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Phil

Phil

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Phil
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  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in multivendor Comment by Phil December 2023
  • Now, the person who manages forwarded your message to me, and I checked your website. 1) The cart page did not open because you had the wrong page assigned in WooCommerce settings. https://forum.muffingroup.com/betheme/uploads/141/9S3VEH0E12ID.png I…
    in Re: Adding A Page, Changing Colors, Menu Comment by Phil December 2023
  • Sorry, but we didn't get any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inform…
    in Builder version issue. Comment by Phil December 2023
  • As I know there is a plugin called Classic Editor that changes Gutenberg to the old Classic editor. https://wordpress.org/plugins/classic-editor/ Unfortunately, as I mentioned, I cannot help with modifications to the child theme. Best regards
    in Functions.php error Comment by Phil December 2023
  • Recheck that, and indeed this problem persists. We are investigating it further. Best regards
    in BeBuilder Bug Comment by Phil December 2023
  • Hi, Please try to use the following dynamic data: {postmeta:mfn-post-subheader-image} Best regards
    in subheader_image like featured_image Comment by Phil December 2023
  • Hi, In Betheme -> Theme options -> Header & Subheader -> Subheader, you can increase top padding for the subheader. https://forum.muffingroup.com/betheme/uploads/013/PMYEU9T413B0.png Best regards
    in Header Comment by Phil December 2023
  • Sorry, but the login credentials you have sent are not working for me. https://forum.muffingroup.com/betheme/uploads/036/GOM5JYRA7IK0.png Are you sure that they are correct? Best regards
    in Home page missing Comment by Phil December 2023
  • When I opened your home page, the 500 error appears. https://forum.muffingroup.com/betheme/uploads/161/J2IHKU1LNH92.png As soon as I disable Slider Revolution, FooBox Image Lightbox, and FooGallery, the builder loads correctly. https://forum.muffing…
    in Error in bebuilder Comment by Phil December 2023
  • We found the root cause. You had the Block library disabled in Performance options. As soon as I enabled it, the gallery started to work correctly. https://forum.muffingroup.com/betheme/uploads/260/92OOO2NJV2D6.png Please check it out. You can also …
    in Gallery images beneath each other Comment by Phil December 2023
  • You should be able to use as many columns as you want. Please check if you did not make any mistakes in HTML by not closing some tags, or putting them in a wrong place. If you cannot find anything like this, please send us the WordPress dashboard ac…
    in Can not update content, Circle spin Comment by Phil December 2023
  • Hi, Please edit your header template, go to the header options, and change the Body offset for header to Yes in the Mobile header area. https://forum.muffingroup.com/betheme/uploads/555/DJKEGGHAT46S.png Best regards
    in Revolution slider displays in header on mobile only Comment by Phil December 2023
  • Unfortunately, login credentials to the staging domain no longer work. However, I have checked your website with browser developer tools and found that the following CSS code from the child theme caused an improper column layout. https://forum.muffi…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mobile header is something wrong. Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Gallery pictures broken on mobile Comment by Phil December 2023
  • Sorry, but what about the rest of the things I asked you in my previous message? You sent a screenshot only with no explanation and no link to your website, which is unfortunately not telling me much. Can you explain that in more detail, please? Th…
    in Conflict with style "overflow" Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Comment by Phil December 2023
  • We are fully compatible with Elementor builder (plugin), and most of our pre-built websites have their own version made with this builder. However, we cannot take responsibility for their hosting. Their limitation is that their hosting does not allo…
    in Plugin could not be activated because it triggered a fatal error. Comment by Phil December 2023
  • Unfortunately, there is no option to change that. In this navigation, we load only the URL given by WooCommerce. It is a WooCommerce limitation that we cannot overcome. Best regards
    in Share button Comment by Phil December 2023
  • It's good to see that you found the culprit. Is there anything else I can help you with? Best regards
    in Updated Betheme on my site and folio's not working Comment by Phil December 2023
  • Alright, now, I see what might be the reason. Try to set the featured image in the Style tab under the Item subtab. https://forum.muffingroup.com/betheme/uploads/123/KSRAJ4GVI1W7.png Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot select background image to change Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Megamenu Cache in differents navigators Comment by Phil December 2023
  • Hi, Are any of your posts Sticky? On the screenshot, I can see that you have the Sticky Posts option set to Include. Did you check if the same thing happens if you switch it to Exclude? Best regards
    in The Blog Slider component does not work correctly Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Problem with duplicating elements Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Responsive Editing Issues Comment by Phil December 2023
  • Hi, The video must be uploaded to your server (media library). https://forum.muffingroup.com/betheme/uploads/061/Q42175YIOA63.png https://forum.muffingroup.com/betheme/uploads/155/WWL13CCFQQ8I.png Best regards
    in video background Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in BeBuilder hanging Comment by Phil December 2023
  • No, there is no option for that. You must manually add menus to your Sidebar Menu. Best regards
    in Display megamenu in mobile Comment by Phil December 2023
  • Please recheck it now, and let me know if the problem persists. Thanks
    in BeBuilder Bug Comment by Phil December 2023
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