Phil
Phil
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- Phil
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I do not remember that you talked about the blocked IP here. I do not manage the mailbox (another person is in charge of it), so if you mentioned this in a private message, I did not receive such information. Also, I cannot share IP, but can you whi…
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You should check the SVG images. Their regeneration broke your website. We do not know how they were created, so we do not know what exactly causes it. And yes, you can uninstall these plugins. We forgot to remove them. Regarding the border radius, …
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Hi, What you marked with the question mark is a Subheader. You can hide it in Betheme -> Theme options- > Header & Subheader -> Subheader. https://forum.muffingroup.com/betheme/uploads/598/CVRTTR3426I8.png Best regards
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Hi, Can you please tell me which section you assign the background color to? Best regards
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I was not able to reproduce this, unfortunately. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be th…
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privately thr…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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The sidebar menu template from the templates tab is a different feature than the sidebars from Appearance -> Widgets. The Sidebar menu template can be assigned to the hamburger menu in the header template or can be set to be always visible on the…
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We have corrected your website, and it works correctly now. There is something wrong with your image format (we do not know what exactly) because even the Force Regenerate Thumbnails plugins do not work. You should double-check your SVG images. Bes…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Our theme does not offer such an option. You can contact WooCommerce support if they offer such functionality or some solution for that. Best regards
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Hi, It looks like a menu item description, and you should find it in Appearance -> Menus. https://www.wpbeginner.com/wp-themes/how-to-add-menu-descriptions-in-your-wordpress-themes/ If this is not it, please attach a link to your website so we ca…
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Hi, Please go to Betheme -> System status, and see if your server meets theme requirements. Moreover, you can disable all active plugins and try to install the pre-built website then. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme like Twenty-Twenty, and see if the same thing happens there. Thanks
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Use this code: .call_to_action .button .button_icon{ margin-right: 15px; } Put it in the Custom CSS field in the Page options. https://forum.muffingroup.com/betheme/uploads/526/7M5YW35KOUAV.png After using it, you might also adjust the right paddi…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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What device and browser do you use? I have checked that, and it has the same size despite the scrolling. Before scroll: https://forum.muffingroup.com/betheme/uploads/326/XLP6Q0MF0LSO.png Scroll (sticky header): https://forum.muffingroup.com/betheme/…
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Hello, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under ma…
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Hi, Please see the following link: https://support.muffingroup.com/how-to/how-to-add-icons-to-menu-items/ Check the part about the Header Builder 2.0. Best regards
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If you want to stop using Elementor there and switch to BeBuilder, unfortunately, there is no option to convert content. These are two completely different builders and have different construction, so the only option would be to create your pages fr…
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Try this code: body.style-simple .timeline_items > li{ margin-bottom: 0!important; } Best regards
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Hi, Sorry, but this is not a Betheme related question also Contact Form 7 is not our plugin. Regarding this, you should contact the Contact Form 7 support. Best regards
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Hi, If you want to use an anchor link to another page, you must provide a whole URL. So it should look like this: https://yourwebsite.com/page/#anchor. Also, this video just shows an old version of our builder. To use it, just click on the big blue …
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You can try to adjust the display with the Hide/Show under option. See the following video tutorial: https://support.muffingroup.com/video-tutorials/show-hide-under-breakpooint/ It works not only in the Header elements but on all BeBuilder elements.…
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I do not see this button on your website. However, I can see that you use BeBuilder. In that case, you can adjust the padding in the style tab of the button element options. https://forum.muffingroup.com/betheme/uploads/899/EHCJX11NHN18.png Best reg…
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You have sent access to an empty catalog. https://forum.muffingroup.com/betheme/uploads/334/D0B9IYTMTXFD.png Please correct that, so we will have access to the whole WP. Thanks
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Sorry, but when I tried again now, I could not log in again (not even to an empty catalog). Did check if it works? Best regards
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We are investigating this. I will let you know when we find the root cause. Best regards