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Phil

Phil

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Phil
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  • Hi, It will be corrected in the upcoming Betheme update. Best regards
    in Your theme (Betheme Child) contains outdated copies of some WooCommerce template files. Comment by Phil January 2025
  • If other icons package works correctly it could mean that icons you try to upload are the root cause. Please see the following discussion and try tips mentioned there: https://forum.muffingroup.com/betheme/discussion/comment/260574#Comment_260574 B…
    in Icons add Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Home slider not appear Comment by Phil January 2025
  • Please check it out now. https://forum.muffingroup.com/betheme/uploads/586/5H1VK84IMHKK.png Anyway it still does not show for not logged users, which means that you have some server cache. I highly recommend disable all cache (on your server and WP …
    in custom header setup Comment by Phil January 2025
  • Hi, Yes, it is possible. When importing a new pre-built website, skip the database reset step. https://forum.muffingroup.com/betheme/uploads/629/DWN769EZ7DNX.png I highly recommend creating a copy of your website on a staging domain with the Duplica…
    in Upload a new pre-built website into a website done Comment by Phil January 2025
  • Hi, So everything is fine now? Is there anything else I can help you with? Best regards
    in Tabs components are not showing up on the front end Comment by Phil January 2025
  • You had URL settings misconfigured. It was set to HTTP while your website loads with HTTPS: https://forum.muffingroup.com/betheme/uploads/746/25VB2TERHD27.png I have changed it to HTTPS, and the fonts seem to work properly. Please check it out now. …
    in Fonts are not displayed on phone Comment by Phil January 2025
  • What about regular pages or posts? Do they load correctly? Note that I do not mean the builder but live pages. Best regards
    in Header template not loading Comment by Phil January 2025
  • You can set up the order in Betheme -> Theme options -> Blog & Portfolio -> Portfolio: https://forum.muffingroup.com/betheme/uploads/757/18XUFKLVVYDS.png Best regards
    in Unable to import single page Comment by Phil January 2025
  • Hi, Please explain your problem in more detail. It would also help if you attach screenshots showing what is wrong. Thanks
    in Icons add Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in The "All" tab is not working Comment by Phil January 2025
  • Hi, I am happy to see that you handled it. I suggest checking our support center, which you can find here: https://support.muffingroup.com/ Best regards
    in Colors for footnotes Comment by Phil January 2025
  • Are you using any additional plugins for WooCommerce? If yes, some of them require product page reload to work correctly, and the option I mentioned in my previous message must be disabled. Best regards
    in CONTACT FORM Comment by Phil January 2025
  • Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYY…
    in Can't change the premade slider from the template Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Read more button Comment by Phil January 2025
  • Hi, Why don't you use BeBuilder to create content for the post? With it, you can set the layout any way you want and easily adjust the mobile view. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in Creation and update date of a page Comment by Phil January 2025
  • Do you mean the other topic you created? It does not seem to be related to what you mentioned here. Anyway, we haven't gotten any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have a…
    in Help! Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason, but I need to describe the steps y…
    in Help! Comment by Phil January 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Fonts are not displayed on phone Comment by Phil January 2025
  • Hi, Betheme supports SEO plugins. Note that for most plugins like YOAST, you must use the Builder -> SEO option to make BeBuilder content readable by the SEO plugin: https://support.muffingroup.com/faq/builder-seo/ The only plugin that reads BeBu…
    in SEO Comment by Phil January 2025
  • I do not want to misunderstand you so that I will summarize, and you will tell me if I am right. You are making changes in the builder (as I see you use Elementor), but they are briefly visible on the live page, and they disappear. Is that correct? …
    in Broken template Comment by Phil January 2025
  • Hi, 1) Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYCCU.png https://forum.muffingroup.com/betheme/uploads/055/SWHBGET…
    in Slider revolution issue Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch from child to parent theme, and recheck it. Thanks
    in Help! Comment by Phil January 2025
  • We have found the root cause, and it will be corrected in the upcoming update. For now, you can use the following CSS code as a workaround: .content-under-construction .wpcf7 form.resetting .wpcf7-response-output { display: block; } Put it in Beth…
    in Success Message Comment by Phil January 2025
  • Hi, You can try a custom Blog archive template for that: https://forum.muffingroup.com/betheme/uploads/092/G749905G1JH5.png https://forum.muffingroup.com/betheme/uploads/941/SGGLVFV2RSVS.png https://forum.muffingroup.com/betheme/uploads/930/9KLVCFKC…
    in Blog page with columns Comment by Phil January 2025
  • Are you checking that on iOS? I checked it with Android, and it works there, but not on iOS. The iOS does not allow autoplay videos without the playsinline parameter, so you must add it to your slider. https://www.sliderrevolution.com/manual/adding-…
    in YouTube Background Video Playing Intermittently on Revolution Slider with BeTheme Comment by Phil January 2025
  • 1) Yes, the contact form sends messages to our email. 2) To change that you can try the "Category Order and Taxonomy Terms Order" plugin: https://wordpress.org/plugins/taxonomy-terms-order/ Best regards
    in Unable to import single page Comment by Phil January 2025
  • Hi, I just checked your website, and the blog pagination works properly: https://forum.muffingroup.com/betheme/uploads/386/EZK18N19BL55.png Did you handle this in the meantime? Best regards
    in Blog paginatio is not working Comment by Phil January 2025
  • Hi, Header and Footer builders in Elementor are available only in the PRO version of this plugin. If you have the PRO version, simply create these templates and assign them to your website, and they will replace existing ones. Note that Elementor He…
    in How do I use elementor for header and footer Comment by Phil January 2025
  • You can try to adjust it with the responsive settings in BeBuilder. See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ If this does not help, or you have any doubts or questions, please…
    in Width of a video block Comment by Phil January 2025
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