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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Active menu color doesn't work (anymore) Comment by Phil July 2024
  • Hi, Please disable Wordfence and check if the problem persists. You can also try to learn Wordfence that this action is safe by enabling Learning Mode. https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ Best regards
    in Header and footer Is not editable for me. Comment by Phil July 2024
  • Hi, 1) Please go to Betheme -> Theme options -> Global -> Image frame, and set the style to Zoom or Disable it. https://forum.muffingroup.com/betheme/uploads/673/631W1603707E.png 2) In Betheme -> Theme options -> Shop -> General, s…
    in Remove options on hover Comment by Phil July 2024
  • It displays this way for me: https://forum.muffingroup.com/betheme/uploads/095/T2O1Q8FOAZT4.png And in the private window: https://forum.muffingroup.com/betheme/uploads/259/72UHRFUM6NI8.png Best regards
    in Button color changed after update Comment by Phil July 2024
  • Hi, Please see the following article: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Best regards
    in "Call us" button on the top right Comment by Phil July 2024
  • Hi, Please see the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-single-product/ Best reg…
    in How do I edit the store pages in the prebuit website Clothing Store 2 Comment by Phil July 2024
  • Hi, Please provide more details about precisely what you want to achieve. Thanks
    in custom loop Comment by Phil July 2024
  • Did you handle this in the meantime? When I received login credentials from you I opened a link to your WP dashboard, and it works correctly: https://forum.muffingroup.com/betheme/uploads/093/V8ZHA1FIS1NO.png I did not change or modify anything. Be…
    in Can't login into WP-Admin site Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Film doesn´t stop like in the settings Comment by Phil July 2024
  • Hi, 1) No, we do not have an element that counts down. 2) You can put the currency symbol before the number in the Prefix field. https://forum.muffingroup.com/betheme/uploads/990/UNQA5ZRLQPWE.png Best regards
    in Counter inline reversed Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Can't login into WP-Admin site Comment by Phil July 2024
  • It seems that your server blocks images from loading from outside your domain. You must contact your hosting provider regarding this. Best regards
    in Make externally sourced images appear Comment by Phil July 2024
  • Can you explain more about what you do not understand, please? I can see that the action button and other buttons are exactly the same as you indicated in the theme options. Best regards
    in Button color changed after update Comment by Phil July 2024
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Can't edit Single Blog Post template Comment by Phil July 2024
  • Sorry but neither WP nor FTP access are working. https://forum.muffingroup.com/betheme/uploads/655/VO4CUCR44BLX.png https://forum.muffingroup.com/betheme/uploads/800/3KBNUNZ5U6XX.png Please resend them, but ensure that the login credentials are corr…
    in Issues with Polylang and Pop-Ups Comment by Phil July 2024
  • Hi, Simple GDPR banners from theme options might not be enough. We have a GDPR features extension on our to-do list, but we do not have an ETA when it will be out. For now, I suggest using an external plugin. Best regards
    in GDPR2 Legal Question Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Make externally sourced images appear Comment by Phil July 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in I want to adjust the text size of my wp article theme as shown in the picture. Which setting should Comment by Phil July 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in Description is not appearing to products Comment by Phil July 2024
  • Hi, You can activate Blank Page template in the page edition. See the following screenshot: https://forum.muffingroup.com/betheme/uploads/812/F5EZXLEG22MC.png Best regards
    in Create a single page without a footer and header Comment by Phil July 2024
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in Slider About Comment by Phil July 2024
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pop-Ups working inconsistently Comment by Phil July 2024
  • In Betheme -> Theme options -> Sidebar, enable the Sticky option. https://forum.muffingroup.com/betheme/uploads/621/JGZGFPK30SMZ.png Best regards
    in How can I add a fixed menu at the left? Comment by Phil July 2024
  • Hi, Please go to Betheme -> Theme options -> Shop -> Single product, and you can adjust the background color there. https://forum.muffingroup.com/betheme/uploads/414/C7EOKC4KIECL.png Best regards
    in How to change the background color Comment by Phil July 2024
  • I can see that the header you built is in use. If you are referring to this part: https://forum.muffingroup.com/betheme/uploads/209/VIR3J1S9904X.png (I am not sure because you did not attach a screenshot as I asked in my previous message) then this …
    in starting over - changing the initial site template Comment by Phil July 2024
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
    in after translate menu changes appearance Comment by Phil July 2024
  • Please go to Betheme -> Theme options -> Shop -> Single product, and see if you do not have Cart button extra options enabled. If it is enabled, disable it, and check if the layout is correct then. https://forum.muffingroup.com/betheme/uplo…
    in add to cart in single product template Comment by Phil July 2024
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Console errors Comment by Phil July 2024
  • Hi, You can choose selected data only to import theme options only: https://support.muffingroup.com/documentation/pre-built-websites/#data-import Only note that you should not reset the database so you will not lose any pages, posts, media, etc. Onl…
    in Import colour schemes Comment by Phil July 2024
  • Here you go: https://support.muffingroup.com/documentation/installation-updates/#theme-updates Best regards
    in Cart on the menu is not updating when changing items in checkout page Comment by Phil July 2024
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