Phil
Phil
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- Phil
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Hi, Did you use this license on any website so far? Our license manager tool is for registered licenses only, and you can register your license through Betheme -> Dashboard only. https://support.muffingroup.com/documentation/installation-updates/…
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So everything is fine now? Can I help you with anything else? By the way, that is the reason why we always recommend activating the cache after you finish working on your website. Best regards
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As I mentioned in my previous message, please attach a link to your website. Thanks
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You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and address this issue by reviewing the error message. Please read these related links: …
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I received your new crednetials. Anyway, did you set this user to have admin rights? I cannot enter the WP dashboard to check your construction. https://forum.muffingroup.com/betheme/uploads/942/IN2IE9CBUCXU.png Best regards
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Now the FTP works, but it leads to an empty catalog: https://forum.muffingroup.com/betheme/uploads/558/BYXQXD9OMWFF.png Please correct that. Thanks
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I could not log in to your WP dashboard to check it from the backend. I tried with /wp-admin, but the credentials you sent redirected me back to the home page. How can I access your WP dashboard? Best regards
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Please keep an eye on it. If it happens again, or you encounter any other issues, please let me know. Best regards
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Edit the Home page, then go to Page Options. You might have Page Options on the left side: https://forum.muffingroup.com/betheme/uploads/008/5B8P6YCDSA4D.png Best regards
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Hi, You cannot filter by WPBakery demos because none have been done with that builder. For our pre-built websites, we use either BeBuilder or Elementor. You can use WPBakery, but you would have to create your pages from scratch. Best regards
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The only option to have content visible in the BeBuilder but not in the live page is available in the section options, and you can hide an entire section: https://forum.muffingroup.com/betheme/uploads/368/9789YZSZYWLN.png Best regards
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Hi, It is a CSS limitation, so there is nothing we can do about that. So if you want to use a gradient, you must be aware that there will be no smooth transition. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Sorry, but you sent an incomplete message. You did not attach the username and FTP access. Please send another message with all the required information. Thanks
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I received your private message, but you did not attach your license key. Also, the link tothe website you sent does not work: https://forum.muffingroup.com/betheme/uploads/333/SNOCBL49EOES.png Please send another message with all information, and …
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Send…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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These fields are made with the plugin you mentioned, right? If so, you can try to display these fields with dynamic data in the template: https://support.muffingroup.com/video-tutorials/dynamic-content-in-the-bebuilder/ Best regards
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Hi, By "done" do you mean that you handled it in the meantime? Best regards
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Do you want to change it to single posts only? Could you please attach a link to your website? Thanks
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Hi, I do not see the scroll class assigned to your icon. Can you tell me where you assigned it exactly in the builder, please? Thanks
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Hi, Please open page options, and enable the One Page option: https://forum.muffingroup.com/betheme/uploads/267/B7KZMYSFMRJT.png Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
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Hi, If the theme update does not work, and you cannot deregister the license key through Betheme -> Dashboard, it could mean that this website uses a pirated version of our theme. Please download a fresh betheme package from ThemeForest, replace …
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Sorry, but I do not understand. Please explain that in more detail. Thanks
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Hi, The banner box element does not have a zoom-in feature for the text. Can you record a video from BeBuilder showing that, please? Thanks
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Hi, Please try the tips from the following article: https://support.muffingroup.com/faq/troubleshoot-guide/ When you do that, let me know about the results. Thanks
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https://forum.muffingroup.com/betheme/discussion/comment/274686#Comment_274686 Did you disable your plugins as well? https://forum.muffingroup.com/betheme/discussion/comment/274687#Comment_274687 Explain what is happening just like you did in the fi…
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Hi, 1) Sorry, but I do not quite understand, and I am not sure what you want us to do. If you would be so kind as to elaborate on that. 2) Please attach a screenshot showing the error message you get. Thanks