Phil
Phil
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Hi, You are using Header Builder, right? https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Then, all available animations for the menu are found in the Menu element. https://forum.muffingroup.com/betheme/uploads/688/AOHAWJ1WQ6U8.pn…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Unfortunately, we do not offer such a service. However, you can ask on our FB group, where you can find many Betheme experts willing to help. https://www.facebook.com/groups/betheme Best regards
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I might not explain it well. It is limited to the premium SR, for which we do not include a license key according to Themeforest license and agreements. So, if you want to use premium features, you must purchase the license. Anyway, you can build th…
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We need your FTP access to check that. Please send it along with WP dashboard access as you did previously through the contact form. Remember to attach a link to this forum discussion. Thanks
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Please attach a link to that page. Thanks
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1) The margin is there, so I quite do not get what you refer to: https://forum.muffingroup.com/betheme/uploads/384/CQK2IAX1I84F.png (yellow box on the left) 2) The boxes may seem to be equal in height in BeBuilder because it has a narrower width tha…
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Hi, If you use standard WooCommerce pages, then file modification is required in which we do not provide help. However, you can use our templates, where the Order steps element is available, and you can set any text you want. https://support.muffing…
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If your website was made with Visual Composer (or rather, WPBakery), you cannot edit its content with BeBuilder. They are two completely different builders and have different structures. If you want to use BeBuilder, you must start from scratch. Be…
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Now I can see that the Footer styles are loading correctly. https://forum.muffingroup.com/betheme/uploads/553/XJE2ACDQUELC.png Did you handle this in the meantime? Best regards
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Hi, The page is loading, and all styles and scripts must load. Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/…
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This is not a shop page. This one is a shop page: https://blowgenetics.com/shop/ As you can see, Filters work properly here. The page you sent a screenshot from uses the Shop element, and this feature does not work because it is reserved only for th…
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Hi, Elementor has its way of uploading and using custom fonts: https://elementor.com/help/custom-fonts-pro/ If you want to use the custom fonts from theme options, you must style it manually with a custom CSS. If you do not know how to do it, you sh…
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Indeed, it is better to have a separate topic regarding different questions, but most of the questions were the same in these two topics. 1) I answered your question in my previous message: Regarding the question you asked about in a new topic (post…
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Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYCCU.png https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDD…
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We have corrected it on your website. This fix will be also included in the upcoming update. Best regards
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Thank you it works now. However, the user does not have admin rights and I could not check anything. https://forum.muffingroup.com/betheme/uploads/478/FKRBC3YWBYR1.png Please change this user's privileges to admin. Thanks
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In the Shop page edition, you have Layout set to Full width, while it should be Off-canvas sidebar: https://forum.muffingroup.com/betheme/uploads/784/DHYD9M6VAQ21.png Please edit your shop page, and change it. Best regards
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It worked, thanks. With WPML string translations, I assigned proper page IDs to the wishlist, and now it works on other languages: https://forum.muffingroup.com/betheme/uploads/770/BD1Y1Q0XUFR9.png https://forum.muffingroup.com/betheme/uploads/093/T…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Can you please answer the questions in my previous message? You did not say whether your theme, plugins, and WP are up to date or whether you tried to disable plugins. Thanks
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We need to take a closer look at this. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reaso…
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Yes, it will be done in this way, and you will not have to put anything manually there. Best regards
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Hi, Thanks for being aware, and for reporting. I have passed it to the dev team, and we will correct it in the upcoming update. Best regards
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We have not modified anything that could cause the thing you are mentioning. Please ensure that your hosting does not make such modifications in WordPress. Best regards
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Go to the Templates tab, find your header template (you can go to the Header subtab to narrow down number of templates), and edit your header template: https://forum.muffingroup.com/betheme/uploads/013/UVY5VLUF99EK.png Go to Header settings (you mig…
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I have passed it on to the development team, and we will correct this in the upcoming update. Best regards
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I do not see it on your website: https://forum.muffingroup.com/betheme/uploads/470/YW6BGLR7ZG0Q.png Should I look at some specific page or section? Best regards