Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,853
Last Active
Roles
Moderator

Comments

  • 1) If the plugin still retains its cache after uninstalling, you must contact the plugin author for help. Before that, you can try to install this plugin, purge the cache, and then deinstall it. 2) You can upload the video to some video hosting serv…
    in W3 Total Cache is not clearing out cache of website Comment by Phil October 2024
  • Hi, Did you assign a mute parameter to that video? Modern browsers disallow autoplay videos that are not muted, and I do not see this parameter assigned to your video. https://forum.muffingroup.com/betheme/uploads/839/RK1GB5Z2KRIR.png Best regards
    in VIDEO DISAPPEARS AFTER REFRESHING HOME PAGE Comment by Phil October 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Multiple footer Comment by Phil October 2024
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Unable to change Logo image Comment by Phil October 2024
  • You must adjust the font size. Currently, the auto font size option calculates based on the desktop view, and tablet and mobile views are decreased by the appropriate percentage. So, if you do not like how it works, set up the font size manually. Ot…
    in How to avoid word splitting? Comment by Phil October 2024
  • I had to modify the theme files. This will also be included in the upcoming update. Best regards
    in bug between "slides"-"popup" and "lightbox image" Comment by Phil October 2024
  • Hi, Did you set it up correctly in Appearance -> Menus? Please check that the menu item is correct there. Best regards
    in Home pages Comment by Phil October 2024
  • Hi, Are you sure that it is theme-related issue? Did you turn off all of the plugins, refresh your cache, and check if the problem persists? If not, please do that. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Bug on page number bottom ecommerce Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Subheader display on iPhone Comment by Phil October 2024
  • Hi, You tried to increase it in Betheme -> Theme options -> Global -> General, right? https://forum.muffingroup.com/betheme/uploads/464/I7TXVNULF5BB.png If yes please send us the WordPress dashboard and FTP access privately through the cont…
    in Site Width does not affect my site width Comment by Phil October 2024
  • Hello, There is no option to achieve that at the moment. File modifications would be required for that, but we do not provide help with such customizations, and you would have to contact your web developer regarding this. If you would like to see su…
    in Breadcrumb path issue with multiple product categories in Cosmetic 3 template Comment by Phil October 2024
  • Hi, Sorry, but I quite do not understand what you want to achieve. Can you explain that in more detail, please? Thanks
    in Custom pages Comment by Phil October 2024
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and I will show you where it is assigned. Notice! Please attach a link to this forum dis…
    in H1 headings on Mobile, need a fix Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Is there an option to put the search-icon on the other side? Comment by Phil October 2024
  • Please open your products and update them. It should correct the display. Best regards
    in Singla product page image gallery issues Comment by Phil October 2024
  • Hi, There is an inline CSS style assigned to that heading: https://forum.muffingroup.com/betheme/uploads/441/QEICN2RAZ1XG.png You must edit it with Elementor and remove this inline style. Best regards
    in H1 headings on Mobile, need a fix Comment by Phil October 2024
  • Please go to Betheme -> Theme options -> Performance, and set Builder local styles: Inline in header. https://forum.muffingroup.com/betheme/uploads/562/KTT0H27GC2KI.png Best regards
    in Header parallax image jumps when page first opened. Comment by Phil October 2024
  • Hi, Do you know what device and browser the user reported that she/he is using? I doubt it is a theme-related issue, as I checked it with a couple of browsers and devices, and all videos show correctly. Maybe the video itself has some restrictions. …
    in embedded YouTube video won't play (sign in request vs. bot) Comment by Phil October 2024
  • Please resend WP and FTP access, and we will check it out. Best regards
    in It is not possible to edit the query loop in the Portfolio Template Comment by Phil October 2024
  • We have made corrections on your website for that. Please recheck it. Best regards
    in bug between "slides"-"popup" and "lightbox image" Comment by Phil October 2024
  • We disabled all plugins and switched popups that contained videos to draft. By removed, I mean from the website source. Everything shows that it is a Chromium-based browsers issue. Unfortunately, we are not browser and video experts, so we cannot te…
    in Very strange problem - pages randomly stalling Comment by Phil October 2024
  • 1) But this product has only 3 images assigned to it: https://forum.muffingroup.com/betheme/uploads/082/LX699325JGTL.png Did you not remove missing images from the Media library by chance? 2) There is no option for that. But if you want to display a…
    in Singla product page image gallery issues Comment by Phil October 2024
  • There is always a possibility that some feature on your server causes it. You can contact your hosting provider and ask if you do not have anything active that could erase the database for pages. Best regards
    in page elements not showing with slider revolution enabled Comment by Phil October 2024
  • Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYCCU.p…
    in page elements not showing with slider revolution enabled Comment by Phil October 2024
  • Hi, 1) Does it happen only when you are logged in? Are you sure you have no caching tool active on your server? 2) Sorry, but I am not sure what you mean by "buggy video". It displays like this for me: https://forum.muffingroup.com/betheme…
    in W3 Total Cache is not clearing out cache of website Comment by Phil October 2024
  • Sorry, I misunderstood your previous messages. To check it further, we will also need your FTP access. Please send it as you did with WP dashboard access. Remember to attach a link to this forum discussion. Thanks
    in duplicate content？ Comment by Phil October 2024
  • Hi, If you do not have posts on your website, you can use the Blog element and enable it to Include events: https://forum.muffingroup.com/betheme/uploads/591/8AVLAR19X1ZO.png If you have posts, events will be mixed with them, and you will have to us…
    in Events on Home Page Comment by Phil October 2024
  • Hi, You have two sections with the same ID, and it is the root cause. https://forum.muffingroup.com/betheme/uploads/812/S0ECM1WH5D0P.png See the following video tutorial: https://support.muffingroup.com/video-tutorials/do-never-again-use-same-ids/ …
    in One of my menu custom links is broken Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Subcategories are not showing under Main Categories Comment by Phil October 2024
  • Hi, Try the following CSS code: #mfn-sidemenu-tmpl-13420 .mfn-sidemenu-menu .menu-item .outer-menu-sub{  width: 100%;  justify-content: right;  height: 40px;  top: 0; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best…
    in question about Sidebar Menu Builder (mobile) Comment by Phil October 2024
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.