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Phil

Phil

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Phil
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  • Hello, You can renew the support for 17$ before the end of the current support. If you want to renew it after the end of the previous one, then the price is 29$. Do you see the higher price even you still have valid support? Best regards
    in renewing support Offer doesn't match Comment by Phil April 2021
  • Actually, we support the Slider Revolution because it is bundled in the package with our theme. Do use this plugin anywhere on your website? If not, then it can stay disabled. But if you are using it, please, send us WordPress dashboard access priva…
    in Anchor link not working on iphone Comment by Phil April 2021
  • Hello, Sorry, but I quite do not understand. Can you describe to me greater what is happening, please? Thanks
    in Infinite page options Comment by Phil April 2021
  • Please, use the following CSS code: .single-post #Content{    background: #f9f9f9!important; } Thanks
    in How to Change Blog Post Background Color Comment by Phil April 2021
  • Now please, turn the plugins one by one meanwhile checking when the issue appears again. Then you will know which plugin causes it. If it is one of the supported plugins, please, let me know, but when it is a third-party plugin, then my help will no…
    in Anchor link not working on iphone Comment by Phil April 2021
  • Hello, I have visited your website, and I was not able to notice any "jumping". Did you solve your issue? Best regards
    in jumpy logo on pageload Comment by Phil April 2021
  • Can you reinstall your WP as well? Did you make any major changes to your website recently? Because I could not achieve to reproduce such issue in our environment. Best regards
    in Buttons and links not working on apple devices Comment by Phil April 2021
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in open a popup using a link Comment by Phil April 2021
  • Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. If you are using a child theme, please, switch to parent and recheck it. Thanks
    in Search button Comment by Phil April 2021
  • Hello, Please, create a copy of this slider, set one column that contains it to be visible only on desktop and second only on a mobile. Thanks to that you will be able to customize the mobile display. https://forum.muffingroup.com/betheme/uploads/06…
    in Elements visualitzation for mobile display Comment by Phil April 2021
  • Hello, Please, switch your theme to some free one like Twenty Twenty, check if this issue still appears, and tell me what the result was. Thanks
    in CSS float error in Gallery Comment by Phil April 2021
  • Please, turn off the One Page option, and check if this issue will remain. https://forum.muffingroup.com/betheme/uploads/240/X84AGACFOI5M.png Also, turn off all of the plugins, refresh your cache, and recheck it then. Thanks
    in Anchor link not working on iphone Comment by Phil April 2021
  • Hello, If you would like to display the background video on the mobile as well, you will have to create a CSS code and place it in the Custom | CSS section on that page. https://forum.muffingroup.com/betheme/uploads/897/R2B9YXFL3V30.png If you need …
    in Video background on SECTION doesn't play on mobile Comment by Phil April 2021
  • Hello, To display the Revolution slider in the middle of the page, please, use the Slider Plugin item. https://forum.muffingroup.com/betheme/uploads/973/WIHRHGMBAELC.png Thanks
    in Can I display a Slider Revolution in the middle of the page? Comment by Phil April 2021
  • So now is everything working as it should? Is there anything else I could help you with? Thanks
    in The content was not found in my page from elementor Comment by Phil April 2021
  • Hello, Did you solve this issue? Because I have tested your website on iPhone 12 Pro(chrome and safari) and Oppo AX 7 (chrome), and the anchor links work as they should. https://forum.muffingroup.com/betheme/uploads/857/T6QSD1K4RY42.png https://foru…
    in Anchor link not working on iphone Comment by Phil April 2021
  • There is no option to add such an HTML to the standard Headers. To achieve that, you would have to modify the theme files. Best regards
    in Mega menu & header builder Comment by Phil April 2021
  • Hello, To achieve that, you will have to create custom CSS code and place it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Do you need help with writing it? If yes, please, let me know and attach a link to your website. Thanks
    in How to Change Blog Post Background Color Comment by Phil April 2021
  • Hello, To hide the Footer, you will have to create custom CSS, and put it in the Custom | CSS section on the landing page. https://forum.muffingroup.com/betheme/uploads/612/DMKXENDU6TTF.png Do you need help with writing it? If yes, please, let me kn…
    in What is the correct way to selectively display the footer? Comment by Phil April 2021
  • In the Post Options, you are able to hide the Featured Image. Thanks to that, the image will be displayed only on the main blog page but not in the post itself. https://forum.muffingroup.com/betheme/uploads/186/6UK2GXK4KEM5.png Thanks
    in Change feature image, hide title and use authors in blog post Comment by Phil April 2021
  • Hello, 1) Please try to use the Intro Header template, and check if the display suits you. https://forum.muffingroup.com/betheme/uploads/787/2897W6W1615Z.png 2) Please go to Betheme -> Theme options -> Blog, Portfolio & Shop -> General,…
    in Display Portfolio Category using Shortcode Comment by Phil April 2021
  • Hi, Sorry, but our policy states that we do not support custom code, so, unfortunately, we cannot help you. What you ask for requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_suppor…
    in Use custom variable in the action link Comment by Phil April 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Limited Section on one page? Comment by Phil April 2021
  • Hello, Please, edit your slider, go to Module General Options -> Layout, reduce the layer height to adjust to the background image, and check if this white space still appears. https://forum.muffingroup.com/betheme/uploads/675/IAI92PD522LI.png Th…
    in White space at top of page Comment by Phil April 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Accordion Scroll To the Top - URGENT Comment by Phil April 2021
  • Hello, One of yours custom CSS code cause this issue. After removing custom CSS's from your website, it looks as it should. https://forum.muffingroup.com/betheme/uploads/541/AHW1717RZJM0.png Please, go to Betheme -> Theme options -> Custom CSS…
    in mobile menu opens without background Comment by Phil April 2021
  • Hello, Yes, it is possible to add a shop to your website. To achieve that, you will have to use the WooCommerce plugin. Please, check the following links to learn more about it: https://support.muffingroup.com/documentation/shop-creation/ https://su…
    in shop Comment by Phil April 2021
  • Hello, Yes, it is possible to have such a slider. To achieve that, please, use the Portfolio Slider item. https://forum.muffingroup.com/betheme/uploads/274/B2Z45VI5JBO3.png https://themes.muffingroup.com/be/theme/shortcodes/loops/#portfolioslider T…
    in Portfolio active with slide Comment by Phil April 2021
  • Hello, I think that the best option, in that case, will be using a Header Builder plugin. To learn more about this plugin, please, check the following links: https://support.muffingroup.com/documentation/header-builder/ https://support.muffingroup.c…
    in Eliminate Search Bar from header and put social media icons instead Comment by Phil April 2021
  • Your Home page was assigned in the WooCommerce settings as the Checkout page, and it was the source of this issue. After removing this page as checkout, everything works fine now. Please, check it out. Thanks
    in ERR_TOO_MANY_REDIRECTS Comment by Phil April 2021
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