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Phil

Phil

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Phil
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  • Hello, I have tested it, and the issue lies on our side. We will fix this as soon as possible. For now, please, turn off the debug in wp-config, and this message will not appear. Thanks
    in Position: Parallax = error message Comment by Phil July 2021
  • Hello, Sorry, but we provide this forum in English only. Rewrite your question in English, please. Thanks
    in ci sono ritardi sull'aggiornamento delle modifiche Comment by Phil July 2021
  • If you want to reduce the line-height on all menu items, use this code: #menu .menu-item span{    line-height: 25px!important; } But if you want to do this for the submenu only, use this one: #menu .sub-menu li a span{    line-height: 25px!important…
    in Left justify menu items for all views Comment by Phil July 2021
  • Screenshots help indeed, but I also need to look at the website's source for a proper investigation. If you want to keep the under construction enabled, please send us WordPress dashboard access privately through the contact form, which is on the ri…
    in Elementor keeps Revolution Slider from playing on Home page Comment by Phil July 2021
  • The images are downloaded from the server, and your hosting may block them somehow. That is why I suggested you contacting the hosting provider to ask them to look at the logs. About the refund, send this information privately thru the contact form,…
    in the import of the pre built website does not work Comment by Phil July 2021
  • Hi, What you ask for requires file customization, which is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer.…
    in Blog teaser - 3 items direction ltr > rtl Comment by Phil July 2021
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Editing Pre-Built Site Pages with Muffin Builder Comment by Phil July 2021
  • Hello, Please, deregister your license key by following the steps from this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. After that, register it on the main domain fi…
    in Theme Registering On Parent Domain For Wordpress Multisite Installation Comment by Phil July 2021
  • Hello, Can you describe your issue in more detail, please? Is there any error message? If yes, please, send a screenshot showing it. Please, try to disable all of the plugins on these sites and update the Betheme then. Thanks
    in Betheme 24.0 update not working on registered theme Comment by Phil July 2021
  • In that case, you should contact Envato because they manage with the license keys. https://help.market.envato.com/hc/en-us Thanks
    in Error during installation Comment by Phil July 2021
  • Please, replace the previous code with the following one:  #menu .menu-item span,  #menu .sub-menu .menu-item a{       text-align: left!important;    } But I do not know what line-height gaps you are talking about. Can you send me a screenshot showi…
    in Left justify menu items for all views Comment by Phil July 2021
  • You have a low max input time, and max input vars values. https://forum.muffingroup.com/betheme/uploads/400/0BE1UL9YKPJL.png Please, contact your hosting provider to increase them: max input time to at least 180 max input vars to at least 5000 Than…
    in Bottom of page won't save Comment by Phil July 2021
  • Hello, It looks like it is not Betheme related issue but your SSL. Please, check if you set it up correctly. https://www.greengeeks.com/tutorials/article/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Thanks
    in Loading font awesome in HTTPS Comment by Phil July 2021
  • It seems that the issue might lay on your hosting side. Please, contact your hosting provider, and ask them to look at the logs and if there are any errors to fix them. Thanks
    in the import of the pre built website does not work Comment by Phil July 2021
  • You did not have the turned on the sticky header in Betheme -> Theme options -> Responsive -> Header. After turning it on, everything seems to be fine. https://forum.muffingroup.com/betheme/uploads/511/N6D16NBF3N9H.png Please, check it out.…
    in Menu responsiveness on odd display sizes. Comment by Phil July 2021
  • Please, use the following code: #menu .menu-item span{    text-align: left!important; } And you can turn on the "Coming Soon" again. Thanks
    in Left justify menu items for all views Comment by Phil July 2021
  • It seems that on the Betheme side, everything is fine and the source of the issue is not theme-related. Please, check the following link, if you set everything properly. https://support.google.com/analytics/answer/1008080#zippy=%2Cin-this-article Al…
    in GA not working Comment by Phil July 2021
  • Sorry, but the account you gave me credentials to does not have admin rights, and I could not check anything. Can you change its privileges, please? Thanks
    in Testimonial Slider Comment by Phil July 2021
  • The SEO is not available because you have Coming Soon enabled on your website. When you turn it off, then everything will be fine. Thanks
    in No Yoast SEO avaiable on Muffin Builder Comment by Phil July 2021
  • Hello, The two columns on mobile are on the list of the features we want to add in future updates, but I cannot tell when exactly it will be introduced. Unfortunately, I cannot recommend you anything except to modify the files. Best regards
    in Sadly, New Muffin Builder does not have two columns mobile layout. Comment by Phil July 2021
  • Hello, 1) Please, head to Betheme -> Theme options -> Responsive -> General, an Enable the Decrease fonts option. https://forum.muffingroup.com/betheme/uploads/660/CCGC7DAREHXJ.png 2) Actually, the effect is there, but all animations are fi…
    in Mobile Title Size Comment by Phil July 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Elementor keeps Revolution Slider from playing on Home page Comment by Phil July 2021
  • Hello, Can you send me a screenshot showing the incorrect display, please? Because I have tested your website with the following tool, and everything seems to be fine. https://developers.facebook.com/tools/debug/ https://forum.muffingroup.com/bethem…
    in Social Media not showing page content correctly Comment by Phil July 2021
  • You can deregister with the license key manager I mentioned in the first message. Please, head to the following topic, and there you will find instructions on how to use it. http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-dereg…
    in Error during installation Comment by Phil July 2021
  • You have Coming Soon enabled on your website. https://forum.muffingroup.com/betheme/uploads/079/7E9GRCXZ9222.png Can you turn it off for a while, please? Thanks
    in Left justify menu items for all views Comment by Phil July 2021
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the issue persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Editing Pre-Built Site Pages with Muffin Builder Comment by Phil July 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Bottom of page won't save Comment by Phil July 2021
  • Hello, The template tab from the WP panel is only for a Muffin Builder. If you want to use the WPBakery templates, please, check the following link: https://kb.wpbakery.com/docs/learning-more/templates/ Thanks
    in save as template Comment by Phil July 2021
  • Hello, 1) Space is caused because of the header height. Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and reduce the height value. https://forum.muffingroup.com/betheme/uploads/036/3Q5AVWL6SVWS.png 2) Menu is d…
    in post blog suport Comment by Phil July 2021
  • So everything is fine? Is there anything else I could help you with? Best regards
    in Install pre-built website Comment by Phil July 2021
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