Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hello, Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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I am happy I could help. Can I help you with anything else? Best regards
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No worries. I am always happy to help. If you have any other questions or problems, feel free to ask. Best regards
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It would be best if you contact the plugin author for that. I do not know if the CSS I prepared for you will break something else or stop working at some point between updates. The plugin author knows best what custom CSS will be safe for you. Best…
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Go to WooCommerce -> Settings -> Advanced, and ensure that you have a proper cart page assigned there: https://forum.muffingroup.com/betheme/uploads/221/2F4ILTCV4ALC.png Best regard
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Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
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You must edit your header template and use responsive settings to hide menu on mobile and show hamburger menu. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ https://support.muffingroup.com/video-tutorials/show-hide…
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I can see that you have many pending updates. Before I proceed with checking that, please update all plugins and Betheme and check if the problem persists. If this will not help, let me know, and I will get back to this. As your website has undergon…
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Hi @Driddl, We provide this forum in English, so please rewrite your message in English. Also, it is an old topic, and it would be best if you create a new discussion with a description of your problem. Best regards
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Hi, Edit the menu element and change the color of the animation in the Style tab under Animation: https://forum.muffingroup.com/betheme/uploads/359/SLAYHLBAP0GO.png Best regards
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You did not update the colors in Betheme -> Theme options -> Global -> Buttons. https://forum.muffingroup.com/betheme/uploads/682/GY2MW6UFMRYF.png Please head there and adjust the button styles. Thanks
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Sorry it takes a little longer, and we are still working on that. Best regards
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Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
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There is a CSS that causes it: https://forum.muffingroup.com/betheme/uploads/075/E79LND7KS2BS.png With these CSS disabled, the view is correct: https://forum.muffingroup.com/betheme/uploads/208/L6KOOXJF8G02.png If you do not recognize where they com…
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I disabled all in bulk except the ones we support. I have sent a list of supported plugins in my previous message. Best regards
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Thank you it works now. I checked the loading time, and it is still not close to 45 seconds: https://forum.muffingroup.com/betheme/uploads/144/QB42WNPI6ZAK.png And yes, BeBuilder (Live) does not load, but it is because one of your active plugins. Af…
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Your URLs in WP settings differ, and it causes this issue: https://forum.muffingroup.com/betheme/uploads/445/SA7UR8717QF5.png They must be the same. Best regards
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Always happy to help. I am waiting for your new message. 🙂 Best regards
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Unfortunately, we do not have direct contact with the plugin author, so you must contact them. However, if you explain your issue and attach a link to this discussion, they should be able to help you with that. Please note that it is not advertising…
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Hi, Ensure you do not have any active cache for your website (plugin/server cache/Cloudflare/other). If you have it, disable or purge it, and check if the slider appears. Best regards
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1) Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the list…
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1, 7) You have a custom CSS that rearranges the layout on your website: https://forum.muffingroup.com/betheme/uploads/580/F24G47TJNG7B.png It does not come from our theme. However, you can easily achieve that by editing your page with BeBuilder and …
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There are some custom CSS in your Theme options. Go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and remove customs from there. Best regards
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Hi, Please edit the menu element and set the bottom margin value to zero. https://forum.muffingroup.com/betheme/uploads/315/B84A0W4PL15P.png Then, you can adjust the position with wrap padding. Best regards
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In the second screenshot, I showed you that I was checking that in incognito mode, meaning I was not logged in. Did you publish this page? When I entered your dashboard, the home page was set to draft, and for testing, I published it, but after that…
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Thanks for the explanation. You set up the first background image in Background Overlay, which covers the mobile one. Edit this section, remove this image from Background Overlay, and set it up on the Background desktop version. https://forum.muffin…
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I am glad to see that you handled it. If I can help you with anything else, please let me know. Best regards
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In such a situation, I can only suggest creating a copy of your website on a staging domain, updating Betheme on the main one, and setting it up manually by following the settings from a staging domain. To create a copy of the website, I suggest usi…