Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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There is a message "The package could not be installed," which means that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/c…
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Hi, It is an animated SVG. If you want to put your own animated SVG there you must create it with some graphic tool like Figma. Best regards
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Please send us WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will try to correct that on your website before an update. Notice! Please attach a li…
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We do not have a roadmap or ETA when this will be out, but we will try to implement it as soon as possible. Best regards
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Hi, You can select different headers for different pages in Page Options. https://forum.muffingroup.com/betheme/uploads/580/LHV2WVYCBAOR.png Best regards
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It means that your license key is not assigned to any domain. In the WP dashboard, go to Betheme -> Dashboard, register your license key, and recheck inserting pre-built sections then. https://support.muffingroup.com/documentation/installation-up…
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Hello, That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffing…
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Hi, It depends on the demo you imported. If you imported a demo that uses Footer Builder, it can be changed in the Footer template. If you imported a demo that uses widgets for the footer, then the copyright text can be set in Betheme -> Theme op…
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Hi, Please do not ever share your license key on the forum, as others can see them. Regarding this message, you must contact us privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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You need to assign it in the page options, just like you did in the first screenshot on your first message. Best regards
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Hi, So, do you want to have only the logo visible in your header? For that I suggest using the Header Builder. You can check the following video tutorial about this tool: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best rega…
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I have received your message, and as soon as I find anything, I will let you know. Best regards
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If you receive a message about the registration limit being exceeded, please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
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Hi, We did not test this plugin with our theme, and we do not support it. However, I tested it with a standard WooCommerce coupon feature, which displays the same way as your screenshot. I have passed it to the dev team, and we will correct that in …
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I understand, but custom code is still custom code. We did not create it, so we do not take it into account in updates. Our theme evolves with each update, and some structures and functions might change between updates. If custom code stops working …
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Now I logged into your website, and a popup appears. https://forum.muffingroup.com/betheme/uploads/584/787TITJ0SD4A.png Did you clear the cache after assigning the popup to the page? Best regards
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I can see that you have Wordfence installed. Follow the steps described in this article and check if the problem persists: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ Best regards
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It is not related to Betheme. Through the cPanel file manager, I deactivated Betheme on your website, and still, the same error message appears. It has to be some server configuration, so I recommend contacting the hosting provider, as the PHP versi…
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There is no option for that, but you can send us suggestions on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest We will take that into account. Best regards
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I just rechecked your website, and in the source, I noticed that another theme is active, not Betheme. https://forum.muffingroup.com/betheme/uploads/762/I6OGGZEYJ2NM.png Are you sure that you refer to the correct website? Best regards
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I meant that .the_content_wrapper does not appear on all pages. Would be so kind as to explain to me how the CSS is not the problem? As I showed you before, the gap disappears when this CSS is not in use. The update is not a problem because without …
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I'm sorry, but as I already mentioned in my previous message, we do not offer technical support for external plugins. However, if they tell you which part of our JS exactly causes this issue and why, we will be able to look closely at this problem. …
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Hi, We have never tested this plugin with our theme, and it is not on our supported plugins list: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility. However, if you contact Borlabs 3.0 support and they tell you which part …
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Hey @stephan53, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a…
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Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hi, So everything is fine now? Can I help with anything else? Happy to see that our theme suits you. ? Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privat…
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FYI, we introduced this option in the latest update (27.2.11). It can be found in Betheme -> Theme options -> Addons & Plugins -> Addons. https://forum.muffingroup.com/betheme/uploads/347/CPP6YMB6X9VE.png Best regards