Phil
Phil
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- Phil
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Can you attach a screenshot showing your problem, please? Thanks
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Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we suppor…
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I received your private message, but FTP access does not allow me to edit the files; also, in the WP panel, I cannot deactivate your plugins in bulk, which is necessary to find the root cause. Please correct these two things and let me know when you…
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We have corrected it and imported that demo successfully to your website. Please check it out. Best regards
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Hi, I have passed this on to the dev team, and they answered me that we will add a filter that will allow to modify this in a child theme. Checking user roles is necessary for security reasons. Best regards
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Hi, Please see the following article: https://support.muffingroup.com/faq/troubleshoot-guide/ Check the paragraph about the cache. Thanks
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Custom Under Construction page from Theme options works only if you create your page with BeBuilder, and there is no workaround for that. Best regards
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Can you please send the login credentials again, with the FTP access (last time you did not attach FTP)? Thanks
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The default icon package is made up of selected icons from https://icomoon.io/app/. Best regards
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So everything is fine now? Is there anything else I can help you with? Best regards
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This could mean that some cache still holds it. Please ensure that your purged cache in your WP (if you use any plugin for that), or cache tool on your server. Best regards
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Hi, Please do not share your license key on the forum, as others can see them. Anyway, you should do as the error message says, so please send this information privately through the contact form, which is on the right side at https://themeforest.net…
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The click and link works, but it shows the home page instead of the product page. https://forum.muffingroup.com/betheme/uploads/847/70DH31VZQIK5.png It could mean that you have some redirections set on your website. Betheme does not have an influenc…
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Sorry, but I am extremely confused by your message, and I do not understand what you want to achieve now. Can you please explain that in more detail? It would also help if you have some examples of graphic project or anything like that. Best regards
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1) Divider element is on your website but you did not assign any settings to it. Red color in BeBuilder is only for visibility, so it is easier to locate this element and edit it. 2) You can style that in the Style tab of the Shop Slider element. ht…
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Hi, This demo uses the Header Builder template, and if you want to edit font size you must open the template, and edit the menu element. https://forum.muffingroup.com/betheme/uploads/921/6WCIRAAZYIF1.png Best regards
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This is the only search element we provide. If you would like to have different functionalities, you would have to use an external plugin, but we cannot recommend any plugins other than the ones we support. https://support.muffingroup.com/documentat…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, 1) The website does not look good, as it appears that you do not have the WPBakery plugin active. Please activate it and recheck your website. 2) Do you receive error messages or similar messages when trying to update Betheme? If yes, please exp…
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Hi, 1) Please go to Betheme -> Theme options -> Addons & Plugins -> Addons, and select this option: https://forum.muffingroup.com/betheme/uploads/970/0IWONDE3ULGT.png 2) I am not sure to which list and woo item you refer to. Can you att…
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Hi, I can see that Quert Loop is being used on your website. You must edit your page with BeBuilder and manually remove the Icon Box element with the heart icon. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi @divinedesignmarketing, Are you sure that you have Betheme active on your website? I have checked that, and it shows this for me: https://forum.muffingroup.com/betheme/uploads/323/CZG0ASV2T2WS.png If you have Betheme active, please send us the Wo…
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Like WordPress, we recommend having a version of PHP 7.4 or higher. Best regards
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Hi, We suggest using the Duplicator plugin for that. See the following article: https://support.muffingroup.com/faq/how-to-migrate-website/ Best regards