Phil
Phil
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- Phil
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Comments
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Sorry, but I received your message beyond my working time, so I could not answer you. Anyway, you sent an incomplete message as you did not attach an FTP access. If you do not know how to create FTP account, there should be an article about that on …
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You can set a background video in the section settings in Advanced -> Background: https://forum.muffingroup.com/betheme/uploads/889/0G4K0FK4PJHG.png Just like we did in the following demo for example: https://themes.muffingroup.com/be/sportsc…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Sorry, but I do not know what your goal is. Please explain that in more detail. Thanks
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I'm sorry, but I don't know what you're referring to. Could you please attach a screenshot showing that? Thanks
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This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#la…
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Hello, Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hosting provider, and ask to allow all the…
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Hi, In the Query Loop, you must choose the Query type to Posts, and the Post type to Offer. https://forum.muffingroup.com/betheme/uploads/235/6YJ513CLNYV2.png https://forum.muffingroup.com/betheme/uploads/691/ECOYSB6HBM3H.png Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please update the theme to the newest version. It was corrected in the last update. Best regards
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By default, the checkout layout is pre-defined, and there is no template to edit. Best regards
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Hi, For the phone number in the link field, you should put your number with tel: in front of it. It should look like this tel:123456789. For mail, it works in the same way, but you must use mailto:. It should look like this mailto:[email protected].…
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Regarding the refund I do not handle that, and you should send it thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. I can suggest creating revisions from time to time in Betheme -> Theme options…
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Can you attach a link to your website, please? Thanks
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In the icons list, you can choose Instagram and LinkedIn. Best regards
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Hi, So everything is fine now? Is there anything else I can help you with? Best regards
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Hi, I am sorry, but I am unsure of how your website is intended to look. Could you please tell me which changes were removed and how it is supposed to be? Thanks
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It does not appear in the header because in the header template you set different menu to display: https://forum.muffingroup.com/betheme/uploads/162/Q9PIBR60E2ZF.png Changing to ISP Menu En helps. https://forum.muffingroup.com/betheme/uploads/124/00…
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Hi, Try the following CSS code: .single-portfolio #Intro .intro-title{ display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
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The website you sent access to loads without FOUC. See the screen recording I made: https://forum.muffingroup.com/betheme/uploads/182/WNA634BL4C8F.zip I refreshed by clearing the cache each time. Best regards
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I can see that you have already updated to the newest version, and it works correctly again. Do you still need help with that or anything else? Best regards
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The issue persisted even after switching to another theme (Twenty Twenty-Five), which means that it is not a Betheme-related issue. However, after enabling WP Debug, the issue is gone, and you can access the WP edit now. It is uncommon, and I sugges…
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Hi, If you would be so kind as to specify it. Do you want to hide products from a particular category to display on a product list, or you have a list of categories and want to hide one of them? Or maybe something else? It would also help if you att…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, No, there is no option to set the aspect ratio. The only option is (as you already mentioned) setting the width and height values. Please note that these fields have responsiveness icons next to them, so you can set them to be responsive. https:…
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The subheader can be hidden individually for pages or posts in the Page options: https://forum.muffingroup.com/betheme/uploads/977/0I061YGDRH5O.png Best regards
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You did not hide your license key on the screenshot so I removed it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without dere…
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Hi, It was already fixed in the newest Betheme version (28.1.1). Best regards
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It has been fixed in the newest update (28.1.1). Best regards