Phil
Phil
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- Phil
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You can use one license per end product, so you can use any pre-built website you desire or mix them but you cannot use the theme license on two domains. All of the themes on the envato market are under the same license, details: https://themeforest…
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Are there any other steps to reproduce except the ones you showed on the video to notice this issue? It is really hard for us to investigate the source of this issue because non of ours computers do not have such problem with header. Thanks
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Oh sorry, I forgot to wrote about the menu. Well, after deactivating your all plugins the hamburger menu works without hesitation. Please, disable them one by one and check which one cause this issue. Thanks
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Maybe some browser extensions are causing this issue. Please, try to disable all of them, and check if this issue still appears. Did you tired to open your website on other browsers? You can also check if you have this problem in incognito mode. Th…
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Hello, Please, turn off all of the plugins, and check if this issue still appears. Morveover, if you are using child theme, please, switch to parent, and check if it works then. Thanks
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I do not know what happened to your sidebar, but we did not touch it. When we are investigating the source of the problem on our customers websites we do not modify/change anything without permission. Best regards
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Hello, Can you check if you did not make any typos while entering your purchase code and Envato username, please? Remember that this tool is to deregister your license from domains where you forgot to remove your license. Thanks
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Hello, I noticed that you do not have the newest version of Betheme. Please, update it, and check if this issue still appears. Before the update you can do a backup of your website for safety. Thanks
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Hello, These plugins are already included with Betheme, and after theme installation, you will see them in tab Plugins. https://support.muffingroup.com/documentation/bundled-plugins/ Best regards
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Hello @Carbon_Counter, No it will not affect your template unless your website is using this plugin. If you do not use it, then you han uninstall it. Best regards
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Hi, What you are referring to is the action button. Please go to theme options -> header & subheader -> extras and change the action button. See here: http://prntscr.com/fb1egt We sometimes also add the 'BUY NOW' button as the last menu it…
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Hello, Sorry but we work from Monday to Friday as mentioned in the following link: https://themeforest.net/user/muffingroup https://forum.muffingroup.com/betheme/uploads/700/X9PRSQZR5GLQ.png You did not get any answer because you just wrote your i…
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Hello, Sorry, the we do not have tickets system, and this forum is the only we provide support. But if you do not want to share some informations in forum discussion, you can always send us a private message thru the contact form which is on the rig…
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Hello, If you would like to add the sidebar to the shop page, please, go to Appearance -> Widgets, and put the widgets of your choice to Plugin | WooCommerce. https://forum.muffingroup.com/betheme/uploads/811/GAXAO0EKIZ9O.png If the sidebar will …
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If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com…
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we su…
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Hey, this message (the package contain no files) could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-dere…
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Hello, Please share with us your PHPINFO file, it's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hello, I quite do not understand, but Betheme do not have functionality of automatic updates. Moreover, all fonts settings are placed in Betheme -> Theme options -> Fonts. If you wanted to know something else, please, explain to me greater wha…
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Hello, Please share with us your PHPINFO file, it's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hello, If you would like to move the category description to the bottom of the content, you will have to modify the theme files, but as you may know, we do not provide help with such customization. Thanks
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello, Please, go to plugins tab in WP menu, disable all of the plugins, and check if the Install Plugins tab appears. Thanks
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Hello, Did you solve your issue? I have visted your website, and it this page is not blank. https://forum.muffingroup.com/betheme/uploads/696/56GLEWYROAY1.png If it is not what you are referring to, please, explain to me greater what is the problem…
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Did you solve this issue? Because I have visited your website, and menu and footer seem to work correctly. https://forum.muffingroup.com/betheme/uploads/821/O8VPB9HK2R69.png On what device you have this problem? Best regards
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Hello, Did you installed it on the website cachetworksusa.com? Because it does not look like "Clothing" demo. https://forum.muffingroup.com/betheme/uploads/909/GJLKA40EXI03.png Did you install "Clothing" or "Clothing 2"…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Moreover, if you are using child theme, please, switch to parent and check if it works then. Thanks
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Hi, purchase codes (license keys) are not included for plugins which are bundled into the theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugi…