Phil
Phil
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- Phil
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I have edited hosts file, but the login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/479/LUUGJNRJU9HY.png Please resend them, but ensure that they are correct. Thanks
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Hi, You can use Export/Import option from Betheme -> Theme options -> Backup & Reset -> Backup & Reset: https://forum.muffingroup.com/betheme/uploads/659/Y83FJG3H4SY8.png Note that it works only for the theme options. If you want to…
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Again it displays centered for me 😅 https://forum.muffingroup.com/betheme/uploads/591/HY8SLYZ95OZA.png Did you clear your cache? Best regards
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Hi @quauhtlimtz, There is no option to assign conditions to a specific page directly in the template. You must set it up as I showed in my previous message. Best regards
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I do not know what changes you have in your child theme, and our policy states that our support does cover changes in child theme. https://support.muffingroup.com/documentation/installation-updates/#child-theme You should contact your web developer …
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Hi, Please go to Betheme -> Theme options -> Responsive -> General, and check if you have mobile padding set there, and if you do not have it disabled for mobile: https://forum.muffingroup.com/betheme/uploads/030/Y7TKES2GXNXS.png https://f…
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Hi, You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message. Please read these related link…
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Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
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Hi, Please go to Betheme -> Theme options -> Backup & Reset -> History, and restore theme options from there: https://forum.muffingroup.com/betheme/uploads/849/U7H1YCLVCFZA.png Best regards
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These two blocks are in different level in HTML structure and it is impossible to do what you need. As a workaround with a CSS this box can be completely hidden on a product page. Best regards
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I noticed that you are using Chrome, and for the video I recorded, I used Firefox, so I checked that again today with Chrome, but it worked correctly there as well. In your video, I can see that you have some browser extensions, and that is the only…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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No, I did not get anything. Did you attach a link to this forum discussion? Best regards
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Yes, that is right. You should create it through Products -> Attributes with a slug in Latin. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Can you please point out what you are referring to exactly? I don't want to misunderstand you. Best regards
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Hi, You are using Clients element, while you should use Clients Slider instead: https://forum.muffingroup.com/betheme/uploads/863/05TDFNKJW336.png Best regards
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Hi, You must go to Appearance -> Menus, edit your menu and add your website URL before an ID. It should look like this: https://www.atlaschill.co.za/#pricing. Best regards
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I have updated Betheme to the newest version and these dots are gone. Please check it out. Best regards
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The problem is the name of your variation: https://forum.muffingroup.com/betheme/uploads/244/ZI3CDFMR97CB.png When I changed the Latin text, it worked properly. It will work properly when you create attributes through Products -> Attributes and s…
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Have you changed the WP login URL? The /wp-admin does not work: https://forum.muffingroup.com/betheme/uploads/183/8AEGZ9TOR37T.png Best regards
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Please do not share WP dashboard access on the forum, as others can see them. Where did you copy this text from? There are many classes that should not be there. Here is an example: https://forum.muffingroup.com/betheme/uploads/233/F8L4C8ROCJBH.png …
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You have inline CSS assigned to your text: https://forum.muffingroup.com/betheme/uploads/842/K8VMD70M05E6.png Please remove it. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, The URL addresses to the images on your website are incorrect. https://forum.muffingroup.com/betheme/uploads/168/QNMQINVZAPXD.png Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a c…
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Please check the following video: https://forum.muffingroup.com/betheme/uploads/227/EH47CMWQ0MAY.zip As you might have noticed, the font size works correctly for me. Should I proceed with any other steps, or am I doing something different from you? …
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As I showed you in my screenshots, it worked fine for me, so I do not know precisely what we should fix. Unfortunately, we cannot help until we replicate your issue. I tried to log in again and re-do the steps I had previously taken, but you were ed…
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I received your private message, but you did not attach WP dashboard access. Please send another message with complete data. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…