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Phil

Phil

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Phil
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  • Hello, Please, be sure that you are logged as administrator, and that you have the newest version of WP, Betheme, WPBakery and Elementor. Also, please, turn off all of the plugins except these builders, and check if the issue still appears. Thanks
    in You cannot edit pages and publish new ones Comment by Phil January 2021
  • Hello, Please, be sure that you are logged as an administrator and have the newest version of WP, Betheme, WPBakery, and Elementor. Also, please, turn off all of the plugins except these builders, and check if the issue still appears. Thanks
    in Element and WPBakery Page Builder cannot be used Comment by Phil January 2021
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion…
    in WPBakery Page Builder It doesn't work Comment by Phil January 2021
  • Hello, Those texts are placed in a slider. To change them, please, go to Slider Revolution, and click on the slider's pencil icon. https://forum.muffingroup.com/betheme/uploads/171/ZXBOY8SSS9D9.png If you want to learn more about creating and modify…
    in Cant seem to figure out how to change this... Comment by Phil January 2021
  • Please, disable all of the plugins, resave the Theme options, refresh your cache, and after that check if the issue still appears. Thanks
    in Re-register a theme license with a new domain Comment by Phil January 2021
  • Hello @YuriVercosa, I noticed that you do not have the newest version of Betheme. Please, update it and check if the issue still appears. From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just registe…
    in Logo not showing Comment by Phil January 2021
  • Hello, Unfortunately, there is no option to do that because JavaScript content like lightboxes or popups does not work in Tabs. Sadly there is no workaround for that, and you would have to put this image outside the Tabs. Best regards
    in picture open in Lightbox Comment by Phil January 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in menu header suddenly too tall Comment by Phil January 2021
  • Hello, Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and put there the following Custom CSS Code. #logo .logo-mobile{ padding-top: 7px!important; } Thanks
    in Top padding for logo on mobile Comment by Phil January 2021
  • Hello, If you did not make any changes in the database, then you should not encounter any problems. Moreover, I can recommend you migrate your website using the Duplicator plugin. We used it many times, and everything always worked flawlessly. https…
    in License transferable to live site? Comment by Phil January 2021
  • Hello, I noticed that you do not have the newest version of Betheme. Please, update it and check if the issue still appears. From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license…
    in Anchor to another page's element not working Comment by Phil January 2021
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Theme previously installed and new license purchase - won't update Comment by Phil January 2021
  • Hello, I noticed that you do not have the newest version of Betheme. Please, update it and check if the issue still appears. From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license…
    in Logo is Not Appearing Comment by Phil January 2021
  • Did you try to disable the plugins as I recommended you in the previous message? I noticed that you have an HMTL error on your website. https://forum.muffingroup.com/betheme/uploads/331/AEHAZV5DU3TR.png Please, check if this p tag was placed and clo…
    in Website broken on tablet Comment by Phil January 2021
  • Hello @hlmedicom, Do you have the newest version of Betheme (21.9.6)? If not, please, update it, and check if the issue still appears. From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register t…
    in Upgraded to WP 5.6 - header logo dissapeared Comment by Phil January 2021
  • Please, disable all of the plugins, frefresh your cache, and check if the issue still appears. One of the plugins may cause this problem. Thanks
    in Greyscale featured images only randomly displayed Comment by Phil January 2021
  • Can you tell me what device did test your website? I checked it on Samsung Galaxy Tab S7, iPAD pro, and it works fine. https://forum.muffingroup.com/betheme/uploads/886/0VA3NR6L1YWX.png You can try to disable all of the plugins, refresh your cache, …
    in Website broken on tablet Comment by Phil January 2021
  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Plugin installation failed. Comment by Phil January 2021
  • Hello, Please, try to update your Betheme manually via FTP, and check if the issue still appears. Check the following link to know how to do that. https://support.muffingroup.com/documentation/installation-updates/#theme-updates Thanks
    in Unable to update theme 'betheme_21.9.4_1_' Comment by Phil January 2021
  • That is great you found the solution! ? If you have any further questions, feel free to ask. Thanks
    in Single productpage padding Comment by Phil January 2021
  • All available settings to format your text can be found in the Style tab. https://forum.muffingroup.com/betheme/uploads/785/LWRREPE76V98.png If you would like to change something that is not placed in those settings, you should use the Custom CSS Co…
    in css code or similar hide text function Comment by Phil January 2021
  • Sorry, but I quite do not understand. Can you describe me greater what you want to achieve, please? Thanks
    in Changes in megamenu Comment by Phil January 2021
  • Hello @microelectrode, 1) Sorry, but we do not provide support with file customization, and I cannot help you in that case. 2) This sets the maximum time in seconds a script is allowed to parse input data, like POST and GET. Timing begins at the mom…
    in max_input_vars = 5000; max_execution_time = 60; is not recognized by BeTheme Comment by Phil January 2021
  • Hello, Do you have the newest version of Betheme? If not, please, update it. Also, please, turn of all of the plugins and check if the issue still appears. Thanks
    in WPBakery Page Builder It doesn't work Comment by Phil January 2021
  • Hello, Sadly, there is no option to change this message with basic WP/Betheme/WooCommerce settings. To achieve that, you will have to modify the plugin files or use some third party plugin, but we support neither files modifications nor other plugin…
    in Successful Notice Comment by Phil January 2021
  • Hello, Unfortunately, there is no setting in Betheme/WP to have the structure you showed above. It is because Portfolio is kind of on the Blog link structure, and it causes all this mess. To achieve that, you will have to do some modifications in Be…
    in Blog and Portfolio Permalinks Comment by Phil January 2021
  • Hello, Please, check the following video tutorial to be sure that you made all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Moreover, remember to have installed and activated only the required pl…
    in Broken Theme Comment by Phil January 2021
  • Hello, I noticed that you do not have the newest version of Betheme. Please, update it, and check if the issue still appears. Thanks
    in My menu links are not working Comment by Phil January 2021
  • Please, try to use the following Custom CSS Code. .shop_slider .slider_navigation a.button{  background-color: #1f47c7!important; } Thanks
    in Shop Slider Arrow Link Color Comment by Phil January 2021
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
    in Website broken on tablet Comment by Phil January 2021
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