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Phil

Phil

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Phil
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  • Hi, Unfortunately, we do not have such a feature. However we have it on our to-do list, but I cannot tell you the estimated time when it might be out. Best regards
    in Possibilities of BeBuilder and Tabs element Comment by Phil July 2024
  • Hi, Dynamic data should work correctly, but not work in Query Loops. To make it work, you would have to adjust theme files, for which we do not provide help. With the file customization you should contact your web developer. Best regards
    in BeBuilder reading bespoke Post Type Comment by Phil July 2024
  • Hi, Can you please tell me how you created these custom post types? Thanks
    in Blog page showing content in the extra_content div Comment by Phil July 2024
  • Hi, I am happy to see that you found the root cause. If you want to use the SR7 engine, please follow their official update guide: https://www.sliderrevolution.com/sr7-velocity-frontend-engine-update/ Best regards
    in After some time photos and files are disappeared. Comment by Phil July 2024
  • Sorry for the misunderstanding. After your video finishes, it stops at the last frame, but your last frame is a black screen. https://forum.muffingroup.com/betheme/uploads/178/INSW9510RTNW.png This is how the last frame looks in one of my videos: ht…
    in Film doesn´t stop like in the settings Comment by Phil July 2024
  • I am happy that you found the culprit and managed to solve that. Is there anything else I can help you with? Best regards
    in Replace image bug Comment by Phil July 2024
  • It can be done with a custom CSS code. Please send a link to your website, and I can help you writing that. Thanks
    in Remove options on hover Comment by Phil July 2024
  • Hi, Did you regenerate thumbnails after importing? https://forum.muffingroup.com/betheme/uploads/265/HNPA7V5IDZ3U.png If not, you can still do it in Betheme -> Tools. https://forum.muffingroup.com/betheme/uploads/460/2XYN95MFXZZ5.png Please use i…
    in Layout not working Comment by Phil July 2024
  • This is due to CSS, which has always been in Betheme, even before the laptop breakpoint. https://forum.muffingroup.com/betheme/uploads/542/WB07PCSV6HHN.png As I mentioned in my previous message, there is no setting to modify this. Only by creating a…
    in Style rules re-flow around 1240px - is there another hidden break point? Can I remove this? Comment by Phil July 2024
  • It seems that is just a Chrome bug. It does not happen on Firefox: https://forum.muffingroup.com/betheme/uploads/224/XYTF56Y1Z5EC.png Neither on a device: https://forum.muffingroup.com/betheme/uploads/950/X6CUMG3TNSBE.png (iPad Pro 11 2020 v16.3) I …
    in Page width glitch - unexplained right margin at certain view widths. Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Revolution slider is fine on preview but not working on website Comment by Phil July 2024
  • So, you handled it, right? Is there anything else I can help you with? Best regards
    in How do I edit the store pages in the prebuit website Clothing Store 2 Comment by Phil July 2024
  • If you want to do a modifications in theme files, and do not want to lose changes after an update, you must use a child theme: https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards
    in Horizontal submenu Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Widget areas disappeared after website template import Comment by Phil July 2024
  • As I mentioned in my previous message, I cannot provide the IP address. Is there any other way to access your WP dashboard? Best regards
    in theme conflicts Comment by Phil July 2024
  • We found the root cause, and it was because you had enabled the One Page option in the page settings. We initially did not think about it at first, and it removes a class from the menu that indicates the active menu. After disabling the One Page opt…
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • The IP worked correctly, thank you. In your files, you have this declared: https://forum.muffingroup.com/betheme/uploads/062/4RPVQJZ7RBHX.png And it might cause the root cause. We commented it out. Please check if the problem still persists after t…
    in Update any page or menu and it wipes pages created clean Comment by Phil July 2024
  • I tried again but without luck. Maybe you have some regional restriction preventing to connect. We are located in Poland. Best regards
    in Issues with Polylang and Pop-Ups Comment by Phil July 2024
  • I have checked everything that could be the root cause, and I have not found anything. It means that your hosting most probably causes it. Please contact your hosting provider regarding this problem. Best regards
    in Header and footer Is not editable for me. Comment by Phil July 2024
  • What steps did you take the last time you get logged out? I played on your website for a while, changed some theme options, created a new page, modified that page, and I was not kicked even once. Best regards
    in I get kicked out of the theme after almost every action Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Builder does't work on custom template "Shop Archive" Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in 404 not found when creating template Comment by Phil July 2024
  • Hi, Please go to WooCommerce -> Settings -> Products, and enable AJAX add to cart: https://forum.muffingroup.com/betheme/uploads/939/L95YY0EQA8Y2.png Also, you can add a cart icon to your header. Best regards
    in Side Cart Issue Comment by Phil July 2024
  • Hello, It fetches the time from the server. I suggest you to change the timezone that will suit the result you are willing to receive: https://forum.muffingroup.com/betheme/uploads/983/HIPWG4JDKAQ2.png It is not visible anywhere, anyway. Best regar…
    in Countdown Timer calculates with wrong time Comment by Phil July 2024
  • Hi, You can set who can use BeBuilder in Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/705/4POWWE35T7ON.png Best regards
    in Role Manager Comment by Phil July 2024
  • I tried to log into your FTP, but it did not work: https://forum.muffingroup.com/betheme/uploads/131/CELGECM5E9HO.png Are you sure that the login credentials you sent are correct? Best regards
    in Update any page or menu and it wipes pages created clean Comment by Phil July 2024
  • I did not understand your question at first. Please edit the wrap with this image as background, and set the background-size to contain. https://forum.muffingroup.com/betheme/uploads/490/LZM1D38GQWDR.png Best regards
    in add a new licenses (same BeTheme) to a WP site Comment by Phil July 2024
  • If you have a mobile header enabled in template options, you must manually add it to the mobile display. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Header notice bar Comment by Phil July 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Header and footer Is not editable for me. Comment by Phil July 2024
  • Sorry, but I cannot log into your WP dashboard as I received this: https://forum.muffingroup.com/betheme/uploads/181/QNX3SED9ODS9.png I cannot provide the IP. Can you disable it for a while, please? If it can be unlocked for a region, we are located…
    in theme conflicts Comment by Phil July 2024
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