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Phil

Phil

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Phil
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  • Hello, Version 17.5 is an old one. So, first of all, before the update, I suggest creating a backup of your website with the Duplicator plugin. Moreover, I do not know what plugins you are using and if you modified the theme files or the database. H…
    in Big upgrade: v.17 to v.25 Comment by Phil January 2022
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in problem with license Comment by Phil January 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Conflict between BeTheme and WooCommerce Force Sell is not allowing me to remove items from cart Comment by Phil January 2022
  • I am always happy to help. If this problem will appear again, or you will notice any other, please, let me know. Thanks
    in Turn Off Magnifying Glass in WooCommerce Single Product image Comment by Phil January 2022
  • Hello, 1) When you create a product, you can change it to an External/Affiliate product, which allows you to add an external URL product and change the button text. https://forum.muffingroup.com/betheme/uploads/225/2ZNRHS9VPN92.png 2) Yes, it is pos…
    in Considering buying theme for second website but have questions Comment by Phil January 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Search not showing products Comment by Phil January 2022
  • Hello, Can you tell me how did you want to import it, please? The style used on the page you have sent a link to is Grid. https://forum.muffingroup.com/betheme/uploads/122/VPYBYLS4753R.png The hover effect on the images can be set in Betheme -> T…
    in I can not import the portfolio template Comment by Phil January 2022
  • Hello, Happy new year to you too. ? Please, go to Betheme -> Theme options -> Global -> General, and switch the style to Simple. https://forum.muffingroup.com/betheme/uploads/558/KW4JZMEW4VAS.png Thanks
    in Trailer box illustration Comment by Phil January 2022
  • Sorry, but we do not handle the server configuration. If your hosting cannot handle increasing max input vars value, I can recommend only changing the hosting provider, unfortunately. Best regards
    in Page doesn't save input Comment by Phil January 2022
  • One of the unsupported plugins causes a problem with the thumbnails. I have left only supported plugins active, and the issue was resolved. However, when I activated them back, the thumbnails were still fine. For the preview, please try the followin…
    in Single product image element way to large (woocomerce) Comment by Phil January 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Also, please, turn off all of the plugi…
    in Muffin save problem / Betheme | Responsive Multipurpose WordPress & WooCommerce Theme Comment by Phil January 2022
  • Hi, Sorry, but what you ask for requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web devel…
    in Animate Hamburger Icon Comment by Phil January 2022
  • Hi, Can you switch to another theme, and check if the same warning appears, please? Thanks
    in Attempt to read property "post_excerpt" Comment by Phil January 2022
  • Hi, Sorry, but what you ask for requires file customization what in reference to the Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web d…
    in User registration Comment by Phil January 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. In the website source I can see that this part is modified by some plugin, and I need to ensure that. Moreover, if you use a child theme, switch to pa…
    in quantity and add to cart not below order total after update Comment by Phil January 2022
  • Hello, Please, go to Betheme -> Theme options -> Shop -> General, and check if you do not have Catalogue mode enabled. Also please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you are usin…
    in Buy Now/Add To Cart "Button" is not showing on Product Page Comment by Phil January 2022
  • Hello, Are making changes in the Betheme -> Theme options -> Shop? Do you follow our documentation? https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ To turn on the Off-canvas sidebar you need to ch…
    in difficulties with shop page Comment by Phil January 2022
  • Hello, If you want to copy posts/pages, I recommend YOAST Duplicate plugin. It can be found under Betheme -> Install Plugins. https://forum.muffingroup.com/betheme/uploads/543/6T2CBD6AS0WQ.png You can also use the Import/Export option from the bu…
    in Copy page Comment by Phil January 2022
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Turn Off Magnifying Glass in WooCommerce Single Product image Comment by Phil January 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Bug: Missing Menu option for bundled plugins Comment by Phil January 2022
  • Hi, I am glad that you resolved it. If is there anything else I could help you with, please, let me know. Thanks
    in Links Not Working Anywhere Comment by Phil January 2022
  • Then instead of the video item, you should put this code in the Column Text. https://forum.muffingroup.com/betheme/uploads/661/EGOZX3DVCKTJ.png Thanks
    in VIMEO & Youtube! Video can't start Comment by Phil January 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance b…
    in Conflict between BeTheme and WooCommerce Force Sell is not allowing me to remove items from cart Comment by Phil January 2022
  • You copied the code wrongly. Look at the following screenshot: https://forum.muffingroup.com/betheme/uploads/784/DZ1AQKKRKSUQ.png About the thumbnails, please send us WordPress dashboard access privately thru the contact form, which is on the right …
    in Single product image element way to large (woocomerce) Comment by Phil January 2022
  • Hello, You do not put the full video link in the video item, but the ID only. Look at the following screenshot for a better understanding: https://forum.muffingroup.com/betheme/uploads/567/75JAQZEZ6DUT.png Thanks
    in VIMEO & Youtube! Video can't start Comment by Phil January 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/208685#Comment_208685 I have checked this website, and the header does not become sticky while scrolling. https://forum.muffingroup.com/betheme/uploads/238/ECAPSETD5W2C.png Did you handle it, …
    in header builder Comment by Phil January 2022
  • Hello, 1) Please, try the following CSS code: .single-product .flex-viewport, .single-product .woocommerce-product-gallery__image img{    height: 500px!important;    width: auto!important; } 2) Please, go to Appearance -> Customize -> WooComme…
    in Single product image element way to large (woocomerce) Comment by Phil January 2022
  • how do you change the spacing between the top and bottom padding in the "Alert" name You can add the padding for the column item. https://forum.muffingroup.com/betheme/uploads/256/8ACZL4JIHB6G.png how do you center the "world" in…
    in Cell Borders Comment by Phil January 2022
  • Hello, The Elementor Canvas template hides the Header, Footer, and leaves the Elementor content only. https://forum.muffingroup.com/betheme/uploads/019/M6SQMSPEXRNU.png You should use another template instead. Thanks
    in Elementor Canvas in blog does not have the main header? Comment by Phil January 2022
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check if you do not have the photographer image set there. https://forum.muffingroup.com/betheme/uploads/656/MY7GQC1XS1PV.png It is set it to "De…
    in Make blog image the same in blog as in the "featured image" Comment by Phil January 2022
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