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Phil

Phil

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Phil
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  • We didn't get any message from you yet. Please check your mail inbox for our response, look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all required information …
    in # Menu in mobile ! Comment by Phil February 2021
  • I noticed that you have very old version of Betheme. Update it, and check if this issue still appears. Please head to the link we provided below, there you will find all of the informations how you can update the theme successfully https://support.m…
    in Header space issues Comment by Phil February 2021
  • Hello, The only option to know what pre-built website was used is by checking the images in the media library. https://forum.muffingroup.com/betheme/uploads/137/YMBJH60DXGWU.png If there are no Images left from the demo, then unfortunately, there is…
    in what pre-built website was used Comment by Phil February 2021
  • Hello, From the error message I assume that some third party plugins casue this all mess. https://forum.muffingroup.com/betheme/uploads/764/EGI8LOPL086G.png Please, turn off all of the plugins, refresh your cache, and check if this issue still appea…
    in No more menu and under the footer there is a fatal error. Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in How to remove footer widget area only on a single page Comment by Phil February 2021
  • Hello, 1) These texts at the top are nothing to worry about, it is just a message for YOAST, and they will not affect your website. 2) You need to check if these links have the correct attributes required for your analyzer. https://www.w3schools.com…
    in Yoast SEO Comment by Phil February 2021
  • To achieve that you can use Image item. Please, check the following screenshot for better understanding. https://forum.muffingroup.com/betheme/uploads/719/GR14CMG3Z8X0.png https://forum.muffingroup.com/betheme/uploads/060/LQ4Z2CBITH81.png Thanks
    in Background Image with Link Comment by Phil February 2021
  • Unfortunately, there is no option to link to different tabs on the same page. Moreover, Betheme never had such option, so probably you used other theme or some plugin to achieve that. Best regards
    in Anchor links on same page targeting Tab not working (Part 2 questions) Comment by Phil February 2021
  • Betheme does not have any caching tool or something like that in it. Are you sure that you do not have enabled some caching plugin? Maybe you have some caching tool installed on your server. Also, I refreshed the cache for your website and it looks …
    in Transferred content and pictures are chopped and overlappping Comment by Phil February 2021
  • Hello, Are you able to upload this video once again, select it in the slider options, and check if it works then? You can also, turn off all of the plugins, refresh your cache, and check if it works then. Thanks
    in Video not running Comment by Phil February 2021
  • Hello, To achieve that, you can create slider in Slider Revolution plugin, and put it on your website using Slider Plugin item. https://forum.muffingroup.com/betheme/uploads/062/Z7TMN79D5GJN.png If you want to learn more how to use the Slider Revolu…
    in Slider Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Weird Page layout behavior when loading new page Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Header space issues Comment by Phil February 2021
  • I noticed that you use the Header Builder on your website. To turn off the sticky header for mobiles only, please, select the mobile view, choose Sticky, and turn it off. Check the following screenshot for better understanding. https://forum.muffing…
    in Sticky Header Comment by Phil February 2021
  • Hello, To get rid of this space, please, go to Betheme -> Theme options -> Header & Subheader -> Header, and decrease the height value. https://forum.muffingroup.com/betheme/uploads/055/XNQDCFGAY5VT.png Thanks
    in Remove/Hide Subheader Comment by Phil February 2021
  • Hello, To achieve that, you will have to create and use Custom CSS Code with media queries. If you need help with that, please, let me know. Thanks
    in Setting Min-height for a div Comment by Phil February 2021
  • Hello, Unfortunately, there it is no eazy fix, so please, use the following CSS Code to hide it on mobile. @media screen and (max-width:767px){    .timeline_items > li h3 span::after{    display: none!important;  }  .timeline_items li h3 span{   …
    in Timeline Shortcode Format in Mobile Comment by Phil February 2021
  • You can style the buttons in Button item options. https://forum.muffingroup.com/betheme/uploads/892/021HFZNJWDZE.png If you would like to do any further changes, you will have to use Custom CSS Code. https://forum.muffingroup.com/betheme/uploads/302…
    in Issue With Overriding Button Style Comment by Phil February 2021
  • Hello, Can you tell me when this error appears? When you are updating Betheme/plugins? Please, turn off all of the plugins, and check if this issue still appears. Thanks
    in problem with be theme Comment by Phil February 2021
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Responsive issues Comment by Phil February 2021
  • Hello, I am glad that you sorted it out ? Is there anything else I could help you? Best regards
    in Modify my footer: it's too big! Comment by Phil February 2021
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in Unable to edit with visual composer Comment by Phil February 2021
  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Update BeTheme 21.6 to 21.9.8. Comment by Phil February 2021
  • Hello, 1) To move this logo more to the left on mobile only, you can use the following CSS Code. @media screen and (max-width:767px){    #logo{       margin-left: 0!important;    } } 2) If I noticed right, you are using SVG logo, and if you would li…
    in Logo SIZE and POSITION in Sticky Header Comment by Phil February 2021
  • If you would like to increase this height, please, go to Betheme -> Theme options -> Header & Subheader -> Header, and there you will be able to change that value. https://forum.muffingroup.com/betheme/uploads/377/IX9BZSKCI4OV.png Thanks
    in Elementor not available for prebuilt websites Comment by Phil February 2021
  • Sorry, but I do not know what modification you made in child theme and what is causing this issue. Moreover we do not provide support with child theme customization, so unfortunately I cannot be any help to you in that case. Best regards
    in The Sticky header not working after migration Comment by Phil February 2021
  • If you want to put this video as Section background and want to stretch it to full width, please, select Full Width option. https://forum.muffingroup.com/betheme/uploads/728/R6CW70K49HGX.png Thanks
    in Best option to insert full width video below the menu Comment by Phil February 2021
  • Hello, Sorry, unfortunately we do not have such feature with with Betheme. To achieve that, you will have to use some third party plugin, but we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the …
    in Closed Caption subtitles for videos Comment by Phil February 2021
  • Hi, You can import/export the page builder content with the import/export tool at the bottom of the builder, more details here: https://support.muffingroup.com/how-to/how-to-import-export-muffin-builder-content/ Thanks
    in Easy guide to copying / cloning a div to use on different pages Comment by Phil February 2021
  • For now we do not have plans to expand it, but if you would like to see it in future updates, please, let us know in the following topic. https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest thanks
    in Pawel Comment by Phil February 2021
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