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Phil

Phil

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Phil
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  • Hello, Can you tell me what did you do before the Muffin Builder disappear, please? Did you install some plugins, or changed something in theme files? Thanks
    in Muffin Builder disappeared Comment by Phil February 2021
  • I have tested it on Chrome on Mac OS too, but there is no black background. https://forum.muffingroup.com/betheme/uploads/412/JJ331YLYZ797.png Are there any steps to reproduce to see it? You can try to disable all of the plugins, refresh your cache,…
    in Odd black background in navigation Comment by Phil February 2021
  • After visiting your website, I noticed that you did not update to the newest version (22.0). https://forum.muffingroup.com/betheme/uploads/030/UV6HW7HCLKTG.png Please, go to Betheme -> Dashboard, and under the Betheme logo, you will find a button…
    in Menu not aligning after update and new licence Comment by Phil February 2021
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in licenses Comment by Phil February 2021
  • It seems that there everything is fine in your server settings. Please, turn off all of the plugins, refresh your cache, and check if your website works correctly then. Moreover, if you are using a child theme, please, switch to parent, and check if…
    in Content getting deleted upon page save Comment by Phil February 2021
  • Hello, No, it should not affect your website's health. If you do not want to remove them and want to leave them as they are, you do not have to delete them. Best regards
    in leaving sections' visibility off an issue? Comment by Phil February 2021
  • Hello, In Module General Options, select the Layout, scroll down to Module Background, and there you will be able to remove/replace this image. https://forum.muffingroup.com/betheme/uploads/724/0HRA9BWU0LT2.png https://forum.muffingroup.com/betheme/…
    in Help with Revolution Slider Comment by Phil February 2021
  • Can you try to reinstall the Slider Revolution, and check if it works then, please? Sorry, but we did not test Formcraft with the theme. The plugin I can recommend to you is Contact Form 7. We cannot recommend any plugins other than the ones we supp…
    in My submenus stopped working when I upgraded Betheme to newer version Comment by Phil February 2021
  • Please, edit your slider, and add a gap in height of your header at the top. https://forum.muffingroup.com/betheme/uploads/948/I5STC0MHJUQQ.png Thanks
    in Mobile menu not closing Comment by Phil February 2021
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we suppo…
    in Typeform Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost), then our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you p…
    in subheader image wont change Comment by Phil February 2021
  • Please, try to use the following shortcode in the Text Block item instead of the Product Category item. [products limit="12" columns="4" category="#your_category" paginate="1"] https://forum.muffingroup.com/be…
    in Next page button is not showing woocommerce Comment by Phil February 2021
  • Hello @Alana_Forsun, Are you installing these plugins one by one? If not, please, do that, and check it works then. Also, please, try to use a different browser, and if you are able, a different Internet connection. Moreover, please, share with us y…
    in I cant install any Bundled premium plugin Comment by Phil February 2021
  • Please, turn off all of the plugins, except the Contact Form, and check if this issue still appears. If this will not help, please, put the following Custom CSS Code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .grecaptcha-bad…
    in Google reCAPTCHA lable gets hidden under content Comment by Phil February 2021
  • This is happening when I try to visit your FB page: https://forum.muffingroup.com/betheme/uploads/947/INZ23U9VYZ13.png My colleague tried to visit it too with the same result. I also tried to find your page manually on FB but without success. Can y…
    in socials not working Comment by Phil February 2021
  • Can you send me a link to your website, please? I need to take a closer look at this H4 in the Footer. Thanks
    in Header Images are not displayed anymore (featured images) – urgent! Comment by Phil February 2021
  • Sorry, but I am not able to answer you by email. You can create a similar structure but with a portfolio. https://forum.muffingroup.com/betheme/uploads/688/VLLYJMS8N7O5.png https://forum.muffingroup.com/betheme/uploads/037/BC3863OV4JZX.png https://f…
    in Private message Comment by Phil February 2021
  • Please, turn off all of the caching and minifying plugins, and check if it works correctly then. Moreover, leave them disabled so that we could check the source of your website without these plugins. Thanks
    in error - Tag meta description Comment by Phil February 2021
  • Hello, Can you describe to me your issue greater, please? It would be great if you attach a link to your website and some example of what you want to achieve. Thanks
    in Typeform Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost), then our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you p…
    in Cannot add new widgets to Custom sidebar Comment by Phil February 2021
  • This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-too…
    in Mobile menu not closing Comment by Phil February 2021
  • Your HTML strong tag in action bar was not closed, and it looked like this: ...<strong></strong</a>... After closing this tag, your menu is displayed correctly. https://forum.muffingroup.com/betheme/uploads/122/23ZDW5P6QOI4.png Thanks
    in Header Builder Menu issue Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost), then our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you p…
    in error - Tag meta description Comment by Phil February 2021
  • Hello, Can you download a free theme like Twenty Twenty or Twenty Twenty One and test it with that theme, please? Did you do any modifications in Betheme files or in Twenty Seventeen? Best regards
    in Site issues - Theme related Comment by Phil February 2021
  • Is there any error message when you try to install it? If yes, please, send a screenshot of this error. Can you also describe to me greater what is happening when you try to install Betheme? Thanks
    in Installation file doesnt work Comment by Phil February 2021
  • Hello, To achieve that, you will have to use the Header Builder plugin. To learn more about this tool, please, check the following links: https://support.muffingroup.com/documentation/header-builder/ https://support.muffingroup.com/video-tutorials/h…
    in Second button in header Comment by Phil February 2021
  • Hello, Where you find to change the side slide's width is the only place where you can modify it. There is no other setting that would allow to increase it, and the 500px is the maximum value for it. Best regards
    in Change width of side menu Comment by Phil February 2021
  • Please, check the following link: https://developers.facebook.com/docs/sharing/domain-verification/ There you should find all the required information on how to verify your domain. Thanks
    in Instructions on Setting up Facebook Pixel Comment by Phil February 2021
  • 1) The only place where you can put the HTML tags is the slogan. https://forum.muffingroup.com/betheme/uploads/061/ET00MLVOQOYT.png If you do not want to put it in that field, you will have to use the Header Builder plugin. https://support.muffingro…
    in Header Images are not displayed anymore (featured images) – urgent! Comment by Phil February 2021
  • Hello @Carbon_Counter, Please, try the following Custom CSS Code instead: .blog-teaser .desc .post-meta{    display: none!important; } Thanks
    in remove Autor from Blog Teaser Comment by Phil February 2021
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