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Phil

Phil

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Phil
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  • You must create the Sidebar Menu template, and in the menu element You must set the Submenu visibility to Replace current: https://forum.muffingroup.com/betheme/uploads/550/ZLBHEYLSWIRP.png Best regards
    in Mobile Menu Design Comment by Phil August 25
  • Hi, Subheader padding is to large on mobile. Go to Betheme -> Theme options -> Responsive -> Header, and set some low padding there: https://forum.muffingroup.com/betheme/uploads/161/G34AUWA2OEER.png Best regards
    in title shifted to the right on mobile Comment by Phil August 25
  • You use Elementor and containers have side paddings: https://forum.muffingroup.com/betheme/uploads/056/OOXM6SIKS7IB.png So to reduce them, you must edit containers on your website. Best regards
    in canvas size Comment by Phil August 25
  • Sorry, but I do not memorize which credentials are associated with particular topics. Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, a…
    in Issue with Mega Menu opacity on Italian version Comment by Phil August 25
  • The login credentials you previously sent no longer work. Please resend them so I can check what might be wrong. Best regards
    in Query loop in wrap child Comment by Phil August 25
  • This message could mean that your license key is used on multiple domains. If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregi…
    in Update failed after buying new support 6 month Comment by Phil August 25
  • We have verified it and found out that you don’t need to store user choices in your database if: Consent signals are passed directly to Google (via gtag.js GTM). You can set it in Betheme -> Theme options -> SEO Users can easily review or upda…
    in GDPR 2.0 - Consent ID Comment by Phil August 25
  • Hi, I have passed it on to the dev team, and it will be corrected in today's update. Best regards
    in Question about elements with an ARIA Comment by Phil August 25
  • It could mean that your HTML code is corrupted. You must verify that all tags are placed and closed correctly. I can suggest copying and pasting this code piece by piece to see when it causes this issue. Best regards
    in The wrapper with the HTML code is not cloned Comment by Phil August 23
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Builder is broken - cannot access page Comment by Phil August 23
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Add fetchpriority="high" option to Image in BeBuilder (for LCP/Core Web Vitals) Comment by Phil August 23
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Won't allow me to upload a .ttf font file Comment by Phil August 23
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Post page redirecting Comment by Phil August 23
  • I believe that the best way to see the differences is to enable them and check them out on your own. You can do it in the BeBuilder settings: https://forum.muffingroup.com/betheme/uploads/992/IAUK3EY6JET2.png Best regards
    in Query loop in wrap child Comment by Phil August 23
  • https://forum.muffingroup.com/betheme/discussion/comment/272246#Comment_272246 Seems that your child theme and plugin "Worth The Read" are the root cause. When they are inactive, no error appears. I left them disabled, so you can verify it…
    in Fatal TypeError in BeTheme: “Unsupported operand types: string * string” in media.php Comment by Phil August 22
  • The code is present on other pages as well: https://forum.muffingroup.com/betheme/uploads/879/4JEVHLREHZ7H.png https://forum.muffingroup.com/betheme/uploads/271/9YRLC9E9DWH8.png Please contact Google support regarding this. Thanks
    in Installing Google Tag Manager Comment by Phil August 22
  • I am glad I could help. Have a nice weekend too. Best regards
    in image in the foreground Comment by Phil August 22
  • We have corrected it as well. Please check it out. Best regards
    in Query loop in wrap child Comment by Phil August 22
  • Hi, I tried to check that, but there is no language switcher on your website, and adding /it to the URL does not work. https://forum.muffingroup.com/betheme/uploads/830/B6CHMCWCYSH0.png How can I access this? Best regards
    in Issue with Mega Menu opacity on Italian version Comment by Phil August 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in canvas size Comment by Phil August 22
  • Please use these two files from the following zip: https://forum.muffingroup.com/betheme/uploads/488/KA47ZF7UP73J.zip They should go to the following destinations in the Betheme package: /muffin-options/js/options.js /visual-builder/assets/js/script…
    in CSS Changes Detected Popup Comment by Phil August 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to use BeBuilder for WooCommerce products without default layout? Comment by Phil August 22
  • Please check it out now. Best regards
    in CSS Changes Detected Popup Comment by Phil August 22
  • You are trying to edit the shop page while having the shop template, so it is the wrong place to edit your shop layout. Go to the Templates tab and edit the shop template: https://forum.muffingroup.com/betheme/uploads/733/J7H86EQMJ9EF.png Best regar…
    in Bebuilder Issues Comment by Phil August 22
  • Hi, I am happy to see that it is working for you now. For future reference, check if you have this file type upload enabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/582/CCA0NNERL4H8.pn…
    in Won't allow me to upload a .ttf font file Comment by Phil August 22
  • There is a bug in the theme files. It will be fixed in the next Betheme update, but before it will be released you can send us an access to your second website as well, and we will correct it there too. Best regards
    in Element „Column Text“ doesn't work properly Comment by Phil August 22
  • https://forum.muffingroup.com/betheme/discussion/comment/272317#Comment_272317 There was a bug in a theme files, and this fix will be also included in the upcoming update. https://forum.muffingroup.com/betheme/discussion/comment/272321#Comment_27232…
    in Query loop in wrap child Comment by Phil August 22
  • Hi @msisdncom, Please edit your cart and checkout pages, and if you have WooCommerce blocks placed there, change them into shortcodes ([woocommerce_cart] and [woocommerce_checkout]). They should look like this: https://forum.muffingroup.com/betheme/…
    in Cant see Stripe Apple Pay and Google Pay in cart and checkout page Comment by Phil August 22
  • Hi @rjentoft, Just like last time, it will be fixed in the upcoming update. Best regards
    in Your theme (Betheme) contains outdated copies of some WooCommerce template files. Comment by Phil August 22
  • The wrap with this image must have a higher z-index then the wrap with the slider below it. Edit these wraps and in Advanced -> Positioning, set z-index to one to the wrap with the slider, and two to the wrap with this image. https://forum.muffin…
    in image in the foreground Comment by Phil August 22
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