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Phil

Phil

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Phil
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  • Hello, It means that Rank Math SEO can read the Muffin Builder content. Do you have the most current version of Rank Math installed on your website? Thanks
    in Betheme support Rank Math plugin, or? Comment by Phil January 2022
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Update phone number on the right side in top area Comment by Phil January 2022
  • You can try the following: add a custom class to the zoom box (you can name it however you want) https://forum.muffingroup.com/betheme/uploads/154/FCAQWP8V1M31.png put the following code in the Custom CSS field for that page: .hChange .zoom_box .pho…
    in Zoom box image does not cover zoom box area Comment by Phil January 2022
  • You did not attach a link to your PHPINFO file. Can you send it, please? Thanks
    in I CANNOT SAVE CHANGES Comment by Phil January 2022
  • Sorry, but the IP address to your website you have sent is not working. Should I modify the hosts' file to access it? Best regards
    in Why Subscriber can edit with muffin builder ? Comment by Phil January 2022
  • Hello, Please, go to Betheme -> Theme options -> Colors -> General, and check if you have Custom Skin selected. https://forum.muffingroup.com/betheme/uploads/994/EHOCRTEU6V3X.png Thanks
    in I have changed the header colours in the theme settings but it doesn't seem to relflect on the pages Comment by Phil January 2022
  • You have a low max input time value set on your server. https://forum.muffingroup.com/betheme/uploads/790/WYOQJ27IOWGG.png Please, contact your hosting provider, and ask to increase it to at least 180s. If this will not help, please, let me know. T…
    in i can't update my work in muffin builder Comment by Phil January 2022
  • Hello, Please, check the following video tutorial to ensure that you do all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Notice to have required plugins installed and activated, and only them. T…
    in Failed to import (whisky2) Comment by Phil January 2022
  • Hello, Please, go to Appearance -> Menus, open Screen Options, see if you have Description checked there, and the Description field will appear in your menu items. https://forum.muffingroup.com/betheme/uploads/781/5GD50PBUTBNR.png Thanks
    in Change menu description beprint Comment by Phil January 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Please, turn off all of the plugins, ref…
    in i can't update my work in muffin builder Comment by Phil January 2022
  • Hello, Unfortunately, the Accordions do not have this functionality. As a workaround, I suggest using the tabs instead. https://muffingroup.com/betheme/elements/tabs/ Thanks
    in Accordion - Link to a specific question Comment by Phil January 2022
  • You have a low max input time and max input vars value set on your server. https://forum.muffingroup.com/betheme/uploads/361/MWKEW4C9RSDU.png Please, contact your hosting provider to increase them: max input time to at least 180s max input vars to a…
    in Section display error Comment by Phil January 2022
  • Please, update Betheme to the newest version, and check if the problem persists. If this will not help, please send us WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingro…
    in Why Subscriber can edit with muffin builder ? Comment by Phil January 2022
  • Our team is still looking at this problem. Please, follow our changelog, so you will know when this issue will be resolved. https://support.muffingroup.com/changelog/ Thanks
    in Variation swatches not working properly on shop page Comment by Phil January 2022
  • Hello, Please, go to Appearance -> Customize -> WooCommerce -> Product Catalog, and change default sorting to Sort by most recent. https://forum.muffingroup.com/betheme/uploads/765/KM0CMH9CHUTW.png Thanks
    in Default product view Comment by Phil January 2022
  • Hello, Unfortunately, there is no option to achieve that. If you would like to see such a feature in the future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-upd…
    in Change the side of the side cart Comment by Phil January 2022
  • Hello, Did you handle it? I have entered your website, and I could not see this critical error. Thanks
    in A critical error has occurred on your website. Comment by Phil January 2022
  • Hello, It is placed in the Action Bar. To remove/change it, go to Betheme -> Theme options -> Menu & Action Bar -> Action bar. https://forum.muffingroup.com/betheme/uploads/952/8WR8TPTEOF4D.png Thanks
    in Update phone number on the right side in top area Comment by Phil January 2022
  • Hello, I am glad that you found the root cause. If you have any other questions or problems feel free to ask. Thanks
    in Licence problem after migation test 2 prod Comment by Phil January 2022
  • One of the unsupported plugins causes this problem. I have deactivated them, and I was able to enter the theme options. Turn off your plugins one by one, and check which one is the root cause. Thanks
    in I can not add prebuilt websites Comment by Phil January 2022
  • Hi, What you are referring to is the action button. Please go to Betheme -> Theme options -> header & subheader -> extras and leave the title and link fields blank. https://forum.muffingroup.com/betheme/uploads/707/58I3WXCN8A17.png Than…
    in How to remove My Account on menu Comment by Phil January 2022
  • The hamburger menu is there, but it has the same color as the background. https://forum.muffingroup.com/betheme/uploads/426/H86EVAUUR5RW.png Please, go to Betheme -> Theme options -> Colors -> Menu, and modify the Icon color. https://forum.…
    in Responsive menu not showing on mobile devices after upgrade to 25.1.8 from 15.8 Comment by Phil January 2022
  • Hello, Sorry, but there is no setting to achieve that. If you would like to see such a feature in the future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-update…
    in How to zoom a picture on hover? Comment by Phil January 2022
  • Hello, Please, turn off all other plugins, refresh your cache, and check if the problem persists. Moreover, switch to some free theme like Twenty Twenty, and recheck it. Thanks
    in Revolution Slider Activation = Fatal error Comment by Phil January 2022
  • Please send us WordPress dashboard access and your license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Error while Updating the old BeTheme Comment by Phil January 2022
  • Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenanc…
    in Duplicate Image In Cart Comment by Phil January 2022
  • Did you handle it? https://forum.muffingroup.com/betheme/uploads/971/G6F3PQ7NCVF2.png Best regards
    in Cell Borders Comment by Phil January 2022
  • This text comes from WooCommerce. If you would like to change it, you need to modify the WooCommerce files, but we do not provide help with such customization. Best regards
    in change stock text on product page Comment by Phil January 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in update the theme Comment by Phil January 2022
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and put some value in the Height field. https://forum.muffingroup.com/betheme/uploads/021/WYVZOMFFPIUF.png Thanks
    in Woo content behind transparent header Comment by Phil January 2022
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