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Phil

Phil

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Phil
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  • Hi, I have contacted our dev team, and I was informed that there is no other option except excluding the entire scripts.js file, unfortunately. Best regards
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 1
  • Please wait for an update, as it will be fixed in the next one. Regarding the caching plugin, if you are wondering between these two, please use W3 Total Cache, as we support it. You can find a list of supported plugins here: https://support.muffing…
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil June 1
  • If it happens with another theme, then it is surely a Woo issue. Please contact WooCommerce support regarding this. Thanks
    in Translation Comment by Phil June 1
  • Hi, I received your private message, and we are working to correct that. As a temporary workaround, we solved it on your website by assigning a pop-up to your CPT template. Best regards
    in Popup HTML not included in custom post type archive Comment by Phil June 1
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Blog Post Structure Comment by Phil June 1
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Shortcode 'icon' doesn't appear inside in 'Column text' Comment by Phil June 1
  • Hi, Layout is a deprecated feature. When your website does not have at least one existing layout, then this tab will not be accessible. Best regards
    in Can not see the Layouts Menu Item Comment by Phil June 1
  • Hi, Please go to Betheme -> Theme options -> Shop -> General, and increase the Single product image width: https://forum.muffingroup.com/betheme/uploads/897/67P26WEUFJ0N.png When you do it, go to Betheme -> Tools, and use the option to R…
    in Primary Images product in my shop looks like low resolution Comment by Phil June 1
  • I am happy to see that you found a solution for your problem. Please let me know if you have any other questions or problems. Best regards
    in Accessibility Tab - Theme Options - Enable not possible Comment by Phil June 1
  • In the Slide options -> Pub. Rules you had set to Unpublished: https://forum.muffingroup.com/betheme/uploads/911/KVATQ4866RS0.png I switched it to Published, and it works now. Best regards
    in Error: There is nothing to show here. No active slides found Comment by Phil June 1
  • Please do a test, and check if the same thing happens when you switch to some other theme like Twenty Twenty-Five. Thanks
    in Translation Comment by Phil June 1
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Sidebar non showing on translated shop page Comment by Phil June 1
  • Hi, Please hover over a wrap, and there you can remove the tab: https://forum.muffingroup.com/betheme/uploads/002/3DFC2X631O49.png Best regards
    in How to delete a tab on the Tabber? Comment by Phil June 1
  • I have entered your website, and I can see that the space between options works properly for you. Also, I can see that you figured out that you can move sections aside by using top and bottom margins. https://forum.muffingroup.com/betheme/uploads/65…
    in Mobile menu Comment by Phil June 1
  • Hi, Do you mean the arrows on the left an bottom sides? If yes, please go to Betheme -> Theme options -> Global -> Navigation and share, and uncheck the sticky arrows option: https://forum.muffingroup.com/betheme/uploads/325/E6FR3CPPV39V.pn…
    in Related projects I can't deactivate them Comment by Phil June 1
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Accessibility Tab - Theme Options - Enable not possible Comment by Phil May 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot change background color on mobile. Comment by Phil May 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mobile Formatting Comment by Phil May 30
  • The portfolio page should be assigned in the theme options to prevent any other issues, so leaving it blank is not recommended. Best regards
    in Portfolio grid to filter by name/Title Comment by Phil May 30
  • There was a bug in the theme files. We have corrected it, and it will be included in the upcoming update. Best regards
    in BeBuilder editor shows only “Column” and no editable fields after BeTheme update Comment by Phil May 30
  • Hi, You can read about images in the following article: https://support.muffingroup.com/faq/can-i-use-stock-images-from-pre-built-website/ Regarding this paricular demo, you can find licenses here: https://unsplash.com/photos/qfp4-Ud6Fyg https://uns…
    in Prebuild Websites Comment by Phil May 30
  • Hi, Please edit this translated shop page, and check if the sidebar is assigned to it in the Page options. Best regards
    in Sidebar non showing on translated shop page Comment by Phil May 30
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check that out. Notice! Please attach a link to this forum discussion. Send…
    in Mobile menu Comment by Phil May 29
  • The unclosed bracket for border color in the first section options was the culprit: https://forum.muffingroup.com/betheme/uploads/675/VM4P65JKBJZ2.png I have removed it, and it works correctly now. Best regards
    in The site looks fine in the backend but is rendering broken on the front end Comment by Phil May 29
  • How about BeBuilder visibility? Is it set to be visible for you? https://forum.muffingroup.com/betheme/uploads/728/66FL606VVDQ9.png If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the rig…
    in Templete Menu does not work Comment by Phil May 29
  • Hi, Yes, Google will index your website normally. By the way, you can access YOAST from BeBuilder: https://forum.muffingroup.com/betheme/uploads/709/YYGIYRUPDNYS.png If you do not see it, ensure that your Betheme is up to date. Best regards
    in BeBuilder blog - Google index Comment by Phil May 29
  • Is this second page a portfolio archive page as well? Filters work on archive pages, and when used on a regular page, they will always redirect to the archive page. You might need to create a category instead of a regular page, and then create a tem…
    in Portfolio grid to filter by name/Title Comment by Phil May 29
  • We have corrected it on your website. Please check it out now. Best regards
    in BeBuilder editor shows only “Column” and no editable fields after BeTheme update Comment by Phil May 29
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Visualization problem with different browser Comment by Phil May 29
  • Hi, See the following article: https://support.muffingroup.com/faq/what-does-the-outdated-woocommerce-template-message-really-mean-2939/ Thanks
    in Compatibility issues. Comment by Phil May 29
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