Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,234
Last Active
Roles
Moderator

Comments

  • Did you have active plugins while installing that demo? If yes, then it was the root cause. I disabled all plugins, installed it, and activated plugins back, and everything is fine now. Please check it out. Regarding the child theme installation it …
    in prebuilt website import does not imports contents (pages, images, posts...) Comment by Phil June 18
  • Sorry, but you did not attach FTP access as I asked in my previous message. Please send another message with complete data. Thanks
    in Wholesale For WooCommerce - B2B Ecommerce Comment by Phil June 18
  • Hi, Did you set the following option in Theme options -> Performance?: https://forum.muffingroup.com/betheme/uploads/347/F8BCS15NWL70.png Please send us the WordPress dashboard access privately through the contact form, which is on the right side…
    in Annoying FOUC Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problem with Portfolio Templates Comment by Phil June 18
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in I cannot see the page in the backend Comment by Phil June 18
  • Hi, Please try the following CSS code: .mfn-cart-holder .mfn-ch-footer-totals .mfn-chft-vat{  display: none!important; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Hide VAT line on Cart page in WooCommerce Comment by Phil June 18
  • Do you use Font Awesome on our website? If no, then you can disable them in Theme options -> Performance: https://forum.muffingroup.com/betheme/uploads/165/WC1C743CWEJA.png The performance improvement should be similar. Best regards
    in Display Discrepancy: Admin vs Incognito View Comment by Phil June 18
  • Do not be so harsh. You do not seem dumb. It seems that the root cause is in the theme options, but to check that, we will need FTP access to your website. Please send it through the contact form as you did with the WP dashboard access. Additionally…
    in Secret/weird 40px bottom margin Comment by Phil June 18
  • Hi, This information is not stored anywhere. It's just an answer to a Google query about what consents were made by user. You can test how it works with the following tool: https://tagassistant.google.com/ Note that you must have G-Tag configured an…
    in GDPR 2.0 Comment by Phil June 18
  • Indeed, it was related to our change. My apologies. I have placed a temporary fix into your custom CSS in theme options, and soon correct it permanently. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 18
  • I mean that browsers block autoplay videos that are not muted. They can be unmuted by clicking on video controls. Regarding the controls that are not clickable, try the following CSS code: .content_video.mfn-mask-shape iframe, .content_video.mfn-mas…
    in Video Element not responding Comment by Phil June 18
  • Unfortunately, it still does not work with the same FTP credentials.
    in Issue with MemberPress Plugin Causing Page Builder to Not Load Comment by Phil June 18
  • I just checked that and first two points are set to bottom on mobile, and they open like that: https://forum.muffingroup.com/betheme/uploads/898/H69CQY73O4NV.png But the rest of the points are set to show at the top: https://forum.muffingroup.com/be…
    in Hot spot problems Comment by Phil June 18
  • Hi, Sorry, but I do not understand. Rewrite your question in English. Also, remember to always attach a link to your website and screenshots showing what you refer to. Best regards
    in activacion codigo compra Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Can we also re-import that demo with a …
    in prebuilt website import does not imports contents (pages, images, posts...) Comment by Phil June 18
  • Hey, This means that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If…
    in Unable to add pre built sections Comment by Phil June 18
  • Hi, Does it happen for all pages or particular ones? Have you tried disabling all other plugins except WordFence? Best regards
    in Error 503 and 403 when making changes to a page Comment by Phil June 18
  • I am happy I could help. If there is anything else I can assist you with, please let me know. Best regards
    in Can't Update Template Comment by Phil June 18
  • Instead of assigning it to the Entire site, assign it to the Home page only. https://forum.muffingroup.com/betheme/uploads/163/IXM55RUSEQVG.png https://forum.muffingroup.com/betheme/uploads/576/X9R8ZIS20R6X.png Best regards
    in Video runs on the background with audio Comment by Phil June 18
  • I created a copy of your section so you can compare. Firstly, I see no point in using inner wraps, so I get rid of them. Also, I set the background to the wraps, and removed it from the column Text element. https://forum.muffingroup.com/betheme/uplo…
    in Column Element Comment by Phil June 18
  • Sure thing. I have done it for that domain as well. Best regards
    in Widgets not shown Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in install Slider Revolution Comment by Phil June 18
  • Sorry, but the FTP credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/797/W10DHTY4GCIO.png Are you sure that they are correct? Best regards
    in Issue with MemberPress Plugin Causing Page Builder to Not Load Comment by Phil June 17
  • Please check it out now. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 17
  • I checked the page from your video, and the columns have a custom height set before turning it back to default: https://forum.muffingroup.com/betheme/uploads/807/HXVP8DJVQZ5F.png Removing this value and switching back to the default helps. Do you re…
    in Secret/weird 40px bottom margin Comment by Phil June 17
  • Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ If these tips do not help, I suggest getting rid of Slider Rev…
    in How to increase the speed of opening the carousel image on mobile phone? ? Comment by Phil June 17
  • I have removed the link to your website from this topic. Best regards
    in White Space Comment by Phil June 17
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Second and third slider no animation Comment by Phil June 17
  • Use the following CSS code: .mcb-item-image-inner .image_frame .image_wrapper img{  filter: grayscale(1);  transition-duration: .3s; } .mcb-item-image-inner .image_frame .image_wrapper:hover img{  filter: grayscale(0); } Put it in Betheme -> Them…
    in Grey on hover Comment by Phil June 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to increase the speed of opening the carousel image on mobile phone? ? Comment by Phil June 17
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.