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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Issue with the cart price for discounted product Comment by Phil May 2025
  • I can see that this part is loaded after a while from some script. It could be the reason as it does not have a fixed height, so firstly it loads with no height and causes further distortion. You can try to add custom height to this element, and che…
    in Help with Mobile logo alignment & size recommendations Comment by Phil May 2025
  • Please go to Betheme -> Theme options -> Responsive ->General, and disable Content overflow option: https://forum.muffingroup.com/betheme/uploads/182/ROUVD3X9ROWI.png After that, check if the problem persists. Thanks
    in Scrool on site Comment by Phil May 2025
  • Your english version of this popup also was set to Pending, and it had Brwoser scroll option disable. I have enabled it: https://forum.muffingroup.com/betheme/uploads/617/9HXO4GBEY88F.png Please check it out now. Best regards
    in pop up Comment by Phil May 2025
  • Sorry, but WP login credentials do not work: https://forum.muffingroup.com/betheme/uploads/138/B9CA3CYHRX04.png Please resend them and ensure that they are correct. FTP access works, though. Best regards
    in Design Layout Mismatch After Database Update and Concern About Upcoming BeTheme Update Comment by Phil May 2025
  • Hi, By default, icons in the divider element have font size and line height set to 3vh. Please open the Style tab and set icon size: https://forum.muffingroup.com/betheme/uploads/831/JQ261CHPPYLJ.png Best regards
    in Divider: changes position depending on browser-height Comment by Phil May 2025
  • Are you sure that you opened the correct header template? I checked that, and the menu burger appears correctly: https://forum.muffingroup.com/betheme/uploads/064/JROEPZ3R2PPK.png Best regards
    in how to change hover colour for mobile version Comment by Phil May 2025
  • You might be right about the cache, as it displays like this for me: https://forum.muffingroup.com/betheme/uploads/851/8XBMW4NCJBSO.png Did you purge the LS cache? https://forum.muffingroup.com/betheme/uploads/398/1L061L3SIGEI.png Also, did you try …
    in how to create a acknowledge page like pop up feature but open in page instead? Comment by Phil May 2025
  • Thanks for sharing. Just as before, I have passed your message to the dev team, and we will check that. Best regards
    in Accessibility Issues with Mega Menu Tab Order Comment by Phil May 2025
  • We have corrected it on the domain with that problem. The fix for it will also be included in the upcoming update. Best regards
    in Testimonials List Comment by Phil May 2025
  • I am glad I could help. If you have any other struggles, please let me know. Best regards
    in invisible but persistent line Comment by Phil May 2025
  • You can adjust the mobile display with separate CSS using media queries. See the following article: https://support.muffingroup.com/how-to/how-to-customize-css-based-on-screen-size/ Best regards
    in Looper Comment by Phil May 2025
  • I was able to log into the domain with the correct display, but not to the second one: https://forum.muffingroup.com/betheme/uploads/533/J5BP932N2VIW.png Are you sure that these credentials are correct? Best regards
    in Testimonials List Comment by Phil May 2025
  • We have corrected it. Please check it out now. Best regards
    in Issue with Header Templates when more than one Comment by Phil May 2025
  • Do you have any examples showing what you are willing to achieve? It would help me understand your request. Thanks
    in main menu font size Comment by Phil May 2025
  • As I can see, that image is set as the section background in a template. Instead, you can try setting this image with the Image element. Best regards
    in invisible but persistent line Comment by Phil May 2025
  • Hi, You must edit the shop template and change this text in the Query Loop. Best regards
    in changing the link title in All product page Comment by Phil May 2025
  • Hey, Please send us the WordPress dashboard accesses to both domains privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will then check what the reason might be. Notice! Please atta…
    in Testimonials List Comment by Phil May 2025
  • I opened your WP dashboard and noticed that your popup was set to pending: https://forum.muffingroup.com/betheme/uploads/917/V4OORFH84TBY.png I opened it and published it to check it, and it seems to work properly: https://forum.muffingroup.com/beth…
    in pop up Comment by Phil May 2025
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in how to change hover colour for mobile version Comment by Phil May 2025
  • Hi, You can use the Woo shortcode to display products by selecting their IDs. https://woocommerce.com/document/woocommerce-shortcodes/products/ Best regards
    in how to display the chosen product catalogs on my home page? Comment by Phil May 2025
  • Your website has coming soon enabled: https://forum.muffingroup.com/betheme/uploads/912/RSPIAN0PXUU4.png Can you disable it for a while? If you do not want to turn it off, please send us the WordPress dashboard access privately through the contact f…
    in how to create a acknowledge page like pop up feature but open in page instead? Comment by Phil May 2025
  • If the issue is the same with another theme, it means that it is an Elementor-related issue. You should contact Elementor support instead. Best regards
    in Text doesn't sit within the accordion on mobile Comment by Phil May 2025
  • Yes, what you showed on the screenshot is the Main Menu, and the theme options setting refers to that area. I found the login credentials you sent previously to your website and checked that. You have the static CSS option enabled, which generates a…
    in main menu font size Comment by Phil May 2025
  • Hi, 1) Go to Betheme -> Theme options -> Global -> Advnaced, and uncheck Shadows option: https://forum.muffingroup.com/betheme/uploads/258/P1W0FOCRACZM.png 2) That is how cover works. https://forum.muffingroup.com/betheme/uploads/166/S52HD2…
    in invisible but persistent line Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Design Layout Mismatch After Database Update and Concern About Upcoming BeTheme Update Comment by Phil May 2025
  • Hi, 1) You can adjust image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/603/VQ0P3LYR2Z92.png Remember to regenerate thumbnails after you change sizes there. 2) I…
    in blog post image same size Comment by Phil May 2025
  • Hi, 1, 3) You can remove these in Betheme -> Theme options -> Global -> Navigation & Share: https://forum.muffingroup.com/betheme/uploads/442/TRBG8R9FJY1N.png Also, the part "Published by..." can be removed in Betheme -> Th…
    in Blog padding Comment by Phil May 2025
  • Hi, The message "The support period date from the provided license key is older than the one already stored in the database." refers only to the forum support period. The Betheme license key has no time limit, and you can access updates ev…
    in Multiple License Conflicts – All Purchase Codes Show Same Domains & Support Date Conflict Comment by Phil May 2025
  • Hi, Indeed, there is a newer version of this plugin. You can download it from the following article: https://support.muffingroup.com/how-to/how-to-change-url-path-in-muffin-builder/ Best regards
    in Does Muffin Migrator still work? Comment by Phil May 2025
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