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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in unwanted space in the translated page in the header Comment by Phil August 2023
  • I rechecked that, and again it is correct. https://forum.muffingroup.com/betheme/uploads/686/K00X5QTI893I.png I will try again later today. Best regards
    in Service unavailable Comment by Phil August 2023
  • Hi, Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check an option to hide the subheader. https://forum.muffingroup.com/betheme/uploads/354/SQWYIHRE4ML4.png Best regards
    in How can I remove this part ? Comment by Phil August 2023
  • Hi, Please go to Betheme -> Theme options -> Responsive -> General, and change the Mobile sidebar to Off-canvas. https://forum.muffingroup.com/betheme/uploads/204/QICE1371V5YG.png Best regards
    in sidebar filter on mobile for single product Comment by Phil August 2023
  • Hi, Please see the following link: https://www.sliderrevolution.com/documentation/navigation-thumbnails/ Best regards
    in Revolution slider Thumb Images Disappeared Comment by Phil August 2023
  • Hi, Please see the following video tutorial: https://www.youtube.com/watch?v=pLbvUAy5uzo&t=210s Best regards
    in export section NOT working Comment by Phil August 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Footer: Social Icons - Pop up & remove one part Comment by Phil August 2023
  • Hi, 1) For that you need to create a popup template with a contact form and open it with a button click. https://forum.muffingroup.com/betheme/uploads/171/5Q1YY5UI6KYD.png https://forum.muffingroup.com/betheme/uploads/472/7C9S8L9IGMD6.png This popup…
    in Buttons / Links Comment by Phil August 2023
  • Hi, It depends. First, I would activate performance options from theme options, and if the results are satisfying, do not install additional plugins. But if you want to have higher control over performance options and more settings to adjust, you ca…
    in Performance item of Theme Options Comment by Phil August 2023
  • Hi, You have the parallax option enabled, and with it the positioning does not work. Best regards
    in Image stays the same no matter how I move it with responsive Comment by Phil August 2023
  • Hi, 1) Did you click on the link in the notice? It says that the header builder is in use, and everything related to the header can be changed in the header template. 2) See the following video tutorial: https://support.muffingroup.com/video-tutoria…
    in multiple errors Comment by Phil August 2023
  • Hi, What you show on the screenshots refers to Contact Form 7. Did you check if the same thing happens when you disable this plugin? Did you contact their support regarding this? Best regards
    in My website is opening slowly. Can you help me find out the reasons for the slow opening? Comment by Phil August 2023
  • Great to see that you found the solution, and thanks for sharing. It will surely be helpful for others. Best regards
    in Important: Using beTheme Builder With Blog Posts or Query Loops with Custom Post Types (CPT) Comment by Phil August 2023
  • 1) I do not know what device, OS, or browser you use, so please search for how to clear the cache on your device. 2) Please try the following CSS code, and check if the problem persists: #Side_slide .menu .wpml-ls-menu-item .menu-toggle:after{  disp…
    in DSN't load all the data until you scroll down Comment by Phil August 2023
  • Hi, Our theme does not offer such an option, so you would probably have to use some plugin for that. I cannot recommend any other plugins than the ones we support, but you can check the following article: https://www.wpbeginner.com/wp-tutorials/how-…
    in Blog Subscription Comment by Phil August 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Product filters doesn't work Comment by Phil August 2023
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in transfer to another host / deregister Comment by Phil August 2023
  • https://forum.muffingroup.com/betheme/discussion/comment/240731#Comment_240731 Please see the following article: https://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-site-urls-step-by-step/#aioseo-changing-wordpress-urls-frequently-a…
    in Cant get logo to change on mobile and products Comment by Phil August 2023
  • It seems that we need to adjust this element for RTL. For now, please use the following CSS code: .rtl .helper .helper_header{  padding: 15px 20px;  justify-content: space-between } .rtl .helper .helper_header .links{  margin-left: unset; } Put it i…
    in Please select some product options before adding this product to your cart Comment by Phil August 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Missing Images Comment by Phil August 2023
  • But this video also shows testimonials creation. Go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have testimonials disabled there. https://forum.muffingroup.com/betheme/uploads/276/MUFGLBKWA3CO.png Best regards
    in Editing testimonials Comment by Phil August 2023
  • Hi, It can be set in Betheme -> Theme options -> Colors -> General. https://forum.muffingroup.com/betheme/uploads/752/JTTSR55NZ7VF.png Best regards
    in Blog Page Post Configuration Comment by Phil August 2023
  • Your shop archive uses the Live search, so if you want to change that, you should edit the archive template. Anyway, we released an update correcting the live search. Best regards
    in Search Bar Comment by Phil August 2023
  • Most likely, it could be the caching issue. Nowadays browsers have tendencies to cache pages, so if you encounter such issues it is always good to first clear the browser cache or plugin cache if you use any. Best regards
    in Sub header image Comment by Phil August 2023
  • As I explained in this message: https://forum.muffingroup.com/betheme/discussion/comment/240430#Comment_240430 Featured products are not pulled even with the default theme, and it is not Betheme related. You should stay in touch with WPML or WooComm…
    in Select wicth product display Comment by Phil August 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in How to remove revolution slider? Comment by Phil August 2023
  • Hi, The image loads correctly for me. https://forum.muffingroup.com/betheme/uploads/336/ERLWP6HUCS8C.png Did you handle it? Best regards
    in Sub header image Comment by Phil August 2023
  • Hi, If you use a standard Footer, it can be activated in Betheme -> Theme options -> Footer by setting up the Sliding style. https://forum.muffingroup.com/betheme/uploads/132/UVFWXE1BTWC0.png If you use Footer Builder, the same option needs to…
    in Revealing footer on scroll Comment by Phil August 2023
  • Did you contact WPML and WooCommerce support as I mentioned in this message?: https://forum.muffingroup.com/betheme/discussion/comment/240430#Comment_240430 If not, please do that. Thanks
    in Select wicth product display Comment by Phil August 2023
  • I have contacted the dev team, and they said that it was not included yet unfortunately cause they still working on it. Sorry for the obstacles. Best regards
    in Search Bar Comment by Phil August 2023
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