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Phil

Phil

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Phil
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  • Hello, 1) Please, go to Slider Revolution, click on edit of your slider, turn on and select mobile display, and customize the mobile view for this slider. https://forum.muffingroup.com/betheme/uploads/471/TK0HD59S4X0H.png 2) Please, click on section…
    in Mobile Version - not align and messy Comment by Phil February 2021
  • you got this error because you were trying to install wrong package. The theme file you supposed to install is betheme.zip More details about theme installation and mentioned stylesheet error you can find below: https://help.market.envato.com/hc/en-…
    in theme won't install - says missing style sheet Comment by Phil February 2021
  • I answered you in the topic you mentioned in the first message. Please, check it out. Thanks
    in # Menu in mobile ! Comment by Phil February 2021
  • Sorry, but I think that you misunderstood me. I need access to your WP dashboard, and the username and password are missing in your email. Please, send this mail again, but this time attach all required informations. Thanks
    in Blog with background and + Sidebar Comment by Phil February 2021
  • Hello, If you want to link to the specific tab, you need to add the tab's number at the end of the custom ID. Be aware that you can link to a particular tab only from other pages, and it does not work on the same page. Please, check the following sc…
    in Click an Anchor link and Open a Specific Tab Comment by Phil February 2021
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
    in Problem with WooCommerce Product Slider Comment by Phil February 2021
  • Did you try to disable all of the plugins except Slider Revolution? If yes, please, send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check wh…
    in Video not running Comment by Phil February 2021
  • Unfortunately, we are not able to help you, but please check the following link: https://wpkraken.io/?ref=muffingroup There you will find people that will be able to help you with it. Best regards
    in Sticky Header Comment by Phil February 2021
  • Hello, From the video I can see that you are using old version of Betheme. Please, update it. Head to the link we provided below, there you will find all of the informations how you can update the theme successfully https://support.muffingroup.com/f…
    in Theme is not saving. Comment by Phil February 2021
  • If you want to have text on the image, and whole box to be clickable, you can try to use the Trailer box item. Please, check how it works on the following link. https://themes.muffingroup.com/be/theme/shortcodes/boxes-infographics/#trailerbox Thanks
    in Background Image with Link Comment by Phil February 2021
  • Hello, Can you describe this issue greater, please? When this error appears? Can you send me a screenshot showing that error, please? Please, also, check the following links to be sure that you make everything correctly. https://support.muffingroup.…
    in theme won't install - says missing style sheet Comment by Phil February 2021
  • Hello @thomslsw, It's easy to create a popup in BeTheme, please follow the steps mentioned in topic below https://support.muffingroup.com/how-to/how-to-display-content-in-popup/ Thanks
    in pop up Comment by Phil February 2021
  • Hello, Please, turn off all of the plugins, and try to update SR and WPB one by one with every other plugins disabled. Thanks
    in Download failed. cURL error 56: OpenSSL SSL_read: Connection reset by peer, errno 104 Comment by Phil February 2021
  • Hi, 1) Sorry, but the link to your website is not working. Can you send it again, please? https://forum.muffingroup.com/betheme/uploads/327/NN33P91PS5VT.png 2) The only way to know what pre-built website was used is by checking the media library for…
    in Image column Header not showing up https://wyzsolutions.com/ Comment by Phil February 2021
  • Hello, Do you have any caching plugins turned or caching tool on your server? Because they may hold the settings from before your updates. Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Thanks
    in Slider Revolution Changes are not reflected on front end Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Portfolio Text Filter Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Header not scrlling Comment by Phil February 2021
  • Are you sure that you updated your Betheme on that website? Because I see that you are using version 16.7, and the newest version is 21.9.8. https://forum.muffingroup.com/betheme/uploads/307/80YZZJHZVALO.png Thanks
    in Header space issues Comment by Phil February 2021
  • 1) Please, check the documentation for more information, there you will find information on how to create a templates: https://support.muffingroup.com/how-to/how-to-use-templates/ But making changes in template will not affect pages created with it,…
    in Pictures not perfect - automatic resizing Comment by Phil February 2021
  • Please, put the following CSS Code in Custom | CSS section in page options. @media screen and (min-width: 960px){    .hover_color div.hover_color_bg{    min-height: 342.4px; } } https://forum.muffingroup.com/betheme/uploads/234/C5BPZDXCAR0Y.png Than…
    in Setting Min-height for a div Comment by Phil February 2021
  • No, there is no difference if you use normal blog page or blog item, so it is up to you what you prefer. Best regards
    in Duplicate Blog view Comment by Phil February 2021
  • To change the background of sidebar, you will have to create and use Custom CSS Code, and put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. If you need help with that, please, let me know, and it would help me a lot if you a…
    in Betheme Side Bar Stretched Comment by Phil February 2021
  • Hello, Please, turn off all of the plugins, and try to update the Layer Slider with other plugins disabled. Can you tell me what version of WP and Betheme do you have, please? Thanks
    in Can't update Layer Slide plugin Comment by Phil February 2021
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Also, if you are using child theme, please, switch to parent, and check if it works then. Thanks
    in Urgent: No menu displayed under Internet Explorer Comment by Phil February 2021
  • Hello, Sorry, but unfortunately the navigation in the same category is available only for Blog and Portfolio. https://forum.muffingroup.com/betheme/uploads/556/JKGV30V7Y3ZP.png If you would like to achieve that, you will have to modify the theme fil…
    in Navigate in the same category in shop Comment by Phil February 2021
  • Hello, Please, turn off all of the plugins, and check if this issue still appears. Also, please, tell me what version of Betheme and WP do you have. Moreover, are there any steps to reproduce to achieve that issue? Thanks
    in Visual Editor Comment by Phil February 2021
  • Hello, Please share with us your PHPINFO file, it's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Image gallery is not working Comment by Phil February 2021
  • Hello, When you set the main blog page in Settings then you do not have to put the blog item inside that page because it will populate with posts by itself. https://support.muffingroup.com/documentation/blog-creation/ If you want to put content belo…
    in Duplicate Blog view Comment by Phil February 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Internal Server Error when saving Theme options Comment by Phil February 2021
  • So everything is sorted now? Is there anything else I could help you? Thanks
    in License not working Comment by Phil February 2021
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