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Phil

Phil

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Phil
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  • Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in Website homepage completely out of whack! Comment by Phil April 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Remove menu Comment by Phil April 7
  • Hi, It is hard to make attributes work after import. We fought with that for a while, but we could not make it work. Anyway, we have a video tutorial about attribute swatches creation. Check it here: https://support.muffingroup.com/video-tutorials/h…
    in product variables not imported and not showing as in demo Comment by Phil April 7
  • Hello, Please be advised that this issue is not related to BeTheme. The theme does not contain or generate malware. A virus warning indicates that your WordPress installation, database, or server has been compromised by an external security breach. …
    in The virus warning pops up when users connect to the site. Comment by Phil April 7
  • Hi, The page you sent the link to does not have any content: https://forum.muffingroup.com/betheme/uploads/648/Y3KHL0W5IFEN.png Are you sure that you sent the correct page? Please also attach screenshots showing your issue. Regarding the plugin, un…
    in issue. The URL https://sosdatarecovery.com.tw/customer/ is suddenly not skewed. How can I fix this? Comment by Phil April 7
  • I received your access with FTP credentials, but WP dashboard credentials does not work anymore: https://forum.muffingroup.com/betheme/uploads/278/ZP8F9S1IOC6S.png Anyway, it seems that it is caused by the latest Slider Revolution update. We downgra…
    in XHR Issue Comment by Phil April 7
  • In near updates, we are going to release a new media carousel element, with which it will be possible. Now, to achieve that, I can suggest you to use Query Loops: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-W…
    in Slider Comment by Phil April 7
  • Hi, We provide this forum in English only. Rewrite your message in English, please. Thanks
    in Aggiornamento tema Comment by Phil April 7
  • 1) Please remove popup ID from here: https://forum.muffingroup.com/betheme/uploads/959/O8CNMGYWZNSL.png It is unnecessary there. Also, is your popup set in this page's options, or does it have an Entire site condition assigned? https://forum.muffing…
    in Sticky does not work and popup template not connecting to button click. Comment by Phil April 4
  • Your custom Permalink structure in Settings -> Permalinks is the root cause. If you change it to e.g. the Post name it will start working properly. https://forum.muffingroup.com/betheme/uploads/411/8UNA7KLPZ1CX.png Best regards
    in Cannot edit the header's template Comment by Phil April 4
  • Hi, As I mentioned in the topic you referred to, this fix was supposed to go in the latest theme update, but our dev team, by mistake, did not include it. It will be fixed in the next update, or you can correct that by commenting out line 174 in the…
    in Betheme 28.3.3 - Critical Error on Editing in Betheme Comment by Phil April 4
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Plugin keeps showing error after theme update Comment by Phil April 4
  • It seems that you accidentally moved the builder to the right panel. You can drag and drop it back to the left: https://forum.muffingroup.com/betheme/uploads/666/5WSNLRW7ER3F.png Or you can bring it back with these arrows: https://forum.muffingroup.…
    in Side Panel Bug Issue Comment by Phil April 4
  • I have not received your private message yet, but it seems that it is caused by the latest Slider Revolution update. We downgraded it in the plugins list, so please remove this plugin, install it again through Betheme -> Plugins, and the issue sh…
    in Urgent: XHR Error During BeTheme Demo Import Comment by Phil April 4
  • I have new information for you. The newest update of Slider Revolution generates many issues, especially with importing pre-built websites, so we decided to downgrade it in our installation panel. So if you want to return to the previous version, un…
    in Slider Revolution is limiting to 3 modules after upgrading Comment by Phil April 3
  • You added filters in a regular blog page, and we did not think of such a possibility. Primarily, it was designed for blog templates only. However, we made appropriate corrections in the theme files to make it work in a regular page. This adjustment …
    in Blog post filters stopped working and there's an error Comment by Phil April 3
  • I received your private message, but you did not attach WP dashboard credentials. However, it seems that it is caused by the latest Slider Revolution update. We downgraded it in the plugins list, so please remove this plugin, install it again throug…
    in XHR Issue: FATAL ERROR on Revolution Slider Installation Comment by Phil April 3
  • Hi, The latest Slider Revolution update is the root cause. We downgraded it in the plugins list, so please remove this plugin, then reinstall it through Betheme -> Plugins, and the issue should be gone. Best regards
    in Import biker template Comment by Phil April 3
  • Sorry, but we didn't get any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the re…
    in Category titles should be displayed Comment by Phil April 3
  • Disregard my previous message. We found that in the cart template, you put the cart table element in the empty cart, and it is causing this issue: https://forum.muffingroup.com/betheme/uploads/619/LP1GVCL6MUBQ.png Please remove it from there, and it…
    in Bug in the cart Comment by Phil April 3
  • The user you sent me access to does not have admin rights. Because of that, I cannot access Templates, so I cannot check your header template. Also, the FTP credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/748/89A7UK3R…
    in Cannot edit the header's template Comment by Phil April 3
  • Sorry, but you sent an incomplete message as you did not attach FTP credentials. Please send another message with all the required information. Thanks
    in Bug in the cart Comment by Phil April 3
  • If the same thing happens with another theme, it means that this issue is not related to Betheme. Also if disabling plugins did not help for that, I can only suggest contacting your hosting provider regarding this. Best regards
    in Unable to load CSS files in BeTheme Comment by Phil April 3
  • https://forum.muffingroup.com/betheme/discussion/comment/277464#Comment_277464 Update your Betheme through Appearance -> Themes, or Dashboard -> Updates. If you do not see update button, ensure that your Betheme is registered under Betheme -&g…
    in Side Panel Bug Issue Comment by Phil April 3
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sticky does not work and popup template not connecting to button click. Comment by Phil April 3
  • I am sorry, but there is no workaround for that. We introduced shortcuts in 2022. At this point, we cannot change that, as it has been like that for too long, and it would affect the experience of many other customers who have already gotten used to…
    in Hijacking Control Shift Paste? Comment by Phil April 3
  • It must be an attribute if you want to display it like that. If you want to have a dropdown, leave Display Type as Select: https://forum.muffingroup.com/betheme/uploads/538/603BSWAP6Z6Y.png Best regards
    in HELP DISPLAYING SIZE IN PRODUCT DESCRIPTION Comment by Phil April 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Incorrect bold font issue Comment by Phil April 3
  • The FTP you sent does not work: https://forum.muffingroup.com/betheme/uploads/230/HGJESICJ0VZ4.png Please resend credentials, but double-check that they are working. Thanks
    in XHR Issue Comment by Phil April 3
  • We have installed the Query Monitor plugin to check how long database queries take on your website, and everything is fine there. https://forum.muffingroup.com/betheme/uploads/657/81DZZDZJCUWO.png The database queries are the only way that Betheme c…
    in Wordpress Elementor page editor and BeBuilder extremely slow Comment by Phil April 3
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