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Phil

Phil

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Phil
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  • I tried to replicate that, and added a new product, and the correct template displays: https://forum.muffingroup.com/betheme/uploads/619/C5G48KHZUZ8A.png I did not have to enter the template and update it to make it work. Are there any extra steps t…
  • Sorry, but the FTP still does not work: https://forum.muffingroup.com/betheme/uploads/000/O9WFEUBVWR51.png Moreover, the System status still displays what I attached in my previous message. Did you contact your hosting provider regarding this? Best…
  • I removed your website name from this topic. We logged in to check that, and the message is gone, so it is finished now, and you can use it freely. Best regards
  • 1) To have a quote icon, please go to Betheme -> Theme options -> Global -> General, and switch the Style to Classic: https://forum.muffingroup.com/betheme/uploads/719/XRDRKHH5K9ZI.png 2) The 4,9 label is an icon box positioned with Absolut…
    in logo Comment by Phil March 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
  • Hi, 1) The link you sent does not work: https://forum.muffingroup.com/betheme/uploads/627/4WTQVU4C58KR.png Are you sure that it is correct? 2) Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-one…
  • Always happy to help. Please lt me know if you need assist with anything else. Thanks
  • Hi, Sorry, but I do not understand. Please explain that in more detail. Thanks
  • Hi, Happy to see that you handled it. If you have any other questions or problems, feel free to ask. Thanks
    in Error 403 Comment by Phil March 2025
  • Hi, It may come from one of your plugins. Please, turn off all of the plugins, refresh your cache, and check if still appears. Thanks
  • Hi @trebla11, Try this CSS instead: #Top_bar .top_bar_right .header-cart-count {  color: #f00!important;  font-size: 14px!important; } Thanks
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
  • Hi, You can disable them in Betheme -> Theme options -> Shop -> General: https://forum.muffingroup.com/betheme/uploads/351/JEG7BNQZEFZS.png Best regards
  • Hi, The sidebar menu template does not have an option to show a submenu to the side when hovering. There are three options to choose from: visible (so the submenu is always visible), toggle, and replace current (so the submenu replaces the main menu…
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Home page Comment by Phil March 2025
  • Hi, Please edit your icon boxes and set the same custom height value to them: https://forum.muffingroup.com/betheme/uploads/297/HSE37SSD3NK8.png Remember to adjust the display for other responsive displays (laptop, tablet, mobile). Best regards
  • If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com…
  • 1) If you need more customization options, I suggest using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ 2) Sorry, but I do not understand your problem at that point. Testimonials display correctly. Please p…
    in logo Comment by Phil March 2025
  • The WP engine triggers the fatal error: PHP Fatal error: Uncaught Error: Undefined constant “PWP_NAME” in /nas/content/live/xxx/wp-content/mu-plugins/wpengine-common/plugin.php:523 Please contact their support regarding it, and to solve this problem…
  • Hi, You must add an icon to your footer with #Wrapper ID in the link field: https://forum.muffingroup.com/betheme/uploads/877/ELCKZKSMBFVJ.png For the smooth scroll, add scroll class to this element: https://forum.muffingroup.com/betheme/uploads/769…
  • We have corrected it on your website. Please check it out. Best regards
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mobile header Comment by Phil March 2025
  • Hi, Betheme does not have such built-in feature, and for that you must use external plugin. From plugins that we support you can use WPML. See the following link about it: https://support.muffingroup.com/documentation/translation/ It something remai…
  • Hi, You can use the Shop element, as it was used on the example you provided. https://forum.muffingroup.com/betheme/uploads/763/C5ZTYIBPRLGD.png Or you can try creating your own custom layout with Query Loops. https://www.youtube.com/watch?v=maE0FuF…
  • We received your private message and are checking what the reason could be. Best regards
  • Hi, You can change the sticky header to dark in Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/867/GD2NFZIRMOM2.png Best regards
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in scroll issues Comment by Phil March 2025
  • Hi, Please go to WooCommerce -> Settings -> Products, uncheck the AJAX option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/140/FXZH5L3E744M.png Best regards
  • Hi, The responsive visibility option hides sections/wraps/elements with CSS, so they remain in the source code. There is no setting to remove it completely from the website source. Best regards
  • Critical error is back. We continue to check why it happens. Best regards
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