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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if this issue still appears. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Product photos Comment by Phil May 2021
  • Hello, There are two ways to set your own color for a sticky header for mobile. The first one is to set it with a Header Builder plugin. https://support.muffingroup.com/documentation/header-builder/ https://support.muffingroup.com/video-tutorials/h…
    in Mobile Sticky Color Comment by Phil May 2021
  • It seems that this padding comes from an Elementor section. Please, open this portfolio with Elementor, and reduce the top padding of the first section. https://forum.muffingroup.com/betheme/uploads/048/AX5JP4H65AD5.png Thanks
    in Padding behind the menu Comment by Phil May 2021
  • Please, head to the same place, and check the option to hide the Page Title and Breadcrumbs. https://forum.muffingroup.com/betheme/uploads/175/QQJDOP3EJID3.png Thanks
    in Bottom header | Image is not displayed correctly Comment by Phil May 2021
  • Hello, In that case, you should contact Envato/Themeforest support because we do not handle purchases and license management. But they will surely be able to help you. Thanks
    in finding a purchase code Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Multiple Menu BUG Comment by Phil May 2021
  • 1,3)  To change the width of the navigation menu, line height, and font size, please, use the following code: .mhb .first-row .tabletMobile ul.menu{         width: 300px!important; /*Tablet width*/ } .mhb .second-row .mobile  ul.menu{     width: 250…
    in Header responsive Comment by Phil May 2021
  • 2) It was created by creating a section and using a Slider Plugin item and Hover Box. In the backend, it should look like this: https://forum.muffingroup.com/betheme/uploads/130/V2TO9NF6WFMA.png 3) Sorry, but I am not able to send you an email becau…
    in Menu and logo are not appear in News page Comment by Phil May 2021
  • Hi, What you ask for requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item …
    in Search in Main Menu Comment by Phil May 2021
  • Please, try to use the following code: .woocommerce .product .tabs .ui-state-active{    background: #fff!important; } Thanks
    in changing the tab color in woocommerce Comment by Phil May 2021
  • Hello, It might be a Spinner from a slider. If you want to change its color, please, edit your slider, go to Module General Options -> Spinner, and there you will be able to change its color. https://forum.muffingroup.com/betheme/uploads/366/BYEG…
    in Transition Color Comment by Phil May 2021
  • Which part of your website breaks? Please, go to theme options, save changes, and check if your website still looks corrupted. Can you create a subdomain with an old version of Betheme, send me a link to it, and the new one to compare how it looked …
    in Not able to update page content Comment by Phil May 2021
  • 1) Please turn off all of the plugins, switch your theme to the parent theme, refresh your cache, and check if this problem persists. The Top_bar has a class "loading" which causes problems with display, and it does not come from our theme…
    in Menu and logo are not appear in News page Comment by Phil May 2021
  • Hi, Any WordPress theme can not be fully prepared according to Google PageSpeed Insights and tools similar to it because their guidelines are stringent, and we sometimes have to go on some compromise to make our theme work. Mainly plain HTML pages a…
    in change logo width and height Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Embed 3D Guide via iframe Comment by Phil May 2021
  • Two of these six posts are sticky, and they are forced to be displayed regardless you set to display only four. https://forum.muffingroup.com/betheme/uploads/846/7492P9GP5W1Q.png Now you can turn off the sticky option for these posts or in Blog item…
    in Blog always shows 2 more Comment by Phil May 2021
  • Hello, Did you solve your problem? Because I can see that this post is stuck to the top of posts from this link: https://www.lucanafilmcommission.it/news/ https://forum.muffingroup.com/betheme/uploads/227/GSBUNK3AU7R4.png Thanks
    in Sticky post in homepage does not work Comment by Phil May 2021
  • Hello, If you used Muffin Recent Posts, you will be able to choose which category should be displayed on which sidebar. Check the following screenshot for better understanding. https://forum.muffingroup.com/betheme/uploads/717/DG0DOY58I413.png Thanks
    in How to separate 2 post categories to 2 sidebars Comment by Phil May 2021
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
    in script blocker not working Comment by Phil May 2021
  • Hello, While you were installing this pre-built website, did you select the Elementor at the beginning? https://forum.muffingroup.com/betheme/uploads/268/QY3UKW601EMM.png If not, please, import this demo again, but this time choose it, because you w…
    in CREATIVE 4 Comment by Phil May 2021
  • Hello, From the error message, I assume that the coming soon plugin cause it. Please, turn it off and check if this error still appears. Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the…
    in Be Creative 4 Comment by Phil May 2021
  • This might be because you have sent your mail beyond our working time (you can check it here). Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any messages from us, please send your message again. U…
    in Theme Coaching edit? Comment by Phil May 2021
  • Your subheader is not big enough to display this image properly. Please, add some Padding to it, and the display will surely improve. You can also change the background size to Cover. https://forum.muffingroup.com/betheme/uploads/653/37ZDQGDIQ6O9.pn…
    in Bottom header | Image is not displayed correctly Comment by Phil May 2021
  • Hello, If you are talking about the Call To Action from Theme options -> Footer, then you can just simply copy your HTML and paste it there. https://support.muffingroup.com/how-to/how-to-use-call-to-action/ But if you want to use Call To Action i…
    in Call to action button (Call button) in Betheme Comment by Phil May 2021
  • Hello, To change this color you will have to write CSS Code, and place it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Do you need help with that? Thanks
    in changing the tab color in woocommerce Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mega Menu not displaying Comment by Phil May 2021
  • You can create a sidebar, place a search and filter widget on it, and use a Sidebar Widget item on a page. https://forum.muffingroup.com/betheme/uploads/838/EKCAWUN85Z45.png https://forum.muffingroup.com/betheme/uploads/637/YGK5Q0Z70E3K.png https://…
    in Product search filter shortcodes not working? Comment by Phil May 2021
  • Hello, The link to your website does not work. https://forum.muffingroup.com/betheme/uploads/914/MCRDK61BHVP7.png Are you sure that you have sent the right link? Can you send it again, please? Thanks
    in Menu seems to jump around Comment by Phil May 2021
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue persists. Moreover, if you are using a child theme, switch to parent, and recheck it. Thanks
    in Slide on left not showing Comment by Phil May 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Padding behind the menu Comment by Phil May 2021
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