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Phil

Phil

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Phil
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  • Please go to Betheme -> Theme options -> Global -> Advanced, and ensure that you have Templates active. https://forum.muffingroup.com/betheme/uploads/833/2ABLG969CMS3.png Also, in the same location, ensure that you do not have BeBuilder hid…
    in HTML in action bar Comment by Phil July 2023
  • Hi, Open Gallery element options, and ensure that you have the images size set to Full size. https://forum.muffingroup.com/betheme/uploads/032/FVMCZ37N4N8K.png Best regards
    in Image gallery in high quality Comment by Phil July 2023
  • Hi, This is not an error. It is a notification. Did you click the link in the message? This demo uses Header and Footer Builder, so changes in theme options regarding these parts of your website will have no effect, and to modify these, you need to …
    in Header and Footer disable Comment by Phil July 2023
  • Hi, Unfortunately, there is no option for that at the moment. I have passed this to the dev team, and we will correct that as soon as possible. Best regards
    in Disable a link in level 0 of a dropdown menu Comment by Phil July 2023
  • Yes, you have the "Premium" badges on sliders, so the issue from Slider Revolution affected your website. I recommend waiting for their official update to fix this issue. Best regards
    in issues in woocommerce and others Comment by Phil July 2023
  • Hi, You can set it to be off-canvas sidebar in Betheme -> Theme options -> Responsive -> General. https://forum.muffingroup.com/betheme/uploads/742/VYH6RQMD0D1H.png Or, to move your sidebar above the content on mobile-only, you have to use …
    in how to customize filter Comment by Phil July 2023
  • Hi, I have checked your website, and the menu opens correctly on mobile. https://forum.muffingroup.com/betheme/uploads/040/HIUFQC5C9NMR.png Did you handle this in the meantime? Best regards
    in Menu is not displaying for mobile and tablet (again) Comment by Phil July 2023
  • Hi, You can use the following CSS code: .content_slider.flat.description ul li h3{    margin-top: -120px; } .content_slider.flat.description ul li .desc{    padding-bottom: 30px!important; } Put it in the Page options where you use this slider. http…
    in How do I shift the text to overlay on the image slider? Comment by Phil July 2023
  • Yup, in the meantime we found what was causing this problem and released an update to correct that. Best regards
    in vassilis_stavropoulos Comment by Phil July 2023
  • Hi, Sorry, but I quite do not understand what you want to achieve. Can you explain that in more detail, please? Thanks
    in Main installation Comment by Phil July 2023
  • One of the unsupported plugins causes these issues. https://forum.muffingroup.com/betheme/uploads/480/AYQO98BNT2JE.png Please deactivate plugins one by one (except the ones we support), and you will find which is the culprit. https://support.muffing…
    in multiple issues Comment by Phil July 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that. Notice! Please attach a link to this forum discussion. Thanks
    in Slow Submit on Forms Comment by Phil July 2023
  • Hi, You can use the following CSS code: .home #Top_bar:not(.is-sticky){    background: transparent; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Menu Trasparency Comment by Phil July 2023
  • Hi, 1) Sorry, but I quite do not understand. Can you explain that greater, please? It would be best if you also attach screenshots showing what you refer to. 2) We did not test this plugin with our theme and we do not support it, so I cannot guarant…
    in youtube video library showing on wordpress but not on bebuilder Comment by Phil July 2023
  • Hi, 1) Please go to Slider Revolution -> Dashboard, and check if your sliders have a red label with "Premium" text. If yes, it means that this issue comes from the Slider Revolution itself. We contacted them a couple of days ago, and th…
    in issues in woocommerce and others Comment by Phil July 2023
  • Hi, We will release an update to fix that today. So when it will be available, please install it, and let me know if everything works correctly. Best regards
    in Technical Issue Comment by Phil July 2023
  • Please go to Betheme -> Theme options -> Responsive -> Header, and ensure that you have a sticky option selected there. https://forum.muffingroup.com/betheme/uploads/138/GYEZ64GAKUT0.png Best regards
    in sticky header on mobile Comment by Phil July 2023
  • Hi, 1) Product edit does not show a custom template but style from theme options. To edit the product template, go to the Templates tab. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-single-product/ 2) Can you…
    in individual - single products editing is not okay Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance befo…
    in Blog post template Comment by Phil July 2023
  • We have corrected it on your website so that you can activate WooCommerce Payments again. Best regards
    in template Comment by Phil July 2023
  • Their Lazy load option causes this issue. https://forum.muffingroup.com/betheme/uploads/796/Y3V4UE1LEEW1.png When it is disabled, the Before/After element works correctly. Instead, you can enable Lazy load from Theme options -> Performance. https…
    in Before/after slider does not crop to the size of the photos. Comment by Phil July 2023
  • It looks like your server causes it and adds this class. I have added custom CSS code to your website to overcome this, but you should contact the hosting provider and ask to disable the feature which adds it. https://forum.muffingroup.com/betheme/u…
    in Menu not showing up unless logged in as admin Comment by Phil July 2023
  • If I came up with some other idea, I will let you know, but at the moment, I cannot think about anything else, unfortunately. Anyway, we will take a look at why the margin is not working properly. Best regards
    in Non looped element in Query Loop Wrap Comment by Phil July 2023
  • Hi, Please send us your license key, WordPress dashboard, and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please atta…
    in multiple issues Comment by Phil July 2023
  • Slider Revolution is not our product, so we cannot take responsibility for their bugs. We can change a part that breaks Slider Revolution for you, but it includes database modification, and as it is not our plugin, we do not know how this modificati…
    in Slider disappears Comment by Phil July 2023
  • Hi, 1) This could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool…
    in The theme does not let me do certain functions Comment by Phil July 2023
  • Hi, For such customization, I highly recommend using Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you will be able to easily put as many links in the Action Bar as you want. Best regards
    in HTML in action bar Comment by Phil July 2023
  • Yes, you can. You can move your license among domains until it is not registered on two domains at once and the previous website has been removed. FYI, subdomains and staging domains do not count toward registration limits. You can register unlimite…
    in The licence is not working Comment by Phil July 2023
  • Hi, 500 errors are referred to the server. There is a possibility that your server does not meet theme requirements. Please contact your hosting provider and ask to check it. Best regards
    in how to fix this error while installing website ? Comment by Phil July 2023
  • Hi, Unfortunately, there is no option to add a separator for this. If you would like to see this feature in future updates, please let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-u…
    in Number Formatting Comment by Phil July 2023
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