Phil
Phil
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- Phil
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Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privat…
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If this happens again, try to memorize your steps, and let me know how to replicate this issue. It might also be related to the cache, so if you have any plugin or tool enabled on the server, you might refresh it. Best regards
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Hi, It is an Action Bar. You can disable it in Betheme -> Theme options -> Menu & Action Bar, and uncheck the Show above the header option. https://forum.muffingroup.com/betheme/uploads/197/XPJ203THGUAH.png Best regards
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You have many unclosed tags on that page: https://forum.muffingroup.com/betheme/uploads/971/DH6R0U2HB6DN.png You should correct all unclosed/misplaced HTML tags. However, because of that, this page might be not fixable, and you might have to recreat…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Can you attach a screenshot showing what you refer to, please? Thanks
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Try the following: Open BeBuilder, go to builder settings, change the Column text editor (to another one than you have currently), and switch it back to the previous setting. https://forum.muffingroup.com/betheme/uploads/514/E4O8HIEU6XX3.png Best re…
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Hi, Please go to Betheme -> System status, and check if your server meets theme requirements. If not, please contact the hosting provider and ask to correct that. If not, please disable all of the plugins, and try again. Best regards
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Hi, Did you not receive the following notice?: https://forum.muffingroup.com/betheme/uploads/460/RFNS0CHJNJEV.png Can you attach the link to your website, please? Best regards
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Sorry, but the login credentials you have sent do not work. Please resend them and ensure that they are correct. Thanks
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For further investigation, we will need FTP access. Please send it as you did with the WP dashboard. Thanks
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I'm really sorry, but I can't assist you effectively if your responses are brief, lack detail, and don't include screenshots to illustrate your issue. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will try to contact the Slider Revolution to resolve that. Notice! Please…
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Hi, If some media from the pre-built website are still in use on the existing website, you can determine which demo was used. For demo images, we always give names with the demo as titles. If you send a link to that website, I can help you check tha…
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
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You must edit your htaccess file and change the "X-Frame-Options" to “SAMEORIGIN”. https://stackoverflow.com/questions/27358966/how-can-i-set-x-frame-options-on-an-iframe Best regards
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It should be available in the upcoming update. Best regards
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Please check if you do not have any caching tool enabled on your server. If you are not sure about that, contact your server administrator. Best regards
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Always happy to help! If you have any other questions or problems, let me know. Best regards
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Hi, The uploaded custom font goes to https://yourwebsite.com/wp-content/uploads/year/month/font.ttf. I tried to replicate this issue in my environment, and the custom font worked with cache option built-in theme options. Are there any extra steps to…
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Glad I could help. If I can help with anything else, please let me know. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, please send us the WordPress dashboard and FTP access priva…
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1) The Header Builder does not load because of one of your plugins. After I disabled all plugins except the ones we support, it loaded. To see which plugin causes incompatibility, you should disable them one by one. 2) Moreover, your server does not…
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Hello, Please do not share login credentials on the forum, as others can see them. Anyway, the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/969/JZNSOUKSKXDO.png Please send them again through the con…
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If it is correct without a caching plugin, you should contact the cache plugin author. Also, I do not know how you migrated your website, but I highly recommend using the Duplicator plugin as we never had problems with it. https://wordpress.org/plug…
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Hi, You should put this ID in the Popup ID field. https://forum.muffingroup.com/betheme/uploads/740/SWHSGBHZZ5SF.png Note that the popup must be assigned to this page in the Page options, or it must be assigned to the entire website with the conditi…
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Sorry if I was not clear enough. Slider Revolution is not our plugin, and we do not take responsibility for their bugs. We and other customers have already reported this issue to them before, and they stated that they found the root cause and correc…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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When you start a migration, deregister it on the subdomain, register the license on the main one, and register again on the subdomain. Then, both domains will work under the same license. Best regards