theme is broken Comment by Phil February 2022
  • There should be a logo image, but it could not be loaded, so it is replaced with the page title. https://forum.muffingroup.com/betheme/uploads/586/PBC7OZOPG5VJ.png Please, go to Betheme -> Theme options -> Responsive -> General, and choose …
    in On mobile, page title is in center, top header. How to remove Comment by Phil February 2022
  • Hi, If you want to set your own colors, you need to choose the Custom Skin in Betheme -> Theme options -> Colors -> General. https://forum.muffingroup.com/betheme/uploads/916/IZLGXY49CW1D.png Overwriting the skin you choose requires writing…
    in subheader Comment by Phil February 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in h2 not working Comment by Phil February 2022
  • I need again you to ask your hosting provider to look at the server logs to know if the images are imported, and where they go after import. If they are not imported, you can ask what blocks them. Moreover, please, ensure that your Multisite is conf…
    in BeAgency 7 not importing all content. Comment by Phil February 2022
  • Hello, 1) You can set the Action Button position in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/189/GNKIOCBTW0UP.png 2) Are you using the Muffin Builder preview? https://forum.muffingroup.…
    in Action button on mobile - Can't create new pages nor clone Comment by Phil February 2022
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Theme compatibility with PHP 8+ version Comment by Phil February 2022
  • Hi, 1) We are currently working to improve the accessibility for Betheme, but I cannot tell you when exactly this update will be released. If you would like to change this tag, you will have to modify the theme files, but we do not provide help with…
    in Issues with accessibility Comment by Phil February 2022
  • Sorry, but the login credentials to your website (not to the dashboard), are not working. Can you check them, please? Thanks
    in Menu on home page of restaurant 5 Comment by Phil February 2022
  • Please send us login credentials privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Thanks
    in Mobile view background image Comment by Phil February 2022
  • We did not have the newest version of Elementor PRO, which is why we could not reproduce this issue in our environment. After the update, the same thing happened on our side. I have passed this information to the dev team, and we will investigate th…
    in Interoperability WooCommerce, Elementor Pro: up-sell and cross-sell widgets show text instead of car Comment by Phil February 2022
  • Sorry, but you wrote that beyond my working time, and I could not answer you. I noticed that you have also a low max execution time set on the server. Please, contact your hosting provider to increase it to 300. https://forum.muffingroup.com/betheme…
    in BeAgency 7 not importing all content. Comment by Phil February 2022
  • On your multisite, are you using the Betheme on other websites? If yes, please, deregister your license from all of the, register it on the main domain first, and then on the subdomains. If you have problems with deregistering, please, head to this …
    in BeAgency 7 not importing all content. Comment by Phil February 2022
  • Sadly we cannot help. If the same thing happened on our devices, we would be able to locate what causes it, but now it is impossible. Best regards
    in Slow loading of Pages and Posts in the backend Comment by Phil February 2022
  • Sorry but the credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/246/3QP4CG25XIGY.png Can you check them, please? Thanks
    in BeAgency 7 not importing all content. Comment by Phil February 2022
  • I noticed that you do not have the newest version of WooCommerce. Can you update it, please? Moreover, please, turn off all of the plugins except Elementor and basic WooCommerce, refresh your cache, and check if the problem persists. You can also up…
    in Interoperability WooCommerce, Elementor Pro: up-sell and cross-sell widgets show text instead of car Comment by Phil February 2022
  • I cannot access your WP dashboard. Please, check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Thanks
    in Slides, Offer & Portfolio Images Not Display Comment by Phil February 2022
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Not satisfied with the product. Comment by Phil February 2022
  • Hi, Please, explain your issue in more detail. Thanks
    in Licence problem Comment by Phil February 2022
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