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Phil

Phil

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Phil
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  • Hi, Please go to Betheme -> Theme options -> Addons & Plugins -> Addons, check an option "Display image alt text as caption for lightbox image", and see if the text still appears. https://forum.muffingroup.com/betheme/uploads/…
    in How can I hide the caption under the image? Comment by Phil October 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Conflict Product Options Comment by Phil October 2024
  • @JeffreyWood1961, I checked the link you sent but it looks in the same way: https://forum.muffingroup.com/betheme/uploads/651/1LRFOBDCH9T1.png Where should I look at exactly? Best regards
    in How to avoid word splitting? Comment by Phil October 2024
  • Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance …
    in Problem with menu visibility Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Space between Header title und content Comment by Phil October 2024
  • Hi, Did you handle this in the meantime? I checked the product you sent and images opens correctly without any warnings: https://forum.muffingroup.com/betheme/uploads/378/J9HVGT4HE0AU.png BTW none of the warnings you sent refer to Betheme. Are you s…
    in Singla product page image gallery issues Comment by Phil October 2024
  • Unfortunately, there is no option to change this to a text. Best regards
    in Edit label X on cart Comment by Phil October 2024
  • Please edit this page with BeBuilder, open this heading setting, and you can set up color for it in the Style tab: https://forum.muffingroup.com/betheme/uploads/018/2YYNOR8T09Y5.png Best regards
    in Testimonial Icons Comment by Phil October 2024
  • When I logged in, the animations were there, and animated elements were not visible. However, after I disabled all plugins we do not support, these elements appeared: https://forum.muffingroup.com/betheme/uploads/442/6KFNNNFXPJF7.png Please disable …
    in Animations does not work every time Comment by Phil October 2024
  • In theme options, you had the List color set to white. https://forum.muffingroup.com/betheme/uploads/683/O0NL84QFQ5AM.png After I changed it to black, it looked correct: https://forum.muffingroup.com/betheme/uploads/540/A1DSNGDH06AH.png Best regards
    in BULLET TEXT DOES NOT SHOW Comment by Phil October 2024
  • I was able to get to the WP dashboard now, but this appeared when I tried to log in: https://forum.muffingroup.com/betheme/uploads/523/NBFAEACYPPOQ.png Can you disable the additional verification, please? Thanks
    in Very strange problem - pages randomly stalling Comment by Phil October 2024
  • The slider element is not suitable for such a construction. I have created a new page called BeSupport test page where I created Query Loop with what you want to achieve. https://forum.muffingroup.com/betheme/uploads/114/D6IFCQXRANX9.png Please chec…
    in bug between "slides"-"popup" and "lightbox image" Comment by Phil October 2024
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in How to Use Same Header Comment by Phil October 2024
  • Please, on one of the other sites switch the theme to Twenty Twenty-Four and check if Responsive options for the row are available also then. Please let me know with the results. Thanks
    in Issues with missing responsive options and elements in WPBakery after BeTheme installation Comment by Phil October 2024
  • I received your private message, but the FTP access you sent does not work: https://forum.muffingroup.com/betheme/uploads/730/25UI9EW883DH.png Please resend them, but ensure that the login credentials are correct. Thanks
    in Array to string conversion Comment by Phil October 2024
  • Sorry, but I have no idea what you refer to. I received your new (working) credentials just a while ago, and I have not yet performed any actions on your website, so I did not even have a chance to put anything live. By the way, the images you attac…
    in bug between "slides"-"popup" and "lightbox image" Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in CSS or some Elements dont work? Comment by Phil October 2024
  • No, we do not have such feature unfortunately. Best regards
    in Change size of Logo in sticky header Comment by Phil October 2024
  • I am happy I could help. If you have any other questions or problems, feel free to ask. Best regards
    in Background of global section does not appear on page Comment by Phil October 2024
  • I doubt that Duplicator uses the same mechanism because it automatically changes URLs and there is no need to update them manually or with any plugin. We are aware that there is a BeBuilder Migration tool but running this broke our home page formatt…
    in Product Filter Widget invisible after migrating site Comment by Phil October 2024
  • Hi, The number is an image ID, which is always added, and that is how our builder works. It is surely not the culprit that the image does not appear. Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreove…
    in The logo does not display regularly Comment by Phil October 2024
  • Hi, Edit image elements, and in Style tab set up the same height value. https://forum.muffingroup.com/betheme/uploads/475/SM0TU9JFQ5BJ.png Best regards
    in Need the logo images to be equal height Comment by Phil October 2024
  • It is an icon in the header template. Please edit it with the Header Builder, and you will find this icon there. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in How to update the X(Twitter) icon? Comment by Phil October 2024
  • Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYCCU.png https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDD…
    in Doesnt load after updating Comment by Phil October 2024
  • Did you deactivate the sticky header? I do not see it on your website, so I wanted to take a look at it. Best regards
    in How to Use Same Header Comment by Phil October 2024
  • I have made some corrections. Please check your website now. Best regards
    in Stuck on "Content" installing for pre-built websites Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo Comment by Phil October 2024
  • Hello, 1) See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ 2) You can choose a slider in the Page options: https://forum.muffingroup.com/betheme/uploads/490/X7OV5ISXNEWJ.png Best rega…
    in Change visuals considering mobile site Comment by Phil October 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Update Contact Banner Comment by Phil October 2024
  • Hi, 1) You can hide these in Betheme -> Theme options -> Responsive -> Header: https://forum.muffingroup.com/betheme/uploads/189/XXOOI7HAGMM7.png 2) See the following link about it: https://support.muffingroup.com/faq/how-to-remove-buy-now-…
    in Change button in right side Comment by Phil October 2024
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