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Phil

Phil

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Phil
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  • 1) Headers from theme options do not work because you have it created with the Elementor: https://forum.muffingroup.com/betheme/uploads/644/QOGK2SG8E8R0.png https://forum.muffingroup.com/betheme/uploads/511/T8J2X8JT0VZD.png So you must use Elementor…
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • Did you check the Posts tab? https://forum.muffingroup.com/betheme/uploads/572/VHABNRHY4O5E.png Best regards
    in Post Types not used Comment by Phil January 2025
  • 1) Font family and size for the main menu can set in Betheme -> Theme options -> Fonts: https://forum.muffingroup.com/betheme/uploads/403/BGLKT9T5RMRK.png https://forum.muffingroup.com/betheme/uploads/985/9Y6AGE4XTCDM.png 2) Go to Betheme ->…
    in Site Issues Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Anchor ID - Jumps instead of scrolls Comment by Phil January 2025
  • And that is how mailto: works. Please check the last screenshot from my previous message. Best regards
    in issue with title Comment by Phil January 2025
  • Please try with the condition "Entire site" not "Singular: Pages" instead. If the problem persists, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://t…
    in custom header setup Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Success Message Comment by Phil January 2025
  • The login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/901/079Z22SMFR8T.png Are you sure that the credentials you sent are correct? Anyway, I just noticed that you have some links that still refer to your local hos…
    in CSS Issues After Moving Website to Production Comment by Phil January 2025
  • Sorry, but you did not attach a link to your website. Can you send it here, please? Thanks
    in Pre-built websites can't be downloaded Comment by Phil January 2025
  • 1) I have added a fix for that in the Theme Options Custom CSS area. This fix will also be included in the upcoming update. 2) What do you mean that mailto: does not work? I have added it, and it works properly: https://forum.muffingroup.com/betheme…
    in issue with title Comment by Phil January 2025
  • Hi, Sorry, your message does not say anything. Please provide more detail about what you want to achieve. Thanks
    in custom header setup Comment by Phil January 2025
  • Hi, I received your private message with the credentials, and they work, but I do not know where I should look. Please attach screenshots showing what you refer to. Best regards
    in CSS and fonts not loading/displaying correctly Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in issue with title Comment by Phil January 2025
  • Hi, You can create a custom blog template to adjust things you mentioned. https://forum.muffingroup.com/betheme/uploads/769/NG74BPWW7D1J.png https://forum.muffingroup.com/betheme/uploads/876/US3XH5551P9C.png Best regards
    in Customize blog page Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in CSS Issues After Moving Website to Production Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in issues with some features Comment by Phil January 2025
  • In theme options, you had Layout for pages set to "Left sidebar", and it prevented the sidebar from working. I changed it to "Use page options," and the sidebar displays correctly now: https://forum.muffingroup.com/betheme/upload…
    in Sidebars not showing Comment by Phil January 2025
  • You have Type set to Scene, not Slider: https://forum.muffingroup.com/betheme/uploads/669/OP8CBPTDG28X.png Change it to the Slider, and set the Initialization delay: https://forum.muffingroup.com/betheme/uploads/948/31NKFNCPOEF1.png Best regards
    in Not changing to next slide Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in YouTube Background Video Playing Intermittently on Revolution Slider with BeTheme Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in The "All" tab is not working Comment by Phil January 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Unable to import single page Comment by Phil January 2025
  • Hi, You sent a link to the page edition, and I cannot access it without credentials. Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We…
    in Font Awesome Icons not displaying Comment by Phil January 2025
  • This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#la…
    in License support expired Comment by Phil January 2025
  • Hi, It is an older demo. Are you making changes in the Style and Advanced tabs, or in the Deprecated area? https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ Best regards
    in PreBuild Website Background Settings doesnt affect the Homepage Comment by Phil January 2025
  • I need you to tell me what precisely you want to edit. Thanks
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Blog Section Issue Comment by Phil January 2025
  • Hi, Note that phones have different widths, so their display may slightly differ. https://forum.muffingroup.com/betheme/uploads/818/6MST34F0TDH7.png https://forum.muffingroup.com/betheme/uploads/461/UX017E8EQHRD.png You must adjust it to look good o…
    in Difference in display from the mobile builder to the smartphone Comment by Phil January 2025
  • Hi, I assume that you use Elementor on your website. Please ensure that it is active. If it is not disabled, open the home page with Elementor and hit the save button. It could happen when you or someone who edit your website clicked on this button:…
    in Page layout issues Comment by Phil January 2025
  • Hi, They will disappear when you check Sold individually option in the product options: https://forum.muffingroup.com/betheme/uploads/587/OH5B06PL9UVQ.png Best regards
    in Remove the + and - symbols on the product sheet Comment by Phil January 2025
  • See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ https://forum.muffingroup.com/betheme/uploads/369/7PFQJ1JQNXKW.png Best regards
    in Change h4 font size in tablet and smarphone Comment by Phil January 2025
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