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Phil

Phil

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Phil
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  • It is hard to determine what might have been wrong before, but if this happens again, try to memorize the steps you did, and let us know how to replicate this issue. Anyway, it's great to see that it works correctly now. Best regards
    in Popup ID - Link Comment by Phil November 2023
  • Please do not create duplicate questions regarding the same topic. I answered in the new discussion you created. https://forum.muffingroup.com/betheme/discussion/71617/fixed-menu-covers-the-content#latest Thanks
    in Logo size scrool Comment by Phil November 2023
  • Hi, We had to update the tool responsible for single page import on that demo. Please try again now. Best regards
    in Error in Single Page Import feature Comment by Phil November 2023
  • Hi, I have checked your website with iPhone 12, and the images load correctly. https://forum.muffingroup.com/betheme/uploads/536/RL52RPBVT2P9.jpg Are there any steps to reproduce this issue? Best regards
    in White/Blue Question Marks on mobile Comment by Phil November 2023
  • Sorry, but we didn't get any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure that you send all of the require…
    in After Update, BeBuilder takes several minutes to load, and won't save some page Comment by Phil November 2023
  • I have checked your website, and the cart page works correctly on desktop. https://forum.muffingroup.com/betheme/uploads/808/8WGNTF1T6BV0.png Can you explain what you refer to, please? Best regards
    in Header Chart settings Comment by Phil November 2023
  • I have rechecked that, and changes in text or images do not erase the content. https://forum.muffingroup.com/betheme/uploads/584/J2GGDNO45W9U.png Are there any extra steps to reproduce this issue? Best regards
    in the elements disappear Comment by Phil November 2023
  • Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/022/GQAAA9I3W9WE.png https://forum.muffingroup.com/betheme/uploads/222/YYKV4OAJVZG9.png Can you resend them and before ensure that they are…
    in Content missing when updates from Muffin Builder (25.1.6) to BeBuilder (latest version) Comment by Phil November 2023
  • Did you see our video tutorial?: https://support.muffingroup.com/video-tutorials/how-to-open-popup-on-image-click/ Please ensure that you do all steps correctly. If it still does not work, please send us WordPress dashboard access privately thru th…
    in Popup ID - Link Comment by Phil November 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Chart settings Comment by Phil November 2023
  • You probably noticed our correction on your website. This fix will albo be implemented in the upcoming update. Best regards
    in add to cart not work properly Comment by Phil November 2023
  • You must edit the product archive template. If you cannot access the image element, you can use the Navigator. https://youtu.be/bap9lt2prYU?feature=shared&t=173 Best regards
    in how to put filter option in shop page from right to left side Comment by Phil November 2023
  • Hi, Betheme does not have such functionality built-in, and you would have to use some plugin for that. I cannot recommend any other plugins than the ones we support. https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best …
    in BeEmployment Solutions Comment by Phil November 2023
  • Hi, If you used Elemntor, WPBakery, or Gutenberg for your posts and pages, then the process will be quite simple because Betheme supports all these builders. You will have to activate Betheme and adjust theme settings like colors, fonts, header styl…
    in Migrating a site from a previous theme Comment by Phil November 2023
  • By theme, you mean pre-built websites, right? You can find a list of our pre-built website right here: https://muffingroup.com/betheme/prebuilt-websites/ Best regards
    in BUILD LAYOUT Comment by Phil November 2023
  • There is no option for that. You can add links in the custom 404 page content. Best regards
    in 404 Page shows no header and footer? Comment by Phil November 2023
  • If it is added by the plugin, then it would be best to contact them regarding this matter. Probably with a custom CSS, it might be done to remove quantity from the products list only, but maybe the plugin authors have a better (maybe built-in) solut…
    in Quantity Buttons for WooCommerce Comment by Phil November 2023
  • Hi, In Betheme -> Theme options -> Header & Subheader -> Header, and change the header style to Fixed. Then the whole header, including the logo, will stay the same after the scroll. Best regards
    in Logo size scrool Comment by Phil November 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Create Space on Related Posts Comment by Phil November 2023
  • Hello, Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in refund Comment by Phil November 2023
  • Please ensure that all HTML tags are placed and closed properly. I duplicated the last item, and it saved correctly. https://forum.muffingroup.com/betheme/uploads/825/56IC5PVBHT1I.png Best regards
    in the elements disappear Comment by Phil October 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
    in Content missing when updates from Muffin Builder (25.1.6) to BeBuilder (latest version) Comment by Phil October 2023
  • Hi, Open the popup template, go to Popup options, and change Display trigger to "On click". Below that you will find Popup ID. https://forum.muffingroup.com/betheme/uploads/006/3Z1709KYRHSF.png Best regards
    in Popup ID - Link Comment by Phil October 2023
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Dont want update theme Comment by Phil October 2023
  • I tried to log in with your FTP credentials, but they did not work. https://forum.muffingroup.com/betheme/uploads/747/LODAWW7KE8M2.png Are you sure that they are correct? Best regards
    in Odd graphic under revslider preventing home page editing Comment by Phil October 2023
  • 1) Choose your element, click on Actions, add an action, set its type to Scroll to ID, and put your ID in the appropriate field. https://forum.muffingroup.com/betheme/uploads/813/CCECDQPT1XB6.png 2) Can you attach a link to that page, please? Thanks
    in how to put filter option in shop page from right to left side Comment by Phil October 2023
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this…
    in Section not editable Comment by Phil October 2023
  • Hi, Please do not create duplicate posts. I have already answered you on the following topic: https://forum.muffingroup.com/betheme/discussion/71602/general-link-button#latest Best regards
    in General link button Comment by Phil October 2023
  • Hi, Yes, you can. If you create such a template, you can later choose it in the product options. https://forum.muffingroup.com/betheme/uploads/401/VO7LGR99DS16.png Best regards
    in eshop change one page Comment by Phil October 2023
  • Sorry, but I didn't get any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the require…
    in Bebuilder for Mega Menu not work Comment by Phil October 2023
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