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Phil

Phil

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Phil
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  • Hi, Purchase codes (license keys) are not included for plugins bundled into the theme. This is because of the Themeforest license and agreements. Of course, this applies to all themes. However, there is no need to use this code because the plugins a…
    in Slider Revolution license issue Comment by Phil August 2024
  • Please leave all the suggestions on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Cart Icon accessiblity Comment by Phil August 2024
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Revolution Slider - won't appear, except for preview. Comment by Phil August 2024
  • I have downloaded one of your videos to my environment, and it works properly. https://forum.muffingroup.com/betheme/uploads/710/K9XE5N4WFEU5.png It also works in Popup: https://forum.muffingroup.com/betheme/uploads/736/H9PKHUE725N4.png It could mea…
    in Mes vidéos ne veulent plus s'afficher Comment by Phil August 2024
  • In the Advanced section settings, set the full width for this section. https://forum.muffingroup.com/betheme/uploads/725/BM4N6YF5E3IA.png Best regards
    in How to make it responsvie Comment by Phil August 2024
  • Hello, Please check the following article and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please contact your hosting provider and ask to allow all the rul…
    in SyntaxError: "undefined" is not valid JSON Comment by Phil August 2024
  • I tried to access your WP dashboard, but access was denied. https://forum.muffingroup.com/betheme/uploads/707/KONAH50URKUF.png I cannot provide the IP, but if you can disable it for a region, we are located in Poland. Best regards
    in Problem at Right to Left website Comment by Phil August 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Search box styling Comment by Phil August 2024
  • Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYC…
    in Revolution Slider not showing some icons and animations Comment by Phil August 2024
  • Hi, Please see the following video tutorial: https://www.youtube.com/watch?v=IPaUF8UEdz8 Best regards
    in Align Revolution Slider content with the rest of the website width / paddings / margin Comment by Phil August 2024
  • We are working on it. When we correct that, I will let you know. Best regards
    in Popups work only in one language Comment by Phil August 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cart Icon accessiblity Comment by Phil August 2024
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check it out. Notice! Please attach a link to this forum discussion. Sending…
    in Problem at Right to Left website Comment by Phil August 2024
  • We have prepared this fix for the next update, which we hope to release this week. Best regards
    in Cart on the menu is not updating when changing items in checkout page Comment by Phil August 2024
  • I did not understand your question as you did not mention pinch to zoom earlier. It can be activated in Betheme -> Theme options -> Responsive -> General. https://forum.muffingroup.com/betheme/uploads/217/NA1KYT5CA6AX.png Best regards
    in How to make it responsvie Comment by Phil August 2024
  • W3 Total Cache moves CSS files to different catalogs and it causes this issue. https://forum.muffingroup.com/betheme/uploads/447/KSZ29TFYPM0H.png You must contact W3 Total Cache support and ask how to omit template files. Best regards
    in Betheme Icons and Site broken, after I inserted image into the wordpress Comment by Phil August 2024
  • You must contact your web developer regarding this. In our documentation, you can read: https://forum.muffingroup.com/betheme/uploads/677/VTPY0TOXT4PR.png https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards
    in Header Template is buggy Comment by Phil August 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Edit with BeBuilder Not working: "Loading Builder" Comment by Phil August 2024
  • Hi, This bug will be corrected in the upcoming update. We hope to release it this week. To fix it on your website earlier please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https:/…
    in URL in Icons don't work as expected Comment by Phil August 2024
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in Setup Wizard Stuck Comment by Phil August 2024
  • Hello, 1) Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ 2) The slug is not generated by theme but by WordPress, and it is done automatically. You can edit it with quick edit…
    in How to make it responsvie Comment by Phil August 2024
  • Try the following CSS codes: 1) .woocommerce-account #Subheader *, .woocommerce-account #Content *{  color: #fff!important; } 2) .mfn-cart-holder .woocommerce-Price-amount, .mfn-cart-holder .price, .mfn-cart-holder .mfn-ch-footer-totals *{  color: …
    in Changing Background, Button & Font Colors for My Account menu, page, and Wishlist Comment by Phil August 2024
  • Hey, Please send us your licnese key and the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please att…
    in License problem involving test environment Comment by Phil August 2024
  • Hi, Please check if the display is better when you change the layout to Default in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/115/KR97LNNLCFGY.png Best regards
    in Header on Mobile Comment by Phil August 2024
  • You must use the plugin string translator to translate that. https://forum.muffingroup.com/betheme/uploads/986/E3Q5IRKKFR9P.png Best regards
    in Using different placeholder for the Search bar in different languages Comment by Phil August 2024
  • Hi, What you are referring to is the action button. Please see the following article about it: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Thanks
    in button of menu Comment by Phil August 2024
  • Hi, You must edit this page, and set up border radius in opposite way as they are at the moment. https://forum.muffingroup.com/betheme/uploads/526/7H7JRS5WM81B.png You should find them in the deprecated settings. https://support.muffingroup.com/faq/…
    in Problem at Right to Left website Comment by Phil August 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Image component with "popup image" set to youtube video only autoplay on desktop but not mobile Comment by Phil August 2024
  • Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and add more top padding to the Subheader. https://forum.muffingroup.com/betheme/uploads/180/X6JU6JPOOZTE.png You can change "Home" in breadcrumbs in Be…
    in Header Comment by Phil August 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Revolution Slider - won't appear, except for preview. Comment by Phil August 2024
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