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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Warning: Illegal string Comment by Phil October 2021
  • Hello, The sidebar on the shop takes its display from Plugin | WooCommerce. In the page options, you do not choose which sidebar should be displayed, only its position. You need to fulfill the Plugin | WooCommerce with the widgets of your choice. ht…
    in Sidebar doesn't appear into shop page Comment by Phil October 2021
  • 1) On the checkout page, you had your shortcode put in the wrong item. I have changed it to the Shortcode item, and the display is now correct. https://forum.muffingroup.com/betheme/uploads/433/9SXJQ7WTOKK3.png 2) The white color in the checkout is …
    in Woocommerce checkout page look and feel Comment by Phil October 2021
  • Hello, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Thanks
    in I can't edit the pages Comment by Phil October 2021
  • Hello, Can you send me a link to the page where this error appears, please? I could not find it anywhere on your website. Thanks
    in Warning: Illegal string Comment by Phil October 2021
  • Hello, You can remove it with writing a custom CSS code, and placing it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Please, let me know if you need help with writing it, but I will need a link to your website. Thanks
    in Removing date from previous and next item Woocommerce Comment by Phil October 2021
  • Hello, I am glad that you found it. Please, let me know if I could help you with anything else. Thanks
    in Pre-built websites fail with no error Comment by Phil October 2021
  • Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Menu and Link in the avatar Comment by Phil October 2021
  • Hello, Please, go to Betheme -> Theme options -> Blog & Portfolio -> Portfolio, and from Project link dropdown menu choose Popup Image. https://forum.muffingroup.com/betheme/uploads/071/FTFFFUJKT8G7.png Thanks
    in Disable slide from opening in new window Comment by Phil October 2021
  • Hello, You can use the Responsive Visibility option to set the elements in any order you want. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/section-responsive-visibility/ Thanks
    in Reversing columns Comment by Phil October 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Feature image keeps showing in the header behind the menu Comment by Phil October 2021
  • Hello, Can you send me a screenshot showing what exactly is wrong, please? I have visited your website, and it looks like on the demo. https://forum.muffingroup.com/betheme/uploads/343/VV1RIVV43T1L.png https://forum.muffingroup.com/betheme/uploads/5…
    in Pre-build demo Comment by Phil October 2021
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Cannot update to latest theme version Comment by Phil October 2021
  • Hello, Please, check the following link: https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/ There you will find an explanation on how to resolve this error. Thanks
    in Recent Update Failed Comment by Phil October 2021
  • Hello, Did you handle it? I have checked your website, and I can see that the Betheme is installed. However, I noticed that you have a low max input time and max input vars values set on your server. You should contact your hosting provider again an…
    in Unable to install to wordpress Comment by Phil October 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Full width layout for graphics/backgrounds with fixed max width for menu/content Comment by Phil October 2021
  • I noticed on your homepage an error in the console that prevents correctly importing/exporting content. It is related to the mod_security enabled on your server. Please, check the following link, disable it, and check if the import/export option wor…
    in Cloning a page loses its content. Comment by Phil October 2021
  • Hello, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Moneyback Comment by Phil October 2021
  • You can import the demo without losing the content. When you choose a pre-built website, skip the database reset step. https://forum.muffingroup.com/betheme/uploads/260/K8X28DCE2R7N.png However, notice that all pages from that demo will be imported,…
    in trying to import a single page and getting error Comment by Phil October 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in scroll menu Comment by Phil October 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in Problem with license Comment by Phil October 2021
  • Hello, 1) The image size used on a page you have sent a link to is 1920x600px. https://forum.muffingroup.com/betheme/uploads/811/WOFFSS7A2Z6X.png The size of the box is the same as you mentioned 15% 0 60px. 2) You can set it as Parallax in Betheme -…
    in Blog post Featured Image size Comment by Phil October 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Footer responsive Comment by Phil October 2021
  • Hello, Can you explain in more detail what you want to achieve, please? It would be great if you attach some examples of it. Thanks
    in put muffin elements into tabs Comment by Phil October 2021
  • 1) What filters are you talking about? Do you mean the ones that appear on the mobile view? If yes, it can be enabled on the shop page options by switching the sidebar to Off-canvas. https://forum.muffingroup.com/betheme/uploads/087/4EXH0M1QTVU8.png…
    in Change Mobile View Comment by Phil October 2021
  • Can you tell me on what pages the import/export option does not work? Are there any steps to reproduce this issue? I have created a new page, and I had no problems copying the builder content. Notice that WPML's duplicate option works only for a Gut…
    in Cloning a page loses its content. Comment by Phil October 2021
  • Sorry, but we do not provide help with setting up the pages and website. Did you put the widgets in the Plugin | WooCommerce field? https://forum.muffingroup.com/betheme/uploads/474/9JH972ZE5QLO.png Thanks
    in trying to import a single page and getting error Comment by Phil October 2021
  • Sorry, but the links you have sent are not links to your PHPINFO file, and also they are not working. https://forum.muffingroup.com/betheme/uploads/520/BPSCVGPLIL9D.png https://forum.muffingroup.com/betheme/uploads/174/Y98308POWGBT.png Please, follo…
    in FATAL ERROR Comment by Phil October 2021
  • Did you try to follow the steps from my previous message? In most, if not in all cases, the tips I have mentioned before works and resolve the problem. I do not think that would be something wrong with the URL. Thanks
    in Premium plugins are not found Comment by Phil October 2021
  • If you are using them at the same time, then yes there could be a conflict. It is not recommended to use two builders on the same page. Thanks
    in Product content disappear Comment by Phil October 2021
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