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Phil

Phil

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Phil
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  • The update is available, so please update Betheme to the newest version. Thanks
    in Slider not filtering categories Comment by Phil April 21
  • It is due to WordPress not handling SVGs properly. When SVG is missing some attributes, critical errors may occur, and Betheme must catch such situations earlier and prevent critical errors from triggering. Best regards
    in Frontend show critical error Comment by Phil April 21
  • If you use any caching plugins, please purge the cache within it, and also purge the browser cache, then check if the problem persists. Best regards
    in Client slider image size Comment by Phil April 21
  • Sorry, but your message is incomplete. You attached only the password to your WordPress without the username, and did not attach FTP credentials. Please send another message with complete information. Thanks
    in Unable to edit with Bebuilder Comment by Phil April 21
  • Sorry, I did not notice that you do not have these plugins active. Anyway, in your private message, you did not send FTP access. Moreover, after I activated "Google for WooCommerce,"a critical error appeared in the dashboard, and it remai…
    in Betheme Options not showing Comment by Phil April 21
  • Hi, Button in the contact form takes its styles from the highlighted button in Betheme -> Theme options -> Global -> Buttons: https://forum.muffingroup.com/betheme/uploads/716/H0RKJXR5CNMX.png But if you use the Contact Form 7 element, you …
    in Change the button color on the contact form Comment by Phil April 21
  • We already released a new update fixing that. Please check it out. Best regards
    in Critical error on website immediately after updating Betheme to 28.4.1 Comment by Phil April 20
  • I am happy to see that you figured it out. If you have any other questions or problems, feel free to ask. Best regards
    in Need to make site completely with black background Comment by Phil April 20
  • We have corrected it on your website. Please check it out. Thanks
    in Frontend show critical error Comment by Phil April 20
  • Hi, That is because section by itself is not part of the Query Loop but a container for it. Please assign the background image in the Style tab under the Item subtab: https://forum.muffingroup.com/betheme/uploads/892/EHTI60B9AF52.png https://forum.m…
    in section loop / dynamic background image {featured_image} Comment by Phil April 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Critical error on website immediately after updating Betheme to 28.4.1 Comment by Phil April 20
  • Hi, Sorry, but we didn't get any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of th…
    in Taxonomies issue Comment by Phil April 20
  • We have located the root cause, and corrected it. The fix for this issue will be out with upcoming update, which should be released today. Best regards
    in Exclude current post form Queery Loop Comment by Phil April 20
  • Unfortunately, FTP access is crucial for us right now, as we must get into the files to locate the root cause. Best regards
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil April 20
  • It displays like this for me: https://forum.muffingroup.com/betheme/uploads/306/IZ5FA9UG6EIK.png Did you handle this in the meantime? Best regards
    in Client slider image size Comment by Phil April 20
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will take a closer look at this. Notice! Please attach a link to this forum discu…
    in Need to make site completely with black background Comment by Phil April 20
  • 1) There is no option to disable BeBuilder for a specific post type. You can either disable it completely or leave it active for all. 2) I can see HTML errors on that page. Please check all places where you used HTML tags, and ensure that they are a…
    in Need to make site completely with black background Comment by Phil April 20
  • Hi, There is a bug related to the category search and that is why it does not work for you. We plan to release a fix to this issue this week. Best regards
    in Slider not filtering categories Comment by Phil April 20
  • You have HTML errors on that page: https://forum.muffingroup.com/betheme/uploads/132/6RUNZTSL1ES0.png It means that some HTML tags you used are not closed properly or are misplaced. Check your entire page for any HTML errors and correct them. Thanks
    in Can only edit the first section on my 1 page site. Comment by Phil April 20
  • Hi, There is no option to import only one section, but you can import an entire page and remove sections you do not need. https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
    in Hello, can i import a specific section from demo sites? Comment by Phil April 20
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Saving functionality in Betheme->Theme Options->Any does not save Comment by Phil April 20
  • To clarify, you just want to hide this text, but want to keep stock management for products, right? Best regards
    in How do I fix a product page with a scroll bar? Comment by Phil April 20
  • Sorry, I could not answer you earlier because of the weekend. I could log in now to your WP dashboard, but the FTP access you sent does not work: https://forum.muffingroup.com/betheme/uploads/139/JBR0Y34S3AE0.png Please resend that, but ensure that …
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil April 20
  • You did not have this option enabled in Elementor: https://forum.muffingroup.com/betheme/uploads/882/KNE3E27B7RV0.png During pre-built import, there is information that this option must be enabled: https://forum.muffingroup.com/betheme/uploads/071/G…
    in Can't Import prebuild website Comment by Phil April 20
  • You installed an update that does not contain this fix, and that is why it is off. As I mentioned, it will be fixed in the upcoming one, and we have not released it yet. The latest update was on April 9th, so some time before my last message here. I…
    in Spacing in the “Read More” element Comment by Phil April 20
  • Most of the newest pre-built websites has their hero sections made with BeBuilder. Here is an example: https://themes.muffingroup.com/be/paintstore/ We have no video tutorial about creating that, but build it like any other section. Best regards
    in Slider Revolution is not included plugins? Comment by Phil April 18
  • Set your header Position to Fixed with Body offset set to No: https://forum.muffingroup.com/betheme/uploads/604/H74BJ6SU454E.png Your sections' backgrounds colors fields must blank, but set the color for the Scroll state: https://forum.muffingroup.c…
    in Menu text move to the center Comment by Phil April 18
  • The following CSS code is the culprit: https://forum.muffingroup.com/betheme/uploads/816/C824KV2ZZDG8.png Remove it, and stretch will work properly. Best regards
    in Elements and Wraps Alignment Issue Comment by Phil April 18
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Unable to edit with Bebuilder Comment by Phil April 18
  • Are you sure that the URL you sent is correct? I checked it, and it does not work: https://forum.muffingroup.com/betheme/uploads/152/FHTTYK2LL0WL.png Also, in your private message, you did not include FTP credentials. Best regards
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil April 17
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