Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
8,532
Last Active
Roles
Moderator

Comments

  • We have received your private message, but it is incomplete. You did not attach FTP access. Please send another message with complete data. Thanks
    in Search shows no results Comment by Phil July 2024
  • Are you sure you have no cache or other optimizing plugins active on your server? We checked your files, and everything seems fine. Best regards
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • I have disabled all plugins except the ones we support, and BeBuilder loads correctly. https://forum.muffingroup.com/betheme/uploads/536/FG773A9LA87T.png https://forum.muffingroup.com/betheme/uploads/798/ZNZX0V2KQNL1.png https://support.muffingroup.…
    in Bug BeBuilder Comment by Phil July 2024
  • Sorry, but the FTP still does not work, and it is the same as in the last screenshot I sent you. Are you sure that you sent the correct FTP? Did you check if it works before sending it? Best regards
    in Issues with Polylang and Pop-Ups Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Search shows no results Comment by Phil July 2024
  • Hi, You can create a section in your header template hidden on the scroll. Just like in this demo: https://themes.muffingroup.com/be/lingerie/ https://forum.muffingroup.com/betheme/uploads/169/5GHHPAZA8DUE.png Or you can make it closable. https://fo…
    in Header notice bar Comment by Phil July 2024
  • We investigated it, and it the styles load on your website, but some script removes them. Do you not have some tool on the server that could cause this? If you do not recognise anything that could be the culprit, please also send us FTP access so we…
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • Do you mean filters on the left in the sidebar? If yes, please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ Best regards
    in Laptop menu Comment by Phil July 2024
  • There were a couple of misconfigurations with wrap and element widths, so I changed them or switched to default. Best regards
    in Laptop menu Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in front end page working fine, but be builder not working in backend. Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Bug BeBuilder Comment by Phil July 2024
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
    in Add template from an other theme Comment by Phil July 2024
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Portofolio doesn’t load every time Comment by Phil July 2024
  • My apologies, I mistaken that Pre-built websites can be disabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/251/AIT8M2SGBSDX.png You can hide the Advanced tab with BeCustom: https://foru…
    in Delete theme after use Comment by Phil July 2024
  • Thank you for the link, but I still do not know how you want to customize it. Please provide more details. Thanks
    in How to Customize Category Page Template with BeTheme Comment by Phil July 2024
  • Hi, It is a product, and this product uses a single product template. This is how your single product template looks on mobile view: https://forum.muffingroup.com/betheme/uploads/173/T2IE22SYDBBH.png https://forum.muffingroup.com/betheme/uploads/733…
    in WooCommerce product section BG distorted in mobile view Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeBuilder is buggy? Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page width glitch - unexplained right margin at certain view widths. Comment by Phil July 2024
  • Hi, To edit this width, you must modify the laptop view. There is no option to adjust settings for devices between 1240 and 960px. Best regards
    in Style rules re-flow around 1240px - is there another hidden break point? Can I remove this? Comment by Phil July 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Description is not appearing to products Comment by Phil July 2024
  • Try this: .mfn-header-tmpl-menu-sidebar-wrapper .mfn-header-menu .mfn-submenu{  box-shadow: none; } Best regards
    in Menu Burger Alignment Issues Comment by Phil July 2024
  • 1) I can see that it works. https://forum.muffingroup.com/betheme/uploads/773/W0MZ15MQDIMB.png 2) Services align like this for me: https://forum.muffingroup.com/betheme/uploads/314/B1SY6DL2YVCP.png Is there any way to replicate that? Best regards
    in Horizontal submenu Comment by Phil July 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in BeBuilder is not loading when I click on a page to edit. Comment by Phil July 2024
  • 1) Your video must have loop option enabled. Edit your slider and set this option there. https://forum.muffingroup.com/betheme/uploads/006/NMB1JGEPCDBM.png 2) Go to Betheme -> Theme options -> Responsive -> Header, and set different header …
    in Film doesn´t stop like in the settings Comment by Phil July 2024
  • Hi, Please see the following article: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Best regards
    in Problem with the menu Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in lag scrolling on pages Comment by Phil July 2024
  • 1) There is a description next to this option. It is useful when you use a plugin that display some content in the add to cart button area and breaks the layout. 2) Sticky arrows will appear when you activate them in Betheme -> Theme options ->…
    in add to cart in single product template Comment by Phil July 2024
  • Hi, The first page of the products list or category should redirect to the main page because, without it, there would be content duplication. You should contact your SEO specialist if you have any doubts about that. Best regards
    in These pages aren't indexed or served on Google Comment by Phil July 2024
  • Please open the Query Loop settings, and adjust the Item width in the Style tab. https://forum.muffingroup.com/betheme/uploads/700/OQ5YND0V2UI7.png Best regards
    in add a new licenses (same BeTheme) to a WP site Comment by Phil July 2024
  • Hi, If it displays correctly now, how to replicate your problem? https://forum.muffingroup.com/betheme/uploads/520/MTZ5G9FX9YP0.png What steps do you take? Did you try disabling your plugins to see if none of them cause this issue? Best regards
    in I cannot change my menu Comment by Phil July 2024
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.