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Phil

Phil

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Phil
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  • Hi, You can send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Than…
    in blank space below website on mobile Comment by Phil June 2024
  • 1) To determine whether the plugin is the root cause, please temporarily activate another theme, like Twenty Twenty-Four, and check if the problem persists. 2, 4) Please send us the WordPress dashboard access privately through the contact form, whic…
    in Contact form not working Comment by Phil June 2024
  • 1) I disabled the plugins with bulk deactivation, leaving only supported ones. To find the culprit, disable your plugins one by one. 2) If the product has variations, the price element always shows the range of prices, and the final price is display…
    in Price module does not work. Comment by Phil June 2024
  • Hi, 1) Elementor and BeBuilder are two different builders with different construction, so there is no option to migrate from one to another easily, and the layout must be recreated manually. 2) Go to Betheme -> Theme options -> Global -> Ge…
    in Migrating Elementor to Bebuilder Comment by Phil June 2024
  • Hi, We do not have such a button in our theme. It can be done with a custom code, but it is a complex customization with which we do not provide help, and you should contact your web developer. Best regards
    in Toggle Button Comment by Phil June 2024
  • Hi, It can be activated in Betheme -> Theme options -> Shop -> General by Setting to Show Sticky shop menu option. https://forum.muffingroup.com/betheme/uploads/225/1Z62ZL8ZD4ST.png It displays the same icons as set for the header icons an…
    in How to create Sticky menu as prebuilt template? Comment by Phil June 2024
  • Hi, Can you tell me which method you used? Is the one with editing WP settings or with the file modification? Best regards
    in BeBuilder broke in Chrome on Mac Comment by Phil June 2024
  • Hi, Using the Column Text element would require writing a custom CSS code for that. Instead, I suggest using the Heading element. https://forum.muffingroup.com/betheme/uploads/297/CDBYFF3MMY5Y.png Best regards
    in Font size on mobile of Loop Section Comment by Phil June 2024
  • Hi, There is a left margin assigned to this part: https://forum.muffingroup.com/betheme/uploads/828/ZWXRQ7MLNIRW.png Please edit the mobile version of your page and set the left margin value to zero. https://support.muffingroup.com/video-tutorials/r…
    in Contact Form 7 Comment by Phil June 2024
  • It is hard to determine why it did not occur to you before. You can put it as a regular element, not in a global wrap. Anyway, we are currently looking for a solution on this issue. Best regards
    in global wraps deleted Comment by Phil June 2024
  • I have changed that on your website: https://forum.muffingroup.com/betheme/uploads/741/94OXFV45TCLH.png But your server cache prevents you from seeing the change for users that are not logged in. Please clear your server cache and check it. https://…
    in My website isn't displaying correctly except in a browser where I'm logged in Comment by Phil June 2024
  • It was caused by the theme option being set. The product layout was set to three columns. https://forum.muffingroup.com/betheme/uploads/810/N2SGQ58OCDC2.png I have changed that to four columns, and now it works properly. We will take a look at this …
    in Be Theme Attributes Widget not working correctly Comment by Phil June 2024
  • Sorry, but I completely do not understand the sentence you wrote. Could you try to write a bit clearer and check your grammar? It would help me out. Thanks
    in fancy product designer Comment by Phil June 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Woo Atribute Styling Comment by Phil June 2024
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Betheme Live System and Test System Comment by Phil June 2024
  • I have activated the Fixed position and disabled the sticky header, and it works. https://forum.muffingroup.com/betheme/uploads/531/Y333OD9WQLGD.png https://forum.muffingroup.com/betheme/uploads/799/6K6LJ55WRM9S.png Please check it out. Best regards
    in Is it possible to fix the top section of a custom header template? Comment by Phil June 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Side slide moves content Comment by Phil June 2024
  • The following demo, for example, uses a post template: https://themes.muffingroup.com/be/charity4/. Let me explain that with screenshots. This is post template: https://forum.muffingroup.com/betheme/uploads/493/WG6ULYMSYO0G.png This is the Post Cont…
    in Single Post Template Cant be Edited with BeBuilder. Comment by Phil June 2024
  • I have received information that the person who manages the mailbox answered to all of your messages. Please check your mailbox, including the spam. We currently do not have a checkout page template builder, but we are working on this feature to add…
    in fancy product designer Comment by Phil June 2024
  • Edit the menu burger element, and under Style -> Menu, you can adjust the font. https://forum.muffingroup.com/betheme/uploads/732/980PSL3FO2RQ.png Best regards
    in Menu on mobile / burger Comment by Phil June 2024
  • Hi, That is because 1 has a different width than the other numbers. https://forum.muffingroup.com/betheme/uploads/611/9W5D0TUG6Z36.png https://forum.muffingroup.com/betheme/uploads/621/EKPWF9DTX38I.png Open the style tab of the list element and chan…
    in List block Icon alignment Comment by Phil June 2024
  • We have found the root cause, but correcting it is more complex. You have used the same global wrap multiple times on the page. As global wrap has one UID, if it gets deleted once on a page, all places where it was used on the same page will remove …
    in global wraps deleted Comment by Phil June 2024
  • There was a bug in Post Content element that changed the Source back to Default. We have corrected it on your website. Please check it. Best regards
    in Template Single Post - Does not show posts from BeBuilder Comment by Phil June 2024
  • Here you have HTML errors: https://forum.muffingroup.com/betheme/uploads/551/UYO9QX9FTV0Q.png Unclosed <br> tag and misplaced semicolon. I have corrected it, and the page displays correctly: https://forum.muffingroup.com/betheme/uploads/519/Z2…
    in Elements in Wrapper Separating into Columns and Changes Not Saving Comment by Phil June 2024
  • Some parser on your server changes dots to commas in forms, which is incorrect and causes this issue. https://forum.muffingroup.com/betheme/uploads/792/2IC9RD1WCH56.png You must contact your hosting provider and ask to disable the tool that is respo…
    in Problem saving theme settings Comment by Phil June 2024
  • Now, the FTP works, but it leads to an empty catalog. https://forum.muffingroup.com/betheme/uploads/433/7HNF74QTCZ8H.png Please correct that, so we can access all files. Thanks
    in Change size of Logo in sticky header Comment by Phil June 2024
  • One of your plugins causes it. After I disabled plugins except the ones we support, it changed to this: Best regards
    in Price module does not work. Comment by Phil June 2024
  • Hi, In the post edition, you build only post content, so the template is not visible. When you open the live post, you will see that the template is there, and it displays the post content if you placed the Post Content element in the template. Bes…
    in Single Post Template Cant be Edited with BeBuilder. Comment by Phil June 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Be Theme Attributes Widget not working correctly Comment by Phil June 2024
  • Hi, Can you please attach screenshots showing your problem? BTW this link you sent works only for logged users. Best regards
    in Single Post Template doesn't work Comment by Phil June 2024
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