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Phil

Phil

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Phil
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  • I do not see those you marked on your screenshot. Did you handle this in the meantime? https://forum.muffingroup.com/betheme/uploads/591/S8LJ7BW0VRP8.png Best regards
    in list option in shop productd Comment by Phil February 2024
  • Hi, Please check if these products are not set in Cross-sells in product edition. https://forum.muffingroup.com/betheme/uploads/506/9U5W9F8BEFME.png When this field is empty, no products should appear in the cart. Best regards
    in You may be interested in blocking cart info Comment by Phil February 2024
  • Hi, It is a Sliding Top. You can hide it in Betheme -> Theme options -> Header & Subheader -> Extras. https://forum.muffingroup.com/betheme/uploads/028/FU4X7Y5FHYGD.png Best regards
    in How to hide top bar arrow Comment by Phil February 2024
  • Hi, You can use some external plugin for that or embed the reel using code from Instagram. When you are on Instagram, click on three dots next to the account name, and there you will find the "embed" option. https://forum.muffingroup.com/b…
    in Video Comment by Phil February 2024
  • @manager-teamq, After a troubleshooting process we figured out that it is related to this option: https://forum.muffingroup.com/betheme/uploads/708/6BZP57LGWZNR.png After we disabled it, the problem did not occur anymore. However, I must inform you …
    in Compatibility Issue Between YITH WooCommerce Gift Cards Plugin and BeTheme Version 27.3.3 Comment by Phil February 2024
  • Hi, No, we do not have such a feature in Betheme. Best regards
    in Shipping bar in the code Comment by Phil February 2024
  • Hi, If you do not assign a background color to the section in the header builder, then by default it will be transparent. You can also edit your template, and ensure that. https://forum.muffingroup.com/betheme/uploads/100/OAZK3IX0WOAN.png Also, in t…
    in transparent header layout (formerly in BeTheme -> options -> header -> layout) Comment by Phil February 2024
  • Hi, Please go to Betheme -> Theme options -> Responsive -> General, and check if the Responsive option is enabled. https://forum.muffingroup.com/betheme/uploads/686/T8ZIBCGFYZ7N.png Thanks
    in Responsive not working in Mobile Comment by Phil February 2024
  • Always happy to help. If you have any other questions or problems, feel free to ask. Best regards
    in Blog single post tweaks (UltimateFAQs clashes) Comment by Phil February 2024
  • Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, keep minifying plugins disabled because I must check your website …
    in After latest update website changed Comment by Phil February 2024
  • Hi, Your video weighs too much. It has ~160MB! You must use a much lighter video. In our pre-built website, we try not to reach more than 1MB, and in that case, the less, the better. Thanks
    in site slowness Comment by Phil February 2024
  • Firstly go to Betheme -> Theme options -> Global -> Advanced, and hide the content padding. https://forum.muffingroup.com/betheme/uploads/215/4AIUV0AILFDJ.png Moreover, please use the following CSS code: .ufaq-template-default .section-post…
    in Blog single post tweaks (UltimateFAQs clashes) Comment by Phil February 2024
  • For the first scenario, you can use the page template. See the following article: https://support.muffingroup.com/how-to/how-to-use-templates/ In the second case, you can use the portfolio template: https://youtu.be/bap9lt2prYU?si=KziTYaxrBXN_pFcu&a…
    in Template Problem Comment by Phil February 2024
  • Sorry, but the account I have access to still does not have admin rights. Are you sure that you changed it? Best regards
    in Toogle Text Aligment Comment by Phil February 2024
  • I wrote my message before the person who manages the mailbox forwarded your message to me. The new domain works, thank you. However, I could not find the page you described in your first message. Can you tell me where I should navigate, please? Tha…
    in Blog single post tweaks (UltimateFAQs clashes) Comment by Phil February 2024
  • Hi, Please go to Betheme -> Theme options -> Performacne, and check if you did not deactivate Block library. https://forum.muffingroup.com/betheme/uploads/014/8MJDYHW8EJCR.png If it is not checked, activate it and see if the problem persists. …
    in Adding image gallery to post type content. Comment by Phil February 2024
  • Hi, It is something that can be done with a custom CSS. However, I suggest using BeBuilder for your description instead where you can adjust it directly in the builder. Best regards
    in Change font size Comment by Phil February 2024
  • Hi, We have not received such a request yet, but I will pass your message to the dev team, and we will consider adding this feature in future updates. Best regards
    in Conditional logic time Comment by Phil February 2024
  • Hi, If you check the info next to The Content option, you will know what this option is for. https://forum.muffingroup.com/betheme/uploads/431/UC7Y4J4YKTZY.png For the transparent content, the option from your last screenshot should do the job. If i…
    in Make Content Background Transparent or Hide Content of a specific page... Comment by Phil February 2024
  • Hi, Do you need a ready-to-go layout that you would slightly change according to the portfolio page, or all portfolio pages should look the same, and only things like featured images or text will differ? Best regards
    in Template Problem Comment by Phil February 2024
  • The login credentials you sent work, but we need admin rights to check what you mentioned. Please change this user privileges. Thanks
    in Toogle Text Aligment Comment by Phil February 2024
  • Hi, Please go to Betheme -> Theme options -> Addons & Plugins -> Addons, change the Elementor Container Contnet width to Theme options... and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/325/O7OH5445U1Y0.…
    in Layout Shift Issue in SPA 6 Demo - Assistance Needed Comment by Phil February 2024
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in My Menu logo Is not showing up Comment by Phil February 2024
  • Hi, The moving text is an animated SVG placed as a section background overlay, so you cannot change the text, and you must replace this background overlay to have something different. The video is a section background. https://forum.muffingroup.com/…
    in Editing something on a Theme Comment by Phil February 2024
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Font selection issue Comment by Phil February 2024
  • Hi, 1) Can you explain greater what you mean by "the elements don't stay aligned", please? It displays like this for me: https://forum.muffingroup.com/betheme/uploads/035/Y45XMBPT0DWG.png 2) Please tell me what plugin for translations you …
    in Misc Element Behaviors Comment by Phil February 2024
  • Hi, You must edit your home page and change the Slider in the Page options to --Select--. https://forum.muffingroup.com/betheme/uploads/409/CW0J2T68ZYTL.png If this does not help, you must temporarily activate the Slider Revolution and repeat these …
    in [rev_slider carwash3] Comment by Phil February 2024
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in After latest update website changed Comment by Phil February 2024
  • Hi, Sorry, but I do not know how your website looked before, and I have no reference to know what gaps you are talking about. Please attach a screenshot showing what you are talking about. Also, please tell me what is happening when you try to updat…
    in Error after update Comment by Phil February 2024
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-one-page/ Best regards
    in Menu one page Comment by Phil February 2024
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