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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu icons not showed Comment by Phil December 2023
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Error in bebuilder Comment by Phil December 2023
  • You did not set up a sidebar position in the Shop template. https://forum.muffingroup.com/betheme/uploads/606/4HQQ4XOQ5JRM.png I have set it up, and it works correctly. https://forum.muffingroup.com/betheme/uploads/014/IDQI88PMONIN.png Best regards
    in Product filter now showing Comment by Phil December 2023
  • In Appearance -> Menus, you must enable Description in the Screen options, and then you will be able to remove the description. https://forum.muffingroup.com/betheme/uploads/113/P4EB9CEMCUZX.png Best regards
    in Menu description and side bar Comment by Phil December 2023
  • Sorry, but I do not know where the bug is on your video. Everything seems to be working correctly. Anyway, did you try using the Trailer Box element? Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Home page missing Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Opacity of Logo and some of images is very low. Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Colors product Comment by Phil December 2023
  • Check the following link: https://support.muffingroup.com/documentation/installation-updates/#theme-updates Best regards
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Your staging domain is password-protected. Please login credentials privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will that. Notice! Please attach a link to this forum discuss…
    in Builder version issue. Comment by Phil December 2023
  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what that. Notice! Please attach a link to this forum discussion. Sending…
    in Disable BeTheme header Comment by Phil December 2023
  • Hi, You can change it in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/384/6AUYM6WVVEWT.png Best regards
    in Logo mobile phone center Comment by Phil December 2023
  • Hi, It is a part of the header height. The Subheader text is placed there as a background image: https://forum.muffingroup.com/betheme/uploads/779/0TMLAZAUQ9XX.png And it disappears when you make Header height zero, in Betheme -> Theme options -&…
    in How to edit the part below the main menu Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Conflict with style "overflow" Comment by Phil December 2023
  • You must edit the sticky version of your header and assign a different menu to this menu in the sticky version or disable the option to show it in Appearance -> Menus. https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/…
    in Mega menu header keeps open on sticky menu Comment by Phil December 2023
  • Hi, Sorry, but we do not provide help with child theme file customization. https://forum.muffingroup.com/betheme/uploads/032/6D2ATU7ISHEV.png https://support.muffingroup.com/documentation/installation-updates/#child-theme However, in Theme options -…
    in Functions.php error Comment by Phil December 2023
  • Hi, The mobile display cannot show the Mega Menu. For mobile, you must create a separate menu or use the Sidebar Menu Builder. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ https://support.muffingroup.com/video-tutorials/s…
    in Display megamenu in mobile Comment by Phil December 2023
  • Hey, If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard). After that, get into the license manager o…
    in Can not install Slider Revolution plugin. Comment by Phil December 2023
  • Hi, Do you use the Wordfence plugin? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ If not, please disable all of the plugins and check if the problem persists. Thanks
    in Can not update content, Circle spin Comment by Phil December 2023
  • You can try out the Trailer Box element in query loop. With it all boxes will be the same size, and you will text on overlay. Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • The following CSS code causes it: https://forum.muffingroup.com/betheme/uploads/270/9PURCT6NU7BG.png It does not come from our theme, which is probably from one of your plugins. Disable all of your plugins except WooCommerce, and check if the proble…
    in Order Confirmation Page Comment by Phil December 2023
  • Hi, You can do it through Post/Page Edit. https://forum.muffingroup.com/betheme/uploads/562/RMZFV96A0KJ6.png https://forum.muffingroup.com/betheme/uploads/660/467LCKCF0SFO.png Best regards
    in Ariticle images Comment by Phil December 2023
  • Hi, I do not want to misunderstand you. Can you explain that to me in more detail, please? Thanks
    in Extend site for banners Comment by Phil December 2023
  • I contacted the dev team about this as well, and we will take a look at this. Best regards
    in More improvements based on google page speed and gtmetrix Comment by Phil December 2023
  • Sorry, but we haven't received any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the …
    in Product filter now showing Comment by Phil December 2023
  • Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/300/RID5S3JW6WIJ.png Can you send them again, please? Also, you did not attach FTP access. When you will be sending another message, rememb…
    in Content area blank in BeBuilder Comment by Phil December 2023
  • Your server is not good enough to handle the WooCommerce and Betheme. We created a copy of your website on our environment, and everything works correctly and smoothly. As we did not find any issue in theme files, and in our environment, it loads co…
    in BeBuilder forces a 404 error when trying to edit a page or product Comment by Phil December 2023
  • Sorry, but we haven't received any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the …
    in Re: Adding A Page, Changing Colors, Menu Comment by Phil December 2023
  • What plugin did you use for creating a staging domain? I can see that many theme options settings and some of the WordPress are completely different from those on the main domain. If you used a plugin other than Duplicator, can you please use Duplic…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Try to use the following CSS code: .mcb-sidebar{  z-index: 1!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Sidebar not showing up above the content Comment by Phil December 2023
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