Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,645
- Last Active
- Roles
- Moderator
Comments
-
I have placed an empty character as a text logo on your website: https://forum.muffingroup.com/betheme/uploads/618/XB1OA62X7R19.png Please check it out. Best regards
-
Sorry, but you wrote to us beyond our working time (during the weekend), so that is the reason for a longer answer time. https://forum.muffingroup.com/betheme/discussion/comment/274794#Comment_274794 You can use any dummy email such as example@suppo…
-
Hi, I look like you chose the Split menu layout. With it, the Action Button does not display, and there is no option to activate it. That is also why the menu goes to the second row. See the following video tutorial on how the Split menu should be d…
-
What browser do you use? I have checked that, and it displays correctly for me: https://forum.muffingroup.com/betheme/uploads/374/GB3QZZFHXJUN.png Best regards
-
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
-
The tag selection applies only to the main heading of the progress bars component. The label for each individual bar has always been rendered using an h6 tag. However, if you consider that this component should also support configurable heading leve…
-
The new FTP credentials you sent work correctly, thanks. We are checking this now. Best regards
-
Thank you for the clarification. The main culprit of the CLS is the animations. See the results when I disabled them for a test in Theme options -> Perfromance: https://forum.muffingroup.com/betheme/uploads/793/TUK4YAJSHLM7.png If you want to eli…
-
Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
-
Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check it out. Notice! Please attach a link to this forum discussion. Se…
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
Thanks for letting us know. I will pass this information as well. Best regards
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
Hi, I will pass it on to the dev team. Best regards
-
You did not have the following condition in your template: https://forum.muffingroup.com/betheme/uploads/018/YYAJ8861G3QK.png I have assigned it for you. Please check it out. Best regards
-
You have the slider shortcode assigned in the Page Options: https://forum.muffingroup.com/betheme/uploads/884/0CPIW7ST42Q5.png Please do as I mentioned in my previous message: contact this plugin author or recreate your slider with BeBuilder. Best …
-
Hi, Do you use Column text editor with CodeMirror (Code) or TinyMCE (Visual)? https://forum.muffingroup.com/betheme/uploads/989/HRGBBCRPJXAU.png If you use Visual, then it will not work, because TinyMCE changes the structure, breaking dynamic data f…
-
Hi, I have checked that and on Firefox and Chrome, the pointer cursor remains and does not disappear. Please check if the same thing happens when you switch to another browser, as it could be due to one of your browser extensions. Best regards
-
Thanks. We are checking this now. Best regards
-
Then I need a couple more information from you. Do you use the Intro Header style for your post? https://forum.muffingroup.com/betheme/uploads/525/YV5J7XATLKCZ.png If so, do you use the "Light image, dark text" option? https://forum.muffin…
-
Hi, Please check if the problem persists when you uninstall a plugin e.g. WPBakery, and install it again. Thanks
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
-
Hi, Yes, Bebuilder does not load because of that. In BeBuilder, there is an iframe, and if it refers to another domain, it will not work. As a workaround, in the WPML settings change Language URL format to directories or parameter: https://forum.muf…
-
Hi, We provide this forum in English only. Rewrite your message in English, please. Thanks
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
-
If the license key does not deregister through Betheme -> Dashboard, it could mean that the company that made a website for you used a pirated version of Betheme. Please download a fresh Betheme package from ThemeForest, replace the one you curre…
-
Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
-
In your first message, you said that you do not want to use third-party plugins for sliders, but on your website, I can see that you used one for your slider. https://forum.muffingroup.com/betheme/uploads/281/LWMF16X14YBL.png We have not tested this…
-
Hi, Your section query loop must have the Center mode option set to Wrapper offset in the Style tab: https://forum.muffingroup.com/betheme/uploads/858/5F7GNW01U0BE.png How much from the sides slides will be moved depends on the number of columns: ht…
-
Hi, Where are you putting your license key? Do you do that here on the forum? If yes, it is the wrong place, as here you can validate only your support period. https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/ If yo…