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Phil

Phil

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Phil
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  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in Element and WPBakery Page Builder cannot be used Comment by Phil January 2021
  • Hello, These colors can be changed with Custom CSS Code. You can put all your CSS Codes in Betheme -> Theme options -> Custom CSS & JS -> CSS. If you need help with that, please, let me know, but I will need a link to your website. Tha…
    in Changing Background Color of Navigation Menu in Footer Comment by Phil January 2021
  • Hello, Please, check the following video tutorial, and be sure that you made all steps like in there. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Also, remember to have enabled only required plugins while instal…
    in No Images with New Installation Comment by Phil January 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Menu Bar did not stick when scroll the page Comment by Phil January 2021
  • You can hide the section with that image for mobile devices using Responsive Visibility option. After that you can create a similar section that will be hided for desktop, and set diferent Background size or diferent image. https://forum.muffingroup…
    in Setting for Main image on mobile Comment by Phil January 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Reset purchase code Comment by Phil January 2021
  • Hello, Can you import diferent slider and check if it works? Pre-built webiste Video 3 has slider with looped video. From the version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is im…
    in Loop Comment by Phil January 2021
  • Did you send the dashboard access thru the contact form? Because we did not get any private message from you. If yes, please, send them again. Remember to attach in your message: login credentials link to your webiste link to this forum discussion T…
    in WPBakery Page Builder It doesn't work Comment by Phil January 2021
  • 1) Sorry but your website is still not available. I tried with and without .au at the end. https://forum.muffingroup.com/betheme/uploads/739/03L8VPL6XNEY.png 2) There is no option to get only Muffin Builder, and it bundled only with whole Betheme. …
    in Top of page is obscured on mobile in landscape view Comment by Phil January 2021
  • Can you send me a link to your website, please? I need to take a closer look at this image. Also, it would be great if you attach a screenshot showing where this image is placed. Thanks
    in Replace Menu Background Comment by Phil January 2021
  • Hello, Please, try to put this image in Image item, and check if it works then. https://forum.muffingroup.com/betheme/uploads/341/BLF5R21TRADJ.png Thanks
    in Wrap - responsive Comment by Phil January 2021
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in Broken Theme Comment by Phil January 2021
  • Hello, Please, disable all of the plugins, refresh your cache, and check if the issue still appears. For some reason (probaply becasue of some plugin) your website has two scrolls and it may cause this problem. https://forum.muffingroup.com/betheme/…
    in Website scroll lag Comment by Phil January 2021
  • 1) Sorry, but I need to ask. Did you put the whole URL of the image, and clicked Save Menu? https://forum.muffingroup.com/betheme/uploads/879/GA7CBCHTMJYQ.png Did you try with diferent images? 2) Did you change the menu? Because it looks diferent no…
    in Troubels with Mega menu Comment by Phil January 2021
  • Hello, Can you tell me what builder you used, please? It was Elementor, WPBakery, Visual Composer, or some Kora's builder? Thanks
    in Kora to BeTheme Comment by Phil January 2021
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Extras, an from Search dropdwon menu try the setting Icon | Search Shop Products only. https://forum.muffingroup.com/betheme/uploads/612/NYMA9FQXICA4.png Thanks
    in Customize search results page Comment by Phil January 2021
  • At the moment we do not have the forntend functionality. But we are working at new version of Muffin Builder with this feature. For now you will have to use the current version. If you want to learn more how the MB and its items works, please, check…
    in Can't edit with the builder al old site Comment by Phil January 2021
  • Hello, Did you migrate your website lately? If yes, please, tell me how/what tool you used to do that. Thanks
    in Images not showing in media library Comment by Phil January 2021
  • Sorry, but I quite do not understand what is the issue with the anchor links. I would be very thankful if you explain to me greater what is wrong with them, and what you want to achieve. Thanks in advance
    in Newsletter Widget l Tool Tipps l Anker Links l design drop downs Comment by Phil January 2021
  • Hello, Unfortunately, there is no setting or option to achieve that. We did not change the basic WordPress functionalities in that field. In that case you can use some third party but we cannot recommend any other then mentioned in the following li…
    in How to get two different home pages Comment by Phil January 2021
  • Hello, Please, try to use popup image functionality. https://themes.muffingroup.com/be/theme/shortcodes/typography/#popup Or you can use Custom CSS Code and put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. In that case you …
    in Image_zoom on hover_how to overlay the content nearby? Comment by Phil January 2021
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in WPBakery Page Builder doesn't save the page changes Comment by Phil January 2021
  • 1) Please, turn off all of the plugins, and check if the issue still appears. Also, if you have any caching tool on your server, please, turn it off because it might hold the settings form before saving. 2) There are to ways to solve this issue: upl…
    in Troubels with Mega menu Comment by Phil January 2021
  • That is great you handle your issue. ? If you need help with anything else, please, let us know. Best regards
    in Rev Slider doesn't run Comment by Phil January 2021
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we su…
    in Contact form not working Comment by Phil January 2021
  • Please, deregister the license with that tool and register it again in dashboard. After that, the issue should be gone. Thanks
    in Theme previously installed and new license purchase - won't update Comment by Phil January 2021
  • After some investigations, we found out that it is a bug with Betheme. Thank you very much that you noticed it. We will fix that in the upcoming update. Thanks ?
    in Lightbox alt text inconsistent display Comment by Phil January 2021
  • If you would like to speed up the loading of your website, please, check the following link. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ There you will find explanation how to improve the load time at your website. Thanks
    in How can I edit the website to put my Custom text Comment by Phil January 2021
  • Hello, 1) Sorry, but the link you sent is not working. Can you send it again, please? 2) We have WPBakery bundled with our theme because a lot of our customers are used to that builder. If you do not want to use it, and you will not use it in the fu…
    in Top of page is obscured on mobile in landscape view Comment by Phil January 2021
  • I noticed that you have couple of HTML errors at your website. https://forum.muffingroup.com/betheme/uploads/258/5X1BKA85BE0L.png Please, get rid of them, by checking if every HTML tag is placed and closed correctly. Thanks
    in Anchor links not working from other pages Comment by Phil January 2021
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