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Phil

Phil

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Phil
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  • https://forum.muffingroup.com/betheme/discussion/comment/267082#Comment_267082 I was waiting for the answer to my last message because: 1) I do not remember all the accesses I received. 2) We do not store them. 3) If previously you contacted us priv…
    in Updating to version 27.6.5 is breaking site Comment by Phil March 2025
  • 1) That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffingroup…
    in logo Comment by Phil March 2025
  • It looks like this for me at the moment: https://forum.muffingroup.com/betheme/uploads/423/8US6JL113EC2.png Please disable your plugins and check if the problem persists. Thanks
    in scroll issues Comment by Phil March 2025
  • Hi, You can translate it in Betheme -> Theme options -> Translate -> Blog & Portfolio: https://forum.muffingroup.com/betheme/uploads/095/L3IJLXHCL2F5.png Best regards
    in Home Read more and load more english why Comment by Phil March 2025
  • We have not tested this plugin with our theme and do not support it. Anyway, are you sure that this shortcode is correct? I tried to put it on a regular page in the WP Editor, and it did not work there either. Please check if this shortcode works if…
    in Single Product Page Layout Issue with Variable Products Comment by Phil March 2025
  • Hi, It might mean that your server blocks iframes. Please contact your hosting provider and ask about this. If it does not, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://theme…
    in I frame in basic map not working Comment by Phil March 2025
  • This element had deprecated option "Featured" enabled: https://forum.muffingroup.com/betheme/uploads/164/33H91Z4UQAWJ.png I changed it to Default, and the black color is gone now. If you want to set a different color, you can do it now thr…
    in Pricing item Comment by Phil March 2025
  • Hi, Please try the following CSS code: .elementor.product .elementor-container .jet-unfold ul li{  list-style: disc inside!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Bullet points in Elementor Pro Comment by Phil March 2025
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Site loading problem Comment by Phil March 2025
  • Sorry, I did not mention that it should be disabled for the last slide: https://forum.muffingroup.com/betheme/uploads/560/EITJE4UKKXJ2.png Best regards
    in Picture change stops Comment by Phil March 2025
  • Hi, If you created pages with BeBuilder, then you must use it to edit them There is no option to edit content made with one builder with another. Best regards
    in Page edit Comment by Phil March 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Pricing item Comment by Phil March 2025
  • The following option stops your slider: https://forum.muffingroup.com/betheme/uploads/458/55FGK488LCPC.png Disable it, and it will loop from the start. Best regards
    in Picture change stops Comment by Phil March 2025
  • Hi, Go to Betheme -> Theme options -> Responsive -> General, and set the same logo for both the regular logo and the sticky one: https://forum.muffingroup.com/betheme/uploads/513/R535NU3JHG5E.png Best regards
    in Issue with Logo Resizing in Firefox Mobile Comment by Phil March 2025
  • Did you try disabling all plugins except WooCommerce? Do you use the same user as the one you sent us access to? Please try disabling all browser extensions or check your cart page in incognito mode (if you do not have extensions active in incognito…
    in Single Product Page Layout Issue with Variable Products Comment by Phil March 2025
  • Did you try disabling the plugins? If yes, what was the result? Best regards
    in scroll issues Comment by Phil March 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. It would also help if you tell what …
    in Issue with Product Quantity Selection on Website Comment by Phil March 2025
  • Hi, The space does not come from the header but from Content padding. You can disable it in Betheme -> Theme options -> Global -> Advanced, and set Content top padding to Hide: https://forum.muffingroup.com/betheme/uploads/380/TGIDYMK8VZWV.…
    in template header: section height Comment by Phil March 2025
  • Please decrease this image size a little and recheck that. Moreover, you can go to Advanced -> Spacing and set the bottom margin to zero: https://forum.muffingroup.com/betheme/uploads/509/KMGR2C1QJ70G.png Best regards
    in position of image Comment by Phil March 2025
  • We have corrected it on your website. This fix will be also included in the upcoming update. Best regards
    in Breadcrumbs Comment by Phil March 2025
  • On what devices you are checking that? I checked your website on different widths and such behavior is not present: https://forum.muffingroup.com/betheme/uploads/839/HSECJ7XE1XR3.png https://forum.muffingroup.com/betheme/uploads/827/GCDVJ7SYHB5V.png…
    in CONTACT FORM Comment by Phil March 2025
  • It's been a while since I answered you, and I do not remember how I set this example Query Loop. I tried to check that, but the login credentials you sent do not work anymore. Please provide more details or activate the user you sent previously agai…
    in Can't stretch wrap in query loop Comment by Phil March 2025
  • I'm sorry, but you wrote outside my working hours (during the weekend), so I could not answer you. I checked that with Chrome as well, and this issue is still not present for me. Please go to Betheme -> Theme options -> Performance, change Bui…
    in Single Product Page Layout Issue with Variable Products Comment by Phil March 2025
  • 1) Sorry, but I do not understand. Please explain that in more detail. 2) Go to Betheme -> Theme options -> Responsive -> Header, and change Menu breakpoint value: https://forum.muffingroup.com/betheme/uploads/419/S4TR3UPKA4O8.png Best rega…
    in logo Comment by Phil March 2025
  • Edit this section/wrap/element, go to Advanced settings, and under Responsive, uncheck Tablet view: https://forum.muffingroup.com/betheme/uploads/484/95XXK4EV088Y.png Best regards
    in How can hide empty space on Tablet view? Comment by Phil March 2025
  • Hi, Please edit your sidebar and add a Divider shortcode at the top of it: https://muffingroup.com/betheme/elements/divider-basic/?hr Best regards
    in Adding top margin to sidebar Comment by Phil March 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in scroll issues Comment by Phil March 2025
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Change Domain Comment by Phil March 2025
  • Hi, What you are referring to is the action button. Please see the following article about it: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Thanks
    in Why the "Buy now" button still appears on my website ? Comment by Phil March 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Issue with Betheme Template Not Automatically Displaying New WooCommerce Product Publications Comment by Phil March 2025
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