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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Muffin Header Builder - Scale Image from "Action Bar" to "First row" Comment by Phil March 2021
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and check if you have selected option Style: The same as Top Bar Left background. If not, please, select it or Dark style. https://forum.muffingroup.com/beth…
    in classic header - font color gets black when scrolling Comment by Phil March 2021
  • Please, contact your hosting provider and ask them to look at the logs. Some of the characters on your website can be blocked by your server. Thanks
    in My website（ ruitsem.com ）Unable to update, Comment by Phil March 2021
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Muffin Builder section not saving Comment by Phil March 2021
  • Hello, The pinch zoom is not working on these items because there is another event overwriting it (sliding to left/right). If you would like to have a zoom event on these items, you will have to get rid of the sliding first. Best regards
    in Pinch Zoom doesn't work in OFFER SLIDER THUMB Comment by Phil March 2021
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in My website（ ruitsem.com ）Unable to update, Comment by Phil March 2021
  • If you would like to change that, you will have to modify the theme files, but we do not provide support with such customization. Best regards
    in Titling tag Comment by Phil March 2021
  • https://forum.muffingroup.com/betheme/discussion/comment/197586#Comment_197586 No problem. If you have any further questions, feel free to ask. ? https://forum.muffingroup.com/betheme/discussion/comment/197588#Comment_197588 Then please, add the fol…
    in How can i add button to menu background Comment by Phil March 2021
  • Hello, Sorry for that misunderstanding. If you would like to use a Share Box on the regular pages, you will have to use a shortcode for it. https://themes.muffingroup.com/be/theme/shortcodes/typography/#popup Thanks
    in Social share in pages Comment by Phil March 2021
  • This part of the page comes from the slider. https://forum.muffingroup.com/betheme/uploads/485/P4UZ04TBHLJG.png If you do not have this slider, you can import it again. From version 20, we have introduced a new way of installing sliders. Now, when y…
    in Page Title & Header Background Not Appearing Comment by Phil March 2021
  • Please, try to use the Icon Box item or List item. You will be able to use the custom icon there as well. https://forum.muffingroup.com/betheme/uploads/425/IM10JI5P50YQ.png Thanks
    in Change size of icon image Comment by Phil March 2021
  • Then please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Team Comment by Phil March 2021
  • Sorry, but I quite do not understand. Can you explain to me in more detail how it should look, please? Are you able to give me some examples of that? Thanks
    in New 'window' on my front page Comment by Phil March 2021
  • Sorry, but we do not provide help with theme file customization. If you need help with that, please, check the following link: https://wpkraken.io/?ref=muffingroup Thanks
    in Broken site Comment by Phil March 2021
  • Hello, You can create copies of the sections and justify the display for tablets and mobile using Responsive Visibility. https://forum.muffingroup.com/betheme/uploads/328/ZV2FQJPJG6B6.png Thanks
    in mobile version Comment by Phil March 2021
  • Hello, You can increase the size of this text with custom CSS code. Do you need help with that? If yes, please, attach a link to your website. Thanks
    in Step size in accordion Comment by Phil March 2021
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Thanks
    in Can't deRegister Comment by Phil March 2021
  • You will have only to add a color attribute to this class. https://forum.muffingroup.com/betheme/uploads/418/NPCFHGSNMKDH.png Thanks
    in How can i add button to menu background Comment by Phil March 2021
  • Can you tell me how it supposes to look like, please? Did you try to use the Icon Box item? Thanks
    in Change size of icon image Comment by Phil March 2021
  • To reduce the gap in the top, please, go to Slider Revolution, and customize your slider to fit the mobile display. https://forum.muffingroup.com/betheme/uploads/104/WEQ102R4G3LA.png If you would like to also customize the gap with the "Cihazla…
    in Remove distance between header and slider on mobile Comment by Phil March 2021
  • Sorry, but I still see minified code. Are you sure that you have turned them off? Thanks
    in Team Comment by Phil March 2021
  • Hello, Unfortunately, there is no option to update the date in the copyright section automatically. You will have to insert it manually in Betheme -> Theme options -> Footer. https://forum.muffingroup.com/betheme/uploads/598/MSHA6MOBA7C2.png T…
    in Automatic Copyright Date Comment by Phil March 2021
  • Deleting the theme folder will not make you lose the content because it is stored in the database. If you want, you can do a backup of your website using a Duplicator plugin. https://wordpress.org/plugins/duplicator/ Also, if your child theme is con…
    in Broken site Comment by Phil March 2021
  • Hello, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
    in Change size of icon image Comment by Phil March 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Remove distance between header and slider on mobile Comment by Phil March 2021
  • Hello, Please, check the following video tutorial, and check if you have done every step correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Remember to have installed and activated all required plugins. Tha…
    in Can't install any pre-built site Comment by Phil March 2021
  • Hello, Please, check the following video tutorial to ensure that you made all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-install-and-update-betheme/ https://support.muffingroup.com/video-tutorials/how-to-install-and-upda…
    in I've bought BeTheme without bundled plugins Comment by Phil March 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Countdown Timer Text Overlap Comment by Phil March 2021
  • Hello, I noticed that you do not have the newest version of Betheme. Please, update it, and check if this issue still persists. Thanks
    in Responsive Issue Comment by Phil March 2021
  • Hello, Please, try to use an iframe placed in the Column item. https://www.w3schools.com/html/html_iframe.asp https://forum.muffingroup.com/betheme/uploads/177/OPGSQTN5ZTFV.png If this is not what you wanted to achieve, please, explain to me in more…
    in New 'window' on my front page Comment by Phil March 2021
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